The order went to a different state and…
The order went to a different state and when I emailed customer service with screenshots of both the E-receipt with the correct shipping address and the tracking that said that it was delivered in the different state, customer service gave me the same tracking and said that it was delivered to my mailbox in which I stated that it was a different state and city. They gave me the same response 2 more times before they finally gave me a different response, asking if I still want the items and that they will ship the items and they also said that they were going to give me a new tracking but they didn't. 12 days later I wanted a refund and then they finally gave me the tracking and said that it was already shipped. The worst customer service and experience. Would not want to shop or recommend this shop ever.
Réponse de Holyfaithwear
Dear customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@holyfaithwear.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
