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Homesteadcsl Avis 

9
•
TrustScore 4 sur 5

4,0

Société de gestion immobilière
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À propos de l'entreprise

  1. Société de gestion immobilière

Écrit par l'entreprise

Homestead Consultancy Services Ltd has 50 years of residential property management experience and currently manages the servicing, maintenance and repairs for over 7,000 properties across 217 separate developments. The mainstay of our work is to manage residential service charges and deal with the block management of flats and estates. From luxury waterfront apartment complexes and Grade II listed buildings through to new and refurbished accommodation, we specialise in the management of residential blocks, helping property management companies and owners to run their businesses smoothly. Our reputation has grown with our success. Our customers appreciate our attention to detail and round the clock administrative, professional and technical support. We serve a diverse range of clients with substantial residential property portfolios across the North West, the Midlands and Wales.0

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4,0

Bien

TrustScore 4 sur 5

9 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,0

Tous les avis

(9)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

A service focussed responsive management company

This company have been running the management of apartment blocks which consist of two buildings with a total of 18 accommodation units.
They are approachable,friendly and focused on providing a good value quality customer service. They respond to requests in a timely efficient manner whether by phone,email, personal office visits or by their website.
They seek out reliable tradesmen to complete their works and will respond to negative reviews of work undertaken if necessary . Loyal contractors benefit from the prospect of work for other sites that the company manage .
Site visits are arranged to discuss work in progress or future projects .
Apartment owners can become Directors through Companies House and influence intended/completed works and budgets.

27 juillet 2026
Avis spontané
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Réponse de Homesteadcsl

Thank you so much for your thoughtful and detailed review. We really appreciate you taking the time to share your experience with our services.

We are delighted to hear that you have found our team approachable, responsive, and committed to providing good value and quality customer service. Building positive relationships with our leaseholders, directors, contractors, and residents is at the heart of everything we do, so it's wonderful to know that our efforts are being recognised.

Thank you again for your kind words and continued support.

Noté 5 sur 5 étoiles

Good Company to work alongside with

We have carried pest control work out for Homestead for many many years now. They are always professional and always available when you telephone them (unlike some companies). They are very pro active whenever we need their help. Would have no hesitation in recommending them.

1 juillet 2026
Avis spontané
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Réponse de Homesteadcsl

Thank you for your kind words and for your continued support over the years.

We greatly value the strong working relationship we have built together and are delighted to hear that our professionalism, responsiveness, and proactive approach have made a positive impression. We believe that maintaining open communication and working closely with our trusted contractors is key to delivering the best possible service to our clients and residents.

Your recommendation means a great deal to us, and we look forward to continuing our successful partnership for many years to come.

Thank you again for taking the time to share your experience.

Noté 5 sur 5 étoiles

Great company to work for

Great company to work for, good communication and always available on the end of the phone. Always helpful.

26 juillet 2026
Avis spontané
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Réponse de Homesteadcsl

Thank you for your kind feedback. We're delighted to hear that you've had a positive experience working with us as a contractor. Building strong relationships with our contractor network is incredibly important to us, and we're pleased that our communication, availability, and support have met your expectations.

Noté 5 sur 5 étoiles

Homestead's Insurance Service

Iain MacGregor, Homestead's Insurance Administrator, provided an excellent overview of the renewal terms for the development they manage on our behalf. He provided an overview of discussions with their broker, the overall market landscape, and the key risk factors insurers are currently focused on. He also reviewed with them the claims handling performance of our current insurer and some concerns arising from their handling of recent claims. Together they were able to negotiate enhanced policy definitions to provide more comprehensive cover, and a substantial saving compared to last year of nearly £500. Well done Iain and Homestead!

25 mars 2026
Avis spontané
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Réponse de Homesteadcsl

Thank you for taking the time to share such detailed feedback. We’re delighted to hear about your positive experience working with Iain MacGregor and the Homestead team.

Providing our clients with clear, informed guidance at renewal is something we take great pride in, and it's wonderful to know that Iain's expertise, market insight, and commitment to achieving the best outcome helped deliver both enhanced cover and significant savings for your development.

Noté 5 sur 5 étoiles

Helpful Sales Dept

We have just sold our apartment. I have to say the sales department, particularly Freya was outstanding. She sent the management pack out within 2 days and answered all enquiries from the solicitor quickly. She also let me know when she had done so meaning I could chase up the solicitor myself

30 avril 2026
Avis spontané
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Réponse de Homesteadcsl

Thank you for taking the time to share your experience. We're delighted to hear that your sale progressed smoothly and that Freya provided such excellent support throughout the process.

We understand how important timely communication is when selling a property, so it's great to know that the management pack was issued promptly and that all solicitor enquiries were handled efficiently.

Noté 5 sur 5 étoiles

Supportive, transparent and helpful.

Homestead have been our Managing Agent for some time and we have never had cause to make or write negative comments on any platform. Any company is judged not by how they perform when things are going well but how they respond to occasional glitches.

Homestead never fail to sort out issues which arise - promptly and efficiently. That is the mark of professionalism.

All their staff have expertise and training in the areas they manage. They are accessible and available to talk to owners and directors. From time to time, you may get switchboard or a voicemail but calls are always returned.
Each member of staff has an email address and email is an alternative means of communication.

Homestead have gone above and beyond to help and support us during some difficult times. They are transparent and utterly trustworthy and provide value for money.

I can recommend them as a Managing Agent who do their very best for all their clients.

23 juillet 2026
Avis spontané
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Réponse de Homesteadcsl

Thank you for taking the time to share such a thoughtful and detailed review.

We are delighted to hear that your experience with Homestead has been consistently positive over the years. We firmly believe that the true measure of a managing agent is how effectively they respond when challenges arise, so it is especially rewarding to know that our team has been able to resolve issues promptly and efficiently when needed.

Your comments regarding our staff's professionalism, expertise, accessibility and commitment to communication are greatly appreciated. We understand the importance of being available to our clients, and we are pleased that our team's efforts to provide responsive support have made a difference.

We are particularly grateful for your recognition of the support we have provided during more difficult times. Building trusted, transparent relationships with our clients is at the heart of what we do, and it is wonderful to know that this has been reflected in your experience.

Thank you once again for your recommendation and for placing your trust in Homestead.

The Homestead Team

Noté 1 sur 5 étoiles

If I could give 0 stars I would.

If I could give 0 stars I would.
Stephen Connolly and Heather Heywood who we are dealing with.
Communication from the off is awful. Ring the company get told the site manager will ring back he never does. Never emails back. One week it took me ringing the office 4 times before I got any correspondence or call back. Tried to blame myself and my partner for the damp issues in the bedroom, following surveyor report, we have done what we need on our behalf, homestead however have not. This was back in June and they were supposed to fit a drain and this has still not happened 5 months on. This was to help water not hold or built up against our apartment on the ground floor and due this awful weather again it’s started to get damp again after having paid for a decorator to come in. Not to mention buying new blinds and curtains previously. Full of false promises. Site manager Stephen just undermines you and doesn’t get back to any emails or calls you back as he knows he’s not done what he should or follows up on anything he says. I’ve forwarded this issue onto the property redress scheme as they seem to want to listen and help and I actually get some correspondence back.

*update*
Just to add, they are still a company that don’t show any empathy or lack in communication. Yes they completed remedial works but gave false promises they would replace what was damaged inside the bedroom due to the issue from the building, done this work now saying we have to wait 2/3 months to let it dry out which there is no recommendation to do so but stalling time so they don’t have to do any work inside and not fix anything. My partner had an unexpected seizure so why would we want to move back in here to wait until it’s dry, it’s inhabitable. Selfish, narcissistic company! They always say they have kept in regular contact however my last email to Stephen Connolly has not had a reply to.

6 mai 2026
Avis spontané
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Réponse de Homesteadcsl

Thank you for your review. We are sorry to hear that you remain dissatisfied with the way this matter has been handled.

We would, however, like to clarify that a number of the statements made in this review do not accurately reflect the circumstances or the extensive actions taken by Homestead. We have investigated the concerns raised, instructed independent specialists, and carried out the remedial works that were recommended.

Throughout this process, we have remained in regular contact and have responded to correspondence, arranged inspections, and progressed the works required. Following completion of the external remedial works, it is necessary to allow a period of drying before any internal redecoration or further assessment can be undertaken. This is standard practice to ensure any works carried out internally are effective and long-lasting.

It is also important to note that effective ventilation within a property plays a significant role in managing moisture levels, and this has been discussed during the course of our investigations.

We appreciate that this has been a frustrating experience for you, but we do not accept the suggestion that Homestead has ignored the matter or failed to act. We remain committed to resolving any outstanding concerns and will continue to engage through the appropriate channels, including the Property Redress Scheme should they become involved.

Noté 1 sur 5 étoiles

Avoid Homestead at All Costs

Avoid Homestead at All Costs – Dishonest, Exploitative, and Impossible to Deal With
Homestead are an absolutely terrible company to deal with. Their service charges are extremely high, and yet they invest little to nothing back into the buildings they manage. In my experience, any work they claim to have done is either done cheaply or exaggerated — they regularly lie about the true cost of maintenance, inflating figures far beyond what’s reasonable.

The building my property was in suffered from years of neglect under their management. It deteriorated to such a degree that it was nearly condemned, and instead of taking accountability, Homestead pushed the financial burden onto residents. We were hit with huge additional charges on top of already sky-high service fees.

They even claimed to have spent hundreds of thousands of pounds on lift maintenance — on a lift that hasn’t worked once in the entire six years I owned my property. It’s beyond belief.

Homestead are bullies who treat leaseholders appallingly. They even forced me to pay off a debt from the previous owner’s service charge, then handed the matter to a debt collector in my name until I paid up. Ever since then, their only communication has been more demands for money, with virtually nothing to show for it.

In my honest opinion, Homestead are con men who exploit their residents.

If you’re considering buying a property managed by them — don’t do it. You’ll only end up regretting it, just as I do.

16 avril 2026
Avis spontané
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Réponse de Homesteadcsl

Thank you for taking the time to leave a review. We are sorry that your experience has led you to hold this view.

We feel it is important to provide some context regarding the matters raised. The issues affecting the building related to significant fire safety concerns which required immediate intervention to protect residents and ensure compliance with fire safety requirements. Throughout this period, our priority was the safety and wellbeing of all occupants, and we worked closely with the Fire Service and other relevant professionals to implement the necessary measures and address the concerns identified.

As leaseholders were advised at the time, some routine services were temporarily impacted while resources were focused on managing these urgent health and safety matters. Throughout the process, regular updates were provided to residents, and we worked diligently to resolve the situation as quickly and effectively as possible.

We do not accept the suggestion that Homestead neglected the building or acted dishonestly. Service charge expenditure is governed by lease obligations and is supported by detailed accounts and records. Any major works or additional costs incurred were associated with addressing serious issues affecting the safety and integrity of the building and were not undertaken lightly.

We are particularly disappointed by the characterisation of our team, especially given the considerable time, effort, and commitment invested over many months to safeguard residents and secure a resolution to the fire safety concerns. We have received a significant amount of positive feedback from leaseholders who recognised the challenges involved and appreciated the work undertaken during a very difficult period for the development.

Whilst we understand that not all residents will agree with every decision made, our focus has always been on acting in the best interests of the building and its residents, particularly where health and safety matters are concerned.

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