Home Treats Avis 

My order was cancelled twice with no explanation. I contacted customer service about this and never received a reply. This caused major delays to my project. Totally unreliable—avoid if you’re looking for a dependable service.

We ordered a wooden ottoman bed frame from The Range website on the 29th April, with it delivered on Tuesday 6th May. We opened the package to put it together and noticed the corner brackets missing. We emailed the company to get the missing products the same day.

After having to chase the company multiple times on both the 9th & 19th May, we finally received the missing pieces on the 22nd May.

We attempted the build a second time, to find even more missing pieces! Fool on us not to check when we noticed the first set of pieces. So we contacted the company again with the new missing pieces (5 different pieces/bolts).

We waited, and chase the company again on the 30th May & 2nd June, before finally being received on the 3rd June.

We assembled the bed as per the instructions. Followed all the rules for testing and preparing an ottoman style bed.

After sleeping on the bed for just over two weeks, I went to open the base of the ottoman part of the bed to utilise the storage, and found that the metal frame had completely broken away from the sides of the frame and skewed sidewards. The wooden pieces had splintered beyond saving, the bolts waned and could not hold the actual bracket and when I tried carefully to place it back down into it's closed position it had come off the rails and the bolts went right through the "wood". It was clear in this moment that the "wood" used in this bed frame is of incredibly poor quality, and has broken beyond usage. It cannot be used for storage, or slept in as the bracket completely collapsed during our sleep.

The next day, the 18th of June, I emailed the company with photos/videos showing the damage.

I received a reply on the 24th June essentially blaming the damage to the bed on us for "incorrect assembly."
I replied to them with 48-hours with video footage of another ottoman that we have on our property. One that was purchased in 2022, has been moved house twice in that time, which means being disassembled and re-assembled three time. And never an issue, as the quality is clearly much better than what Home Treats offers.

We also noticed at this time that no warranty is ever offered with this product, which is a pretty clear indication that a product will never been made with quality products.

We sent the retailer a video of what a quality ottoman bed with correct assembly looks like, alongside a request for a refund due to the shoddy workmanship of this product, the only response we received was that the retailer couldn't view the video.

Absolutely useless. A pathetic response to try an excuse the use of cheap materials and poor product quality.

Our next step will be to report them to trading standards for a broken or damaged product (known as not of satisfactory quality) and an unusable product (known as not fit for purpose).

website states 1-2 day delivery when asked where the bed is they keep saying they are planning routes but cannot give an answer of when it will be delivered. They do not answer their phones so you have to wait from a reply by email. Will not be buying from them again.

Wanted me to pay £10 to return item that was not as described.
Or take it back to B&Q store for refund.
No transport to return it to store that’s why I bought it online.
The item bought was a curtain pole measuring 25 mm in diameter in their description, the one I received was 20mm.
They refused me a returns label. Bad customer service in my opinion.

Bought a bed through the B&Q website from this company. Delivery was a week late! Just kept getting fobbed off on email by a customer service member of staff. Called their customer service phone number but never any answer. Wouldn’t buy from these again due to the late delivery.

Absolutely Appalling Experience – Avoid at All Costs

I recently purchased a garden sofa set with a table and built-in fireplace from Home Treats, and I can honestly say this has been one of the worst shopping experiences I’ve ever had.

To start with, the set arrived in the wrong colour, and that was just the beginning. The cushions don’t fit properly, and they’re nothing like what was advertised – listed as 8cm thick, but in reality they’re around 5cm at best, and when you sit on them, they compress to about 1cm. You can feel the metal bars underneath, making it incredibly uncomfortable to use.

The build quality is utterly dreadful – there were no bolts, no washers, and several key parts were missing, including hinges. On top of that, the gas canister attachment on the fireplace is faulty – the top doesn’t fit properly, which is extremely dangerous. There’s a real risk of gas leaking or even an explosion, which could seriously harm someone. It’s honestly shocking that something this hazardous was ever allowed to be sold.

Within just a few weeks, all the screws had gone rusty, and rust is now leaking out from underneath the fireplace, staining the floor. The sofa already creaks and feels unstable when you sit on it – it’s clear this is very poorly manufactured.

What makes it even worse is the absolutely disgraceful customer service. No matter how detailed your email or how serious your concerns, you’ll just get the same patronising, copy-and-paste reply, thanking you for your message and telling you to return the product — but only in the original packaging and at your own cost. It’s completely unacceptable and shows a complete lack of care or responsibility.

This experience has left me feeling angry, disappointed, and disgusted. I now have an unsafe, uncomfortable, rusting piece of junk in my home that I can’t even safely use — and I’d have to pay to get rid of it. I wouldn’t give this to someone for free, let alone recommend it.

Do not waste your money with Home Treats. The products are dangerously flawed, and the customer care is non-existent. Stay far away.

Arek the delivery driver was so helpful and his buddy that worked with him today! Thank God for them helping me, as I have disabilities.

If i could give a zero i would! I ordered a bed via the B&Q website. It did not arrive on the specified date and they could not give me a day/time that it would arrive, so I had to cancel the order as I did not have a bed. It took 2 days for them to communicate with me and cancel the order. I was told I had to wait 7 working days for my refund. After the 7 working days still no refund! Contacted them and the had not even processed the cancellation and was told I would have to wait a further 7 working days. I am a single parent and can not afford to be waiting for hundreds of pounds to be returned to my account. Absolutely disgusting customer service and would not ever use this company again....stear clear!!!

I ordered an ottoman bed from Home treats via" the range " website. 6 important pieces missing so could not even start to make the bed. When I messaged them to ask for replacement parts they said it will be with me in 24 hour and they also sent me a tracking number. This is just the start of their bull s#%t. Firstly the courier company told me it was a fake item that didn't get picked up by then, then they ignore all communication and finally they even ignore the emails from the range . After weeks of wrangling and finally getting legal help, the range has refunded on their behalf. Just left with 2 big boxes of crap that God knows when they are going to collect

Awful company....do not use and resit ordering from them via the B&Q website.

Ordered a new bed for our daughter several weeks ago from this company via the B&Q website. The bed arrived damaged. We contacted the seller on the 17th June and a person named Hussain made contact to request what part was damaged. We sent photos etc. and the part was identified.

The company promised to send the new part the next day. It's now the 28th and guess what the part has not been delievered. We are now left with a bed that we cannot use or at this very moment in time dont want anymore.

So far the company have not acknowleged or responded to several emails from us and no one answers the phone. We have now gone through B&Q who have even stated to us it takes 48 hours to get a response from this company.

B&Q have said they will make enquiries on our behalf but we have stated that if the part is not here by the end of the week nwhich we believe is a reasonable amount of time to wait then we will be asking for a full refund and for them to come and collect their broken bed.

Wether the bed was sent out broken or broken in transit, we are not interested we just want the issue resolved which it isn't. I awaits an update.

Please think twice before using B&Q and Home Treats for beds.......

If I could give no stars I would. My wife ordered bunk beds for my two boys from here, turned up few days later, damaged, chipped, staples sticking out of the timber, 47 EXTRA SLATS (that where not needed nor part of this bed) and it was missing the key support bars. Thought the item was bad, but there is customer service is none existent… I tried calling them over 114 times last week (mon - fri) have all evidence on my phone. The ONE time in three weeks my wife did get through she explained as result of their incompetence our Autistic/ADHD suffering child had to sleep on the floor, and they could not of cared less. I went and brought new ones same day from IKEA I just want a refund!!! Absolute joke of a company. Someone needs contact me ASAP

Bed is manufactured incorrectly. Been waiting for a response to an email or call and still nothing. Cannot return in store, cannot return online. Have to wait for a human response which is not happening. Stuck without a working bed and no way to send back or get replacement parts. Would avoid this company co. mpletely. I'll be going to the ombudsman next

**AVOID THIS COMPANY***
The owner kabir singh is a lying conman, steals peoples money for items that are cheap damaged rubbish and no refund aloud. These people should not be in business. Please avoid.

i ordered a bed from this company, i received only one box on the delivery date to be told that one of the boxes was damaged so had to get sent back. Why just send me one box idek! Contacted the company and they said they’d send out the second box asap. Received the second box a few days later to open it all up and start putting it together, to realise that a few bolts didn’t match up, they sent me the wrong half of my bed, so had to contact them for a second time where they stated i had to box it all back up again to be collected as they was going to send out a whole new bed. After completing this by sellotaping boxes together they then said they couldn’t collect it no more and that they was gonna offer a refund, weeks of being messed about has now left me out of pocket as had to book time off work, disappointed and dissatisfied is an understatement!

I ordered 4 acoustic wall panels from Home Treats via B&Q in the colour ‘walnut’. When I received this, 1 of the panels was black, but packaged incorrectly in walnut packaging. I contacted B&Q who said they would sort this for me. I heard nothing following this, so called back a week later and was told I need to sort this directly with home treats. I started a help chat with them on 07/05/2025, nearly 2 months ago. It took several weeks for them to agree to send me the Correct colour panel in its place and I was told they would collect the incorrect one as well. A little while later, the new panel was sent but the delivery drivers declined to take back the incorrect one and explained someone else would pick this up. Again, following this, nothing happened. I then used the same help chat I had created at the start of May to escalate this issue. I was then informed they would collect this for me. I again, heard nothing after this when trying to schedule a date. I reached out again via the same chat, and was then told that I would have to return the panel myself to B&Q (bare in mind this is a 2.4 metre long panel which wouldn’t fit in a car). I replied saying this would not be possible and that it is unfair to expect me to sort this, considering they had sent the incorrect item in the first place - the fault being with home treats for packaging it with the incorrect labels, not with B&Q. They then told me they would pick it up on the condition I paid a fine of £50. This issue had then been going on for 6 weeks, I declined to pay this fine as again, the fault was with them for sending the incorrect panel, not with myself. A further week later, they agreed to pick it up free of charge so I confirmed this is what I would like going forward. Now today, 20/06/2025, they have messaged again asking me what exactly the issue is and what I need to be done so they can resolve it ‘promptly’. I feel as though I am banging my head against a wall and getting no further with this, and it’s been nearly 2 months of having a 2.4 metre long box taking up space in my living room waiting to be taken away. I understand mistakes happen in terms of incorrect items being sent on occasion but this is by far the worst customer service I have ever experienced by a long shot, and the issue is STILL not rectified!

I was surprised when it turned up as was expecting it to be an expanded mattress but had to wait 24 hours for it to spring open properly. My autistic son loves it says it's so cosy and comfortable. A good price too.
Highly recommened.

Thank you Home Treats for quickly responding to my email. Some of the slats of my son's bed were broken and as soon as I reported it you posted some replacement ones. His bed to back to normal state. I appreciate your quick customer service and adhering to the terms of the warranty.

Advertise paneling for sale - take your order and money then cancel your order - when enquired why said it was damaged and to re-order which I did they took another lot of money and then cancelled my order again

They want to charge a fortune for return. Scam company Avoid.

I ordered two double beds. I received 4 headboards and foot boards, no sides, bases, slats or screws.
I have contacted Home Treats no less than 6 times, sending pictures and explaining the problem. Every time I have been promised a call back to organise a collection that never happens. They just recently gave me a collection number (although no indication when it will be collected) but got the collection instructions wrong, only putting one bed on the collection instead of the entire order. We are now in week three and I still have a useless load of headboards cluttering up my house and I’m still £472 pounds out of pocket. I’ve had to do a chargeback with my bank just to get my money back and if they haven’t collected their items by the time I get my money back the whole lot will go in the bin. I’m not a storage facility for their incompetence.