Bought Christmas themed penguins duvet cover set and a matching throw for my younger sister and she absolutely loves them as the design is really cute. Been using them for about a year now and still a... Voir plus
L'entreprise a répondu
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Bought Christmas themed penguins duvet cover set and a matching throw for my younger sister and she absolutely loves them as the design is really cute. Been using them for about a year now and still a... Voir plus
L'entreprise a répondu
I ordered 2 pairs of blackout curtains and found 1 pair had small holes in the blackout backing, which let in light with the brilliance of small stars. I sent of pics of the problem to Homespace Direc... Voir plus
I bought a pair of curtains from HomeSpace Direct. There was a manufacturing fault with them. I contacted HomeSpace by email, sending them a photo of the fault. I got an instant reply from Jess in C... Voir plus
L'entreprise a répondu
Very poor customer service. I bought a bed set from them and didn’t get it out of the packaging straight away due to getting bedroom decorated and when I got it out 3 buttons were missing to fasten i... Voir plus
Inspired by style. Designed around you. At HomeSpace Direct, we're passionate about helping customers create beautiful homes with quality bedding, curtains, cushions, throws, towels and home accessories. Backed by over 20 years of retail experience, we're committed to delivering exceptional products, great value and outstanding customer service. A new home for HomespaceDirect.com just launched, visit our new state of the art website.
Unit 4B Pepper Road, SK7 5BW, Stockport, Royaume-Uni
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A répondu à 100 % de ses avis négatifs
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Fab item at a great price, delivered very quickly! Thank you
Easy to order, with great choices, quick delivery and excellent quality of goods very impressive service
Very helpful staff, not pushy but told me about 15% off. I ordered around the middle of the day and my goods arrived within 24hrs, postage free! Love the curtains, thank you
Great service quick delivery and very pleased with towels would use again when needed
Super quick dispatch and delivery with a reliable delivery service.
Very good value products and excellent service and purchases
Thankyou
I ordered 2 pairs of blackout curtains and found 1 pair had small holes in the blackout backing, which let in light with the brilliance of small stars. I sent of pics of the problem to Homespace Direct and a perfect replacement pair arrived the next day. I'll definitely use them again.
The wrong item was shipped. We ordered a 40cm fitted sheet , they sent a 30cm. They have sent us in absolute circles asking REPEATEDLY for the same information. IMPOSSIBLE to get a response to return the item for a refund.
Don't buy from this company !

Réponse de Homespace Direct
bought a duvet for university, good quality and arrived on time
Homespace have agreed to refund me today many thanks
George

Réponse de Homespace Direct
Pretty terrible company - albeit, I did eventually get my return processed after complaining about my consumer rights and distance selling regulations.
Bed sheets arrived in a zip locked bag, opened the bag, material was rough and was not nice to touch for my partner with sensitive skin. Zip lock bag was re-zipped (as it was when it arrived) and a refund request was initiated.
Support requested pictures to show the condition of the item and that it wasn't opened, I was honest and said it had been opened and attached pictures. They returned and said as per the policy the item cannot be returned due to hygiene reasons.
I had to send an email back, explaining my rights with distance selling, and also noting that the packaging was in a standard zip lock bag, with no hygiene sticker or seal, so how can it be classed as a hygiene protected item as per UK law? This morning they have given me the option for return but I can guarantee it wouldn't have happened if I didn't fight for it, but I won't be using this company, or frankly Debenhams for this ever again.
TLDR; If you care about your time and money and also, rights - use a different company, the prices may look appealing but the whole process just is not worth it. Good luck!

Réponse de Homespace Direct
I don’t normally do reviews but I felt I must because I received the most exceptional customer service from this company. So for anyone with any doubts, they are wonderful and if you have any queries it’ll be okay because the customer service is exceptional.
I bought bed spreads from Homespace and i have to say that they are of amazing quality! Will definitely be buying again!
Always had the best interactions with this company - very professional and reliable- would definitely use them again .
Ordered a matching curtains and duvet set. My order was processed and delivered quickly. I cannot fault the quality of the goods. Very pleased.
bought a double bed bellagio silver, lovely quality
quick delivery
all in all very good service, will use them again
Great service, very quick delivery and high quality products
I bought a pair of curtains from HomeSpace Direct. There was a manufacturing fault with them. I contacted HomeSpace by email, sending them a photo of the fault. I got an instant reply from Jess in Customer Services who contacted their supplier. The next day I received a replacement pair of curtains, mailed by DPD. The service I had was fabulous and I would not hesitate to recommend the company as a result. Thank you HomeSpace Direct, in particular, Jess.

Réponse de Homespace Direct
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