Holiday Inn Club Vacations Avis 

I’m extremely disappointed with Holiday Inn Club Vacations. The value of the resorts is nowhere near what they charge you annually. Despite having paid everything off, they refuse to let us cancel our membership. I would strongly advise others to avoid this company and not fall for their sales tactics.

I am unfortunately a member. Becoming a member is a terrible deal unless your travel dates are extremely flexible, you can book 11 months in advance, and you don't care about inconsistent quality of rooms and amenities.
Here are some of my complaints
1. Limited locations and unavailability. I have been a member for 3 years and I live about 4 and a half year and have been unable to stay at the Gatlinburg location because it is always booked. In fact, I have had poor success booking at most of the locations I would prefer to visit with the exception of Orange Lake in Orlando. With more than 4 months in advance, I was unable to book Gatlinburg, Cape Canaveral, or Marco Island for the months of June or July but I can go onto IHG right now and book the same rooms as a hotel guest. Also not to mention you are limited to staying at a select few locations across the country.
2. Inconsistent amenities, if you first go to Orange Lake in Orlando for the sales pitch don't be seduced by it because none of the other locations have anywhere near the same amenities. For example, we just visited Williamsburg and they don't even have 1 hot tub and the activities such as bowling and the arcade close down at 7 pm at night. We have stayed at both a holiday inn hotel and a HICV in Panama City and my teenage daughters would much prefer the hotel because the hotel because of the lack of activity at the resort.
3. Inconsistent quality. The interiors of some locations are up to date but others look like they have not been remodeled since the 90's.
4. Poor value. This year I have booked 3, one week stays. If I booked the same locations and rooms it would run me about $5400. In maintenance fees and booking fees I paid $2375. That does not include the cost of purchasing a membership. Unlike booking a hotel, if I need to make any changes to my reservation after booking it cost an additional booking fee. And unlike booking with at a hotel, I do not earn points that can be used for future free stays.

I was offered a 4-day, 3-night vacation package by Holiday Inn Club Vacations. I was told there were no blackout dates, no extra fees, and that the resort was located at the theme park. That was the only reason I agreed to purchase it.

When I called to book, I was told I’d have to pay an extra $177 because it was “peak season.” That directly contradicted what I was told at the time of purchase. Then I found out the resort wasn’t even located at the park as promised. When I asked for a refund, I was told no. They offered to cut the extra charge in half, but that’s not the deal I agreed to.

This was false advertising, plain and simple. No one should be misled like this.

My experience with the Holiday Inn timeshare has been nothing but disappointing and stressful. It all started with the promise of a "free vacation" if I attended a timeshare presentation. Sounded simple enough—a one-hour meeting. Instead, it dragged on for three hours with two pushy sales reps, and honestly, I still don’t know why it took that long.

After signing up, I quickly realized the so-called “benefits” were not what I was promised. They told me I’d get discounts at Hilton hotels, but that wasn’t true. The only options I’ve been given are a handful of resorts in places I’m not even interested in visiting. On top of that, trying to book anything that fits my schedule or travel plans has been nearly impossible.

The financial side has been the worst part. The payments are a serious burden, and no one warned me about all the ongoing costs. What’s even more concerning is that this financial obligation could end up being passed on to my kids, which is something I’m really worried about. I feel completely misled because the whole reason I signed up was for flexible, discounted travel—none of which has been delivered.

Honestly, I wouldn’t recommend this to anyone. It’s just not worth the headache.

Do not spend money here! I was very stressed the first time I attended a presentation. Another one of their reps said the first salesman did me wrong and was going to fix it. Now I am under two contracts! Do not trust them.I experienced high-pressure sales tactics during my initial presentation. Subsequently, another representative claimed the first salesperson mishandled my situation and offered a resolution. This resulted in my being obligated under two contracts. I advise caution and recommend against spending money here due to a lack of trust.

We really regret investing in this timeshare. What started out as a way to enjoy family vacations has turned into a financial headache we deal with every single day. Every dollar we put into this feels like money we could’ve used to build a brighter future for our 3-year-old daughter or pay off medical bills that need attention.
We’re a hardworking family—we’ve earned everything we have through sheer effort. We’re not looking for handouts or anything we don’t deserve. But this timeshare has become such a heavy burden, it’s making it hard to focus on what really matters: giving our little girl a secure and stable future.

Looking back, I wish the whole process had been more transparent. It feels like we weren’t told just how expensive and restrictive this would be. It’s so frustrating knowing the money we work so hard for is going into something that adds no value to our lives.

If you’re thinking about getting a timeshare, please think twice. Don’t make the mistake we did. It’s just not worth the stress or the financial strain. All we want now is to move forward and leave this behind.

I would strongly advise caution before considering this timeshare. My experience was disappointing and incredibly frustrating. The sales process was overly aggressive, with high-pressure tactics that made me feel uncomfortable and rushed into making decisions I wasn’t fully prepared for. They painted an alluring picture of flexible vacation options and cost savings, but the reality didn’t align with their promises.

The fees were higher than what I was led to believe during the presentation, and additional charges kept appearing with little explanation. The scheduling process to book trips was also a nightmare—I rarely found availability for the dates or destinations I wanted, even though I booked months in advance. It often felt like I was paying for a service I couldn’t fully use.

Customer service has been difficult to reach and unhelpful when contacted, offering empty assurances instead of solutions. It’s been a stressful and costly experience, and I wish I had walked away during the initial presentation.

I’d recommend thoroughly researching and exploring other vacation options before committing to a timeshare like this. For me, it’s been more of a burden than a benefit.

The payments just keep growing and growing with no end in sight but service remains exactly the same. I deeply regret ever signing anything with Holiday Inn. What started as something that was promised as a good deal turned into an endless financial burden. Twice we were promised our monthly fee would gather enough points to use but when we talked to the hotel they either it’s not enough points or they never have rooms available even when it’s six months out. The try to get ahold of somebody nobody returns a call. We have told them multiple times we want out because we can never reserve a vacation over the last two years. Terribly frustrating and stressful.

I really regret buying a timeshare with Holiday Inn Vacation Club. Since we made the purchase, we’ve been hit with serious financial struggles—over $6,000 in plumbing and septic repairs, $5,000 in car repairs for two cars, and my husband being out of work due to COVID without income since he’s self-employed. On top of that, the monthly and annual fees for the timeshare have made things even harder. We’ve fallen behind on our mortgage, and I’ve had to pick up a second part-time job just to keep up.

Even if we wanted to keep the timeshare, the rising annual fees make it impossible to afford. And honestly, the “free stays” are hardly worth it since the resorts aren’t convenient for those of us in the Northeast. Planning a vacation means more travel time and extra costs, which just isn’t realistic for us.

We’ve tried reaching out for help, but the company hasn’t been willing to do anything. What was supposed to be an enjoyable experience has turned into a constant source of stress and financial headaches. I’d strongly recommend steering clear of Holiday Inn Vacation Club. It’s not worth the hassle.

It has been hard tying to work with Holiday Inn Club Vacations. They misled us into a contract that is not worth what they expect us to pay. We try to reach out to cancel and they won't let us out.

They draw you in to make it seem like great vacations at different resorts throughout the country. Then come the numbers to make it sound like it's great and affordable. You'll get more points as time goes by. Instead you're paying month to month. The monthly cost keeps increasing but your points don't unless you increase your level and/or get into another contract with one of their resorts. Next thing you're paying endless annual fees, higher interest and on and on. You ask them for help and they turn their backs on you.

Holiday Inn Club Vacations is the worst at taking care of its long-time members. Even when it's THEIR mistake, they are still very much like, "Oh well, figure it out, give us more of your money if you want any help." Fees increase every year by hundreds of dollars. When we ARE able to book, we do enjoy our room and space, but if we can help it, we try not to speak to anyone there or ask them for anything because nothing about being trapped in a timeshare contract makes us want to interact.

We were misled into signing a contract that wasn’t properly explained to us. The amount of money they expect us to pay them in perpetuity is no where near the service you receive in return. Their Customer Service has been anything but helpful as well. Stay away from anything Holiday Inn wants you to sign.

My experience with Holiday Inn has been incredibly frustrating and disappointing. I have made numerous attempts to seek their assistance in ending my timeshare contract, but every interaction has been met with uncooperative and unhelpful responses. Their customer service has failed to provide clear guidance or take any meaningful steps to address my concerns, leaving me feeling completely stuck and unheard. I strongly advise others to steer clear of them, as my experience has been nothing short of a headache and a waste of time.

My experience with the Holiday Inn Vacation Club timeshare has been nothing short of terrible. Despite reaching out to express my dissatisfaction, their response has been minimal and unhelpful. I am still making payments, but it’s becoming increasingly difficult, and I may eventually have to stop altogether. Holiday Inn has proven to be an unreliable company, and I cannot, in good conscience, recommend them to anyone. Save yourself the frustration and avoid falling into their deceptive promises.

My experience with Silverleaf Resorts has indeed been stressful. We were lured in by an appealing offer of a complimentary 2-to-3-day getaway, contingent on attending a timeshare presentation. What was supposed to be a 3-to-4-hour commitment turned into an all-day affair.

During the lengthy presentation, the salesperson promised us a timeshare that would provide year-round vacations at various resorts with excellent amenities. Convinced by these claims, we reluctantly agreed to the purchase and even upgraded our package, believing it would offer enhanced benefits and flexibility. However, it soon became apparent that the reality was far different from what we were sold.

Access to the resorts was complicated by numerous restrictions that had never been disclosed. On top of this, unexpected costs continued to arise, making it nearly impossible to understand how to properly use the membership.

This has not been a good decision for us, and we hope others make wise decisions when it comes to something like this. Be cautious about working with Silverleaf Resorts.

If I could give a zero rating I would. I wish I never signed anything from Holiday Inn Club Vacations. They are impossible to work with and will not let us out of this contract. They misrepresented what we signed up for on many different levels. They have terrible customer service and no desire to make the customer happy.

I called to confirm a hotel stay at an IHG hotel and they sent me over after to hear about a special they were offering. I was convinced to pay the $250 dollars on the phone for the 3 night stay. I got home and googled the club… there is not a single positive review of this scam.
Refund adventure so far….
I called them the same day to cancel the charge. The man on the phone emailed me a different email that I had to email saying that I wanted a refund and why. I then received a different email containing a link to a page that says “you don't have to pay anything unless you sign below.” Under that it says that it’s a cancellation in much smaller letters and you have to sign and submit it. This is the cancellation form! They are blatantly trying to trick you! I read the form and submitted it and got an email saying that now they have 14 days to review my cancellation request. I’m going to call my credit card company as soon as this charge is no longer pending and reverse the charge through them. How is this legal?!

Update:
They emailed me the next day denying my refund. I called them again and told the man on the phone that their cancellation form (which is meant to confuse and dissuade people) said I had 14 days to cancel from date of purchase and receive a refund 30 days from receipt of the request. I said i wanted to speak to someone about why my refund was denied. He gave me a whole speech and placed me on hold while he pretended to talk to someone from another department. He came back on and said they would be issuing my refund and that they would be sending me another email.

Update:
Refund received. 3 phone calls, 1 bullshit form and multiple emails later… this company should be sued for fraudulent business practices. Let me know when the class action begins.

My family and I have endured significant emotional and financial hardship due to our experience with Holiday Inn Club Vacations. We were sold the timeshare as a valuable investment, but instead faced rising costs, unavailable bookings, and broken promises. Attempts to resolve these issues, including paying a fee to Timeshares Only to sell the timeshare, brought no help and worsened our financial strain. We feel pressured during the sales process, misled by promises, and wronged by the company's suggestion to pay thousands more to exit the contract. This has been a frustrating and costly mistake, and we caution others to stay away.

Its same IHG club. Do not trust these folks. Its a scam to take your money by offering vacation that is free when you attend a marketing seminar. Too good to be true is too good to be true. Also the extetion that wsa told as free will become chargeable.