Holsper Avis 751

Réponse de Holsper

9 sept. 2025

Hi Linda,

Thank you so much for your lovely review! It makes us so happy knowing the quality met your expectations.

We completely understand what you mean about it being “almost too pretty to use” — but we promise it’s made to be enjoyed every single night! ✨ Soft, durable, and designed to bring that little touch of luxury into your bedroom.

We truly appreciate you choosing us, and we hope your bedding brings you many nights of comfort and style. If you ever need anything else or have any questions, please don’t hesitate to reach out.

Warm wishes,
Holsper

Réponse de Holsper

9 sept. 2025

Hi Fiona,

Thank you so much for sharing your feedback, and we're truly sorry again for the disappointment with your bedding set. At Holsper, we completely understand how frustrating it must feel, especially since you expected this purchase to last longer.

As we mentioned when reviewing your order, we also carefully looked at the photos you provided. From what we can see, the fraying along the edging may have been influenced by the washing machine or dryer.

Under UK consumer law, within the first 6 months after delivery the retailer is responsible for proving whether an issue was due to a manufacturing fault or use. Once this period has passed, the responsibility shifts, as it’s no longer possible to fairly verify how the product was washed or used during that time. Since your order was placed back in February, it is now over 6 months, which means we are unable to offer a formal resolution under those guidelines.

That said, at Holsper we never want our customers to feel unsupported. This is why we offered you a goodwill gesture of 15% off . We truly value you as our customer and want you to continue having a positive experience with us.

Your trust means a lot to us, and your feedback is incredibly important as it helps us improve our products and services further.

Warm regards,
Holsper

Réponse de Holsper

7 sept. 2025

Hi Audrey,

Thank you for taking the time to share this!

It’s great to hear all the information you needed was clear, checkout was smooth, and delivery arrived on time with helpful updates along the way.

If you have any questions, need styling tips, or want help choosing your next set, just email us. And if you ever feel like sharing a photo of your new bedding in its new home, we’d love to see it!

Warmly,
Holsper

Réponse de Holsper

5 sept. 2025

Hi Philippa,

Wow — what a wonderful review to read! Thank you so much for taking the time to share your experience with us. We absolutely love the way you described the little unwrapping ritual — from the ribbon to that first touch of opulence — it perfectly captures what we hope every customer feels when they open their Holsper bedding.

It makes us so happy to know that once it’s on your bed, it truly becomes “the stuff of dreams.” That’s exactly the kind of comfort and joy we aim to deliver with every set.

We’re delighted you never want to sleep under anything else, and we can’t wait to bring you more designs to fall in love with.

Warm regards,
Holsper Team

Réponse de Holsper

3 sept. 2025

Dear Chris,

Thank you so much for sharing your lovely feedback with us! The 500-thread count cotton is indeed designed to give that soft, smooth touch, and we’re delighted to know you’re already enjoying the comfort.

It’s wonderful that the set not only makes your bedroom look elegant for viewings but also gives you the perfect place to relax and unwind after a long day. We couldn’t be happier knowing it has exceeded your expectations in both style and comfort.

We truly appreciate you choosing Holsper, and we look forward to bringing more comfort and beauty into your home in the future.
Wishing you many restful nights ahead,

Warm regards,
Holsper

Réponse de Holsper

2 sept. 2025

Hi Ozgun,

We’re really sorry for any inconvenience this has caused you, and we completely understand how important it is that the sizes match your expectations.

On our size guide we do mention that the measurements are approximate, and sometimes there can be a small difference of 1–2 cm — but we also know it can still be disappointing when it’s not exactly what you expected.

We also want to reassure you that we’ve already replied to your emails with some suggested solutions, but it seems we haven’t heard back from you yet. It might be worth double-checking your inbox (and sometimes even the spam/junk folder, just in case) because we really don’t want you to feel left without support.

Please know that we definitely want to help and will make sure to find a solution that works for you. If you can reply to one of our messages whenever you have a moment, we’ll do our best to resolve this quickly and leave you happy with your purchase.

Warm regards,
Holsper

Réponse de Holsper

1 sept. 2025

Dear Di,

Thank you so much for sharing your feedback with us! That balance of comfort, beauty, and value is exactly what we strive to bring to every set.

It truly means a lot to know you’re happy with your purchase, and we hope it brings you many cozy and restful nights ahead. We’d love to welcome you back whenever you’re ready for another design to brighten up your bedroom.

Warm regards,
Holsper

Réponse de Holsper

28 août 2025

Hi Sharon,

Thank you so much for taking the time to share your thoughts with us!

We’re absolutely delighted to hear that you’re enjoying your new bedding and that the silky feel stood out to you. The texture and comfort are two of the details we work hardest on, so it’s wonderful to know this has come through in your experience.

It also means a lot to us that you would consider buying again. Repeat trust and loyalty are the greatest compliments we could receive, and we’ll continue doing everything we can to make sure every order feels just as special as the first.

If you ever need help choosing your next design or size, or simply want recommendations for a perfect pairing to what you already have, our team is always here and happy to guide you.

We truly appreciate your support and look forward to providing you with many more beautiful nights of comfort in the future.

Warm regards,
The Holsper Team

Réponse de Holsper

24 août 2025

Hi Jerel,

Thank you so much for sharing your experience!

We take a lot of pride in ensuring what you see is exactly what arrives at your doorstep, so hearing that it looks and feels just as advertised means the world to us. May it bring you many nights of comfort and a touch of everyday luxury.

Warm regards,
Holsper

Réponse de Holsper

23 août 2025

Hello Nigel,

Thank you so much for sharing your review!

We’re really glad to hear you find our bedding to be both high quality and fairly priced. Your feedback means a lot to us and motivates our team to keep delivering the best.

We truly appreciate your support and look forward to serving you again in the future.

Best regards,
Holsper

Réponse de Holsper

20 août 2025

Hello Tracey,

Thank you so much for your lovely feedback!

Our team always aims to make every step of the experience a positive one, so it’s wonderful to know we’ve achieved that for you.

We truly appreciate your support and look forward to welcoming you back again soon!

Warm regards,
Holsper

Réponse de Holsper

15 août 2025

Dear Joanna,

Thank you so much for sharing such kind words about your experience with Holsper. It truly means the world to us to know that this is your fourth set and that our bedding continues to meet your expectations after all these years.

We’re delighted to hear that your first set from four years ago still looks amazing — that’s exactly the lasting quality we strive for. We’re also glad you appreciate our packaging and tote bags, as well as the speed of our dispatch process.

Your continued trust and loyalty are the highest compliments we could receive, and we look forward to providing you with more beautiful bedding for years to come.

Warm regards,
Holsper

Réponse de Holsper

9 août 2025

Hi Jimowl,

We're really sorry to hear about your experience and frustration — that’s never what we want for our customers. We’re always open to any type of feedback, whether it’s 1 star, 2 stars, or 5, as every review helps us improve.

Could you please contact our team at info@holsper.com so we can look into this for you? If the delivery issue was caused by the courier (most commonly Royal Mail for our standard service), they will usually attempt redelivery in the coming days. In the meantime, you can keep an eye on your tracking link, or our team will be happy to help you track and update your delivery options.

Regarding your concern about the origin of the products — some of our items do come from our overseas manufacturing partners, including China. However, most of our range is stocked locally in our UK warehouse. As a small but growing company, we’re working hard to expand our local inventory so we can dispatch more orders directly from the UK.

We’d really like the chance to resolve this for you and make things right. Please get in touch so we can assist further.

Best regards,
Holsper

Réponse de Holsper

7 août 2025

Hi Susan,

Thank you so much for your kind words! We’re happy to hear that you’re enjoying your bedding and that it’s been such a delight to sleep in. Knowing our products bring comfort and joy to your nights is exactly why we do what we do.

We truly appreciate your support and hope every night feels just as beautiful and cozy!

Warm regards,
Holsper

Réponse de Holsper

5 août 2025

Dear Gareth,

Thank you so much for your heartwarming review — we’re absolutely thrilled to hear how much you love your new throw!

It means the world to us that it exceeded your expectations and that our service and packaging added to the experience. We put a lot of care into every detail, and your kind words truly make it all worthwhile.

We're so grateful for your support and hope your throw brings you comfort and joy for years to come. You're always welcome back anytime — we'd love to have you again!

Warmest wishes,
Holsper

Réponse de Holsper

5 août 2025

Hi Keri,

Thank you for your lovely feedback – we're so pleased to hear you love the look and feel of the bedding!

Just to clarify, our super king sizes are as follows:
• Duvet cover: W 260cm x L 230cm
• Fitted sheet: W 180cm x L 200cm x D 25cm
• Flat sheet: W 245cm x L 270cm

If the sizing feels too large, it’s possible there may be a mismatch somewhere. Please don’t hesitate to reach out to our support team at info@holsper.com with the exact measurements of your mattress and duvet – we’ll be more than happy to look into this and find a solution for you!

Best regards,
Holsper

Réponse de Holsper

4 août 2025

Thank you for your kind feedback Janet!

We're pleased to hear that the sheet met your expectations in both quality and size. It's great to know it worked well for covering two singles side by side. We truly appreciate your support!

Best wishes,
Holsper

Réponse de Holsper

Actualisé le 2 août 2025

Thank you for your feedback and support!😇

Réponse de Holsper

1 août 2025

Hi Caroline,

Thank you so much for your kind words about the quality of our flat sheet – we're delighted to hear you’re happy with it! 😊

We’re sorry to hear the delivery felt a bit slow. Just to clarify, most of our products are made on-demand, which usually takes 1–5 business days before they’re ready to ship. This eco-friendly production approach helps reduce waste and supports sustainability.

Delivery times vary depending on the destination:

- For UK orders: approx. 5–7 business days after production
- For USA, Canada, Australia, Europe, and other international locations: approx. 3–10 business days

We really appreciate your patience and support – and hope you’re enjoying your bedding!

Warm regards,
Holsper

Réponse de Holsper

30 juil. 2025

Hi Christine,

Thank you so much for the lovely review!

We're thrilled you love the design and fabric – and even happier to hear your order arrived quickly. Enjoy your new bedding and hope to see you again soon! 💛

Best regards,
Holsper