Holiday Inn Club Vacations Avis 

This is completely overwhelming and has created a trap where being behind on one contract blocks us from using another. Compounding this problem, the support team is indifferent and refuses to acknowledge their role in creating this mess. This is an absolute nightmare!

LIARS no sales pitch you can use this anytime. I paid $245.00 for a four day weekend. I could not travel due to VA issues. They did not cancel and gave me the run around until they say it expired and kept my money. IT IS A SCAM!

I agree with what most of these members have said. We bought a low Point base and used it all in the first year so we upgraded to some more points. With that came a huge tax and assessment fees of $3,800 a year which is double my current home property. Along with that was an increase of $400 alone this year only to find out that they lost five properties. So now we have five less properties and a higher tax bill. How does that make sense? The vacations you really want you have to book so far in advance because you can't even get these reservations. We upgraded to Signature so that we could book earlier and still there are several Resorts I can't get. It is true you do have to pay your reservation fee even though you own the resort. The kicker is every time you check in all you want to do after a long day of travel is get to your room and enjoy your vacation. All they want to do is sign you up for another sales pitch to sell you more and when you say no then they come up with another tactic to try to convince you by paying you $100 to sit through another sales pitch. Then at the end of the day this is a timeshare that we supposedly own and we pay taxes and assessments on however anybody can rent these units. So we are paying the taxes and the fees on this however anybody off the street can rent these units like they rent a hotel they can cause damage they can destroy them and they're not held reliable for them. We are.....Dont do it! At first we were very excited about it and now we are beyond disappointed and buried in taxes and fees. The biggest Ponzi scheme you will ever come across!

I cannot write enough of all my disappointment with Holiday Inn Club Vacations. I am very frustrated, cost me a lot of money, left in the dark, no body wants to pickup the phone, most of the slots I want to booked is not available and ridiculous money and payments involved for a very bad service. I regretted big time for joining this money grab entity. I wondered why there isn't a zero or negative star.

I've been trying for 2 days to get ahold of customer service. After 3 hours of waiting on hold each day, I finally decided to disconnect the call. This is beyond ridiculous!!

Absolutely the worst customer service EVER!! My wife and I have been members for years, which we have enjoyed the resorts, but the people you have to deal with are the Absolutely horrible. We tried to get them on the phone and it's bottom line impossible!!
For what they charge and their astronomical fees, we expect better!!
Don't waste your time or money.

This isn’t anything like what you initially sign up for, and then they just keep pulling you into upgrades. Now the cost is astronomical and unmanageable. Their Customer Service was no help when trying to bring them our concerns to cancel.

From the moment I signed the contract, I was overcome with buyer's remorse. I feel completely misled and lied to about what I was purchasing. The sales presentation was dishonest, focusing heavily on false promises. I was explicitly told that this timeshare was a "good financial investment," which I now know is absolutely not the case. Furthermore, I was promised that booking vacations would be incredibly easy and that I could travel "anytime, anywhere." This has proven to be false, as availability is scarce and the booking process is overly complicated and restrictive. Finally, I was not made fully aware of the rapidly increasing maintenance fees, which have become a significant financial burden. The reality of this timeshare ownership is a far cry from what was presented to me, and the continuous misrepresentation is unacceptable.

If I could give it a negative, I would. Everything they say is a lie. You can not get reservations when you actually need them. The resort fees have exponentially increased, now almost $3,000 per year. This is for fewer properties since they recently closed a bunch right out of the blue. They also charge you every single time you make a reservation into the properties you supposedly own. They have closed one of the only properties we can ever get accomodations in. Now there are none in Georgia. RUN RUN and say NO loudly!

This company employs predatory and unethical practices, trapping us in a shady contract and refusing any exit options despite continuous payments. We feel misled and defrauded. Their customer service is appalling, marked by abstinence and refusal to address our legitimate grievances or negotiate. Their model clearly profits from locking customers into unfavorable terms. Given this bad-faith experience, I strongly warn against engaging with this fundamentally untrustworthy company.

This experience left a very bad taste.

I signed up for a holiday promotional package while staying in Surfside (marketed as Myrtle Beach). On the day of the required meeting, downtown was packed due to a Christmas parade, so I walked nearly 30 minutes back to the hotel — only to learn the meeting was NOT at the hotel listed on my paperwork.

After driving to the correct location, I was told I was ineligible because my partner did not attend, and therefore I would be charged $300+. This condition was not clearly explained upfront.

This felt like a setup designed to disqualify guests and charge them anyway. Poor communication, misleading expectations, and zero flexibility.

Travelers: be cautious with any “holiday” or “free” packages. Nothing about this felt transparent.

This whole timeshare experience has been incredibly frustrating. We need to be straightforward: we are done. We absolutely do not want to stay in this timeshare and are demanding an immediate resolution to close our account.

Every time we’ve tried to work with the team, we've ended up feeling completely unsupported and angry. We spoke with Edwin from the legal team, and he was no help at all. He just keeps bouncing us around to other people, and we're making zero progress on getting this fixed.

This timeshare has turned into a huge financial struggle for us, and it’s making it hard to save for things we actually need. The expenses are just too much and add so much unnecessary stress to our lives. We truly weren't aware of all the high costs when we signed up. They never explained that we would never be able to use it or stay where we wanted. Whenever we have a chance to vacation, there has never been any openings.Unfortunately, we found that out after paying our money.

Don’t allow this company to fool you like they did us. It’s not worth it.

We have been trying to exit our timeshares, which have been paid in full, but they still will not let us cancel our membership. This has resulted in ongoing financial obligations and stress, despite our repeated attempts to resolve the matter. We strongly advise anyone considering Holiday Inn Club Vacations to review the exit policy carefully before signing. Transparency and flexibility are lacking.

Thinking about getting a timeshare with Holiday Inn? Don’t do it! My experience has been nothing short of a nightmare. The maintenance fees increase every single year—a fact they conveniently fail to mention upfront. On top of that, there are endless additional fees. And if you ever reach out for assistance, don’t expect them to care. Save yourself the frustration and disappointment. It’s simply not worth the hassle.

DON’T DO IT! The sales presentation highlighted attractive resorts and availability; however, I was not informed of the extensive blackout dates, the difficulty of booking during reasonable travel times, the lack of resorts, nor the excessive resort fees, that can be as much, if not more than booking the same resort on your own! Unless you’re willing to pay $5000 per month, this timeshare is unusable and once you sign on the dotted line, you can’t get out without paying off the entire loan.

Being a Holiday Inn Club Vacations owner/member has been one of the most problematic experiences that I would not recommend to anyone. High level, unprofessional sales tactics. Had to threaten to record the check-in process before we were given the key to our room on one stay. During stays it is not uncommon to receive multiple calls to attend sessions to "update" on new membership options. Always a Sales tactic to upgrade to next level. Customer Service is basically non-existent. IF you can get them on the phone, there is rarely a satisfying result. Costs for Maintenance continue to rise with no evident advantage to owner/members. Experienced rooms not available to me as a member, but available to nonmembers, by contacting that site. Long term member/owner, long term regrets.

Promises made are never kept - total used car salesmen. On top of that, when you need assistance, may the odds be ever in your favor. We remain on hold for a representative for upwards of 2 hours as owners, but if you're calling to inquire about purchasing or interested in becoming an owner, there's a representative on the phone in less than 2 minutes.

I deeply regret trusting their presentation, as it was nothing but empty promises, despite how appealing they made it sound initially. I now feel trapped in a membership I can't escape. They refuse to allow me to cancel, claiming my only choices are to sell or give it away. Unfortunately, the ridiculous attached fees mean no one wants it.

First of all they double charged me for a future vacation package I had not reserved yet. That sounds like a scam to begin with. Tried calling to reverse the double charge, but then was told they would call me back. They never did so I called when they said they would. Finally talked to them and then they said they will speak to one of their managers and have them call me back. They never did so I called them again only to be transferred to 4 different departments saying they were not the department to speak to. One lady even said without even me being a big problem said, gahh not how I wanted to start my shift. Don’t fall into their sales tactics before or even when you’re at that timeshare discussion. It’s all a SCAM. Please don’t fall for their BS.

Holiday Inn continues to refuse to communicate with us in an effective manner. We were recently asked to speak with their compliance department. We had been complaining and reaching out to attorneys general and bureaus for years, trying to get them to come to some agreement that allowed us to end our timeshare relationship. They suspected we were receiving help from a third party. We called as they requested and were transferred around repeatedly until we finally spoke with compliance, who promptly said our case had already been reviewed without us even having a chance to speak with them! They said to wait a whole YEAR to be reviewed again. This is ridiculous. We’d like to actually speak with someone.