Home Feeling Avis 

I didn’t think true customer service still existed—until I crossed paths with New Home Feeling. It wasn’t just a transaction; it was an experience that reminded me how good it can feel to be a customer again.

I had a change of heart about the product I originally purchased—what I needed had simply shifted. But instead of friction or fine print, I was met with understanding, respect, and professionalism that felt almost old-fashioned in the best way.

Their team responded not just quickly, but thoughtfully. They treated me like a human, not a ticket number. And in an age where most companies hide behind policies and bots, New Home Feeling stepped up with integrity and care.

I rarely leave reviews—but this kind of service deserves to be seen. I wholeheartedly recommend giving this new company a chance. You’ll find more than just products—you’ll find people who actually give a damn.

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Ich hätte nicht gedacht, dass echten Kundenservice noch gibt – bis ich auf New Home Feeling gestoßen bin. Es war nicht nur ein Kauf, sondern eine Erfahrung, die mich daran erinnert hat, wie schön es sein kann, einfach mal wieder als Kunde geschätzt zu werden.

Ich hatte mich letztlich für ein anderes Produkt entschieden – meine Bedürfnisse hatten sich einfach verändert. Doch anstatt auf Widerstand oder leere Standardphrasen zu stoßen, wurde ich mit Verständnis, Respekt und echter Professionalität empfangen – fast schon altmodisch, im allerbesten Sinne.

Der Kundenservice war nicht nur schnell, sondern vor allem menschlich. Keine automatisierten Antworten, kein Hin und Her – nur ehrliche Kommunikation und echtes Engagement.

Ich schreibe selten Bewertungen, aber dieser Service verdient Aufmerksamkeit. Ich kann dieses junge Unternehmen wärmstens empfehlen. Hier gibt es nicht nur Produkte, sondern Menschen, die sich wirklich kümmern.

Still waiting for a full refund for my tumble dryer, home feeling have the broken appliance yet still haven’t refunded my money that was a week ago, when asked on time scale of refund I was ignored would like to know when my money is coming back so I replace the broken appliance, home feeling are also fully aware we have 2 disabled children in the home so a tumble dryer is essential, after care and customer service is abrupt and rude

Very pleased with the freezer at a good price delivery driver went above and beyond all in all excellent company to deal with

I recently purchased a table top dishwasher. The company we're great to purchase from.

I am extremely pleased with this product, its a nice compact table top dishwasher and is surprisingly spacious inside. It is very easy to use and very efficient. Would highly recommend this product and very pleased with the quality and how clean everything is following use. It comes equipped with everything you need and can either be plumbed in or run from the sink. Plenty of space inside for everything and comes with a cutlery holder. Great price and value for money. Would definitely purchase from this company again.

Having originally ordered my fridge freezer through Amazon, not only did they mess me about but cancelled my order which was the opposite of my wishes . Went direct to Home Feeling - what a difference- polite and extremely helpful. Goods ordered and delivered in a few days. Wish I had gone to them in the first place . New fridge in place for Christmas and full of food already. Also their delivery service Furdeco were as efficient . Would highly recommend both companies and will check with you first next time I order white goods . Thank you

I was looking for a small silver fridge-freezer. I looked at most brands from Smeg to Russell Hobbs but settled on this product due to its size. I do not know the Willow brand but it comes with a two year guarantee. There was a little cosmetic damage but the company offered an exchange return or partial refund. I have chosen to try the fridge-freezer since the cosmetic damage does not affect the warranty. It has been in use two weeks and so far no complaints. It will of course be tested to capacity over the holidays but I am happy to recommend.

Excellent delivery service, item as advertised and expected.

Got what I ordered. It arrived when they said it would. 5 stars.

Would not give a one star but had to give a rating, ordered the wrong size fridge freezer and now my messages are being ignored to return it when they cancelled the return date which was 17.04.2024 with no explanation as to why i got a link to re arrange another collection which is over a week away. This company have ignored my messages knowing i have no fridge freezer and 2 children and can't get another without a refund from them. DO NOT USE THIS COMPANY

Update there has been no collection of the fridge freezer twice now it has been cancelled on the day when I have waited in and wasted my time with no explanation given, a manager apparently called me as I made a complaint this has not happened the company will not refund me my money!!!!! Honestly don't make the same mistake I did this company is a joke they don't care they just want your money and after they get it they do not help at all. AVOID BEING SCAMED BY THIS COMPANY

There is a wonderful lady called Becky in the office which is rude, throws stuff back in your face and does not even read messages sent or listen to what has been said to her

Very friendly and eager to help — my address was completely wrong and they made sure it came to the correct address (after a week of being mishelped by soulless “AI” customer service… thank you for making me feel reassured and helped)

Service and delivery excellent from the point of order to delivery.

Thank you for my amazing air fryer! The Delivery was fast and efficient. Its cooks food to perfection, easy to use and looks great in our kitchen, would highly recommend this. 10/10

Had my willow air fryer for a month now.
Best thing I’ve ever bought!
So easy to use and compared to my mom’s ninja one, equally as good if not better.

Buying from home feeling was so simple and quick. The team are extremely friendly and helpful and will be my go to for any appliance in the future!

Had my air fryer delivered yesterday. Deliver was super fast and efficient. I absolutely love it. Easy to use, looks fabulous and cooks food to perfection. Highly recommend and would definitely buy again! Thank you!!!

great product at a great price , very happy

Thank you to the fantastic team at Home Feeling. I received my air fryer this morning and it is absolutely fabulous. I spoke to a lovely lady on the phone who advised me to purchase through the website. Quick, easy and simple. Thank you again! Time to get cooking!