I received excellent service from Homeguard. The replacement washing machine was in place so quickly that that was no worry that laundry would pile up and cause me difficulty. The new machine is sim... Voir plus
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Contacted Homegaurd as we needed a repair, they gave us a number for a contractor who took two days to turn up. Once here he looked at the machine announced he didn't have the part in stock (£8 next... Voir plus
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We moved from another company to homeguard and been so happy with the service
A Homeguard salesman came to see my 86 year old mum after a cold call (not allowed where we live), unfortunately I did not get his name because he did not offer it or give us a card! He was extremely... Voir plus
L'entreprise a répondu
4,5
Excellent
87 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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I received excellent service from…
I received excellent service from Homeguard. The replacement washing machine was in place so quickly that that was no worry that laundry would pile up and cause me difficulty. The new machine is similar to the old one but with new improved features. Value for money was excellent. I would recommend Homeguard to anyone, but particularly to the elderly like myself.
Roger Parker
Cheshire
16 novembre 2018
Avis spontané
Réponse de HomeGuard - Please ensure you have the right HomeGuard
Hi Roger, thank you for taking the time to share your opinion on us. We take pride in giving outstanding service to all customers and we're overjoyed to receive your compliments and appreciation.
Friendly
Friendly, helpful and efficient service although the admin needs improving to get the 5 star review.
14 novembre 2018
Avis spontané
Réponse de HomeGuard - Please ensure you have the right HomeGuard
Charlie, we are so sorry to hear that we didn't quite meet your expectations on this occasion. We are greatful for your lovely review and will pass your comments regarding the admin to the correct team. We do really appreciate your feedback and thank you again.
Very happy with the service I received…
Very happy with the service I received and with the replacement washing machine . Prompt delivery .
14 novembre 2018
Avis spontané
Réponse de HomeGuard - Please ensure you have the right HomeGuard
Hi Sharon, we are happy to hear you received a good service. Thank you so much for taking your time to leave your review.
From start to finish
From start to finish, we received friendly, courteous and efficient service. Nice people deal with. Fully recommended by both of us.
13 novembre 2018
Avis spontané
Réponse de HomeGuard - Please ensure you have the right HomeGuard
Thank you for the great 5 star review, Rob! We really appreciate you being a loyal customer and helping to share the word about us.
Excellent service
When my Mum' s washing machine broke down one weekend in October I contacted Homeguard on the Monday morning to report it. I was answered swiftly and politely - I provided details of the washing machine make and model. I was contacted back later that day to to be told that model is no longer in service & I would be informed of which newer models she could have. The next day I was given an option of 2 machines we could choose & also the cost of each one . I was asked to review both models on the Internet (which I did using mobile phone ). Later that day I contacted Homeguard to tell them our decision. A few minutes later they confirmed date of installation ( 2 days after that call) & how much we had to pay for installation & removal of old machine - I paid for this by card in that conversation.
It is the first time I have had to use Homeguard services but we are very pleased with the service & definitely recommend them
13 novembre 2018
Avis spontané
Réponse de HomeGuard - Please ensure you have the right HomeGuard
Thanks for the awesome review, Denise! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I would just like to say that i would …
I would just like to say that i would recamend Homeguard to anybody.
I telephoned Monday morning they phoned me Monday afternoon
and by Tuesday it was all sorted it was wrote of and i had a new one
by Friday. I have never had this service from any insurance before
and the young lady i spoke to was really helpful and polite thank you
to all your staff. THANK YOU MRS BARBARA CHARLESWORTH
13 novembre 2018
Avis spontané
Réponse de HomeGuard - Please ensure you have the right HomeGuard
Thank you so much for your kind words, Barbara. We really appreciate you taking the time out to share your experience with us.
Homeguard is very good at taking your…
Homeguard is very good at taking your money subbing you out to another company & then ignoring problems you have with appliances being delivered or not as the case may be.
10 novembre 2018
Avis spontané
Réponse de HomeGuard - Please ensure you have the right HomeGuard
Thank you for your comments. I believe a customer services manager has since made contact and reached a resolution with you as you were not happy at the point of delivery with the brand new appliance we organised for you. At HomeGuard we want all our customers to have a positive experience when using our services and I am sincerely sorry we fell short of your expectations on this occasion.
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