The customer service is outstanding. Knowledgeable staff that respond promptly to a request for help. Really is one of the best companies I'm dealing with right now
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Lisez les avis des autres
We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is ver... Voir plus
L'entreprise a répondu
When i first signed up to home unity, I couldn't fault their internet services. However for the last 6 months the services I pay (what i would consider a decent amount of money) for is not what i woul... Voir plus
L'entreprise a répondu
If I ever have a question, query or just want to see what can I do to Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks t... Voir plus
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À propos de l'entreprise
- Fournisseur de connexion internet
- Fournisseur d'accès Internet
- Opérateur de réseau mobile
- Service internet et téléphone
- Entreprise de télécommunications
Écrit par l'entreprise
Home Unity was founded in the UK with a simple goal: to make home connectivity easier, fairer, and far less frustrating. Our headquarters and customer support teams are based in the UK, and we’re proud to be a growing independent provider focused on quality, not shortcuts. We specialise in ultra-fast full fibre broadband, with selected mobile services, working across major UK networks including Openreach, CityFibre, OFNL and alternative fibre providers. What sets us apart is not just speed, but how we look after our customers. We’re designed for people who value reliability, flexibility, and great service, rather than chasing the cheapest deal. Our customer support is 100% UK-based and built around real conversations. There are no no-reply emails or endless call queues. Customers can reach us via phone, email, WhatsApp, text, and social messaging, and speak to a real person who takes ownership of their account. We believe in transparency and simplicity. Our broadband comes with clear pricing, no hidden fees, and no long contracts, so customers stay because they’re happy, not because they’re locked in. Our Trustpilot reviews consistently highlight how easy we are to deal with, which is exactly how we think utilities should be. If you’d like to stay connected, you can follow us on social media or get in touch with our team directly. We’re always happy to help.
Coordonnées de contact
2nd Floor College House, 17 King Edwards Road, HA4 7AE, London, Royaume-Uni
- 02071128482
- info@homeunity.co.uk
- homeunity.co.uk
4,7
Excellent
249 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Really top notch
The customer service is outstanding. Knowledgeable staff that respond promptly to a request for help. Really is one of the best companies I'm dealing with right now
15 avril 2026
Réponse : Home Unity
Hi Simon,
Thank you so much for your lovely feedback, it really means a lot to us. We’re delighted to hear you’ve found our team knowledgeable, quick to respond and easy to deal with, and it’s fantastic to know we’re one of the best companies you’re working with at the moment. We’ll make sure your comments are shared with the whole team, as it’s exactly the kind of straightforward support experience we aim to deliver every day.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Don't expect reliability or consistency
When i first signed up to home unity, I couldn't fault their internet services. However for the last 6 months the services I pay (what i would consider a decent amount of money) for is not what i would expect from them. I've had inconsistent Internet speeds, consistent drop outs for 2 hours+, a considerable price increase in my monthly payment and sub par customer service. When I first signed up I was paying £50 flat a month. I'm now paying close to £65 for worse internet than at the start. I can't say I would recommend this company as star link (my new provider) is only £8 a month more than what the current rate is for home unity, its consistent speeds, customer service that is reliable and no increase in charges for staying with them
8 avril 2026
Avis spontané
Réponse : Home Unity
Hi there,
Thank you again for your feedback, we’re really sorry to hear about your experience and the issues you’ve raised.
We’ve previously tried to reach out and requested further details so we could investigate this for you, but we haven’t been able to locate your account without a bit more information. We’d still really like the opportunity to look into this properly and see if there’s anything we can do to help.
Please do get in touch with us directly, or respond via Trustpilot, so we can pick this back up for you.
Thanks again 💙
Sami
The Home Unity Team 🏠
Leanne was a star
Initially the service did not go live on the date it was due to the new home developers having not wired the fibre to the property not the fault of Homeunity but I then dealt with Leanne who was amazing. She chased everyone and everything and got it sorted with a pleasant manner and excellent customer service. Give her a wage rise 😊 Thanks again 😊
16 mars 2026
Avis spontané
Réponse : Home Unity
Hi Richard,
Thank you so much for taking the time to share this, and for being so understanding about the developer delay. I’m really glad to hear that Leanne was able to step in, keep on top of everyone involved and get everything sorted for you while keeping things pleasant and stress-free.
We’ll make sure your lovely feedback (including the wage rise request!) is passed straight on to Leanne and the wider team, as it’s exactly the kind of straightforward support experience and Premium customer support we aim to deliver every time.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Great service and helpful support
The service was very good and everything worked smoothly. Customer support was helpful, polite and professional whenever I needed assistance. The whole process was clear and easy to understand. I appreciate the good communication and the overall experience with the company. I would recommend their services to others.
13 mars 2026
Avis spontané
Réponse : Home Unity
Hi Barbara,
Thank you so much for your lovely review. It’s great to hear that everything worked smoothly for you and that our customer support came across as helpful, polite and professional whenever you needed a hand. We’re really pleased that the whole process felt clear and easy to understand, and your willingness to recommend us means a lot to the whole team, who work hard to provide a straightforward support experience and responsive customer service from start to finish.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
We really appreciate the support from Jonathan
We really appreciate the support from Home Unity especially Jonathan during our move. We were having trouble connecting to the WiFi but he gave us clear instructions in a timely manner which is very important to us so we appreciate it a lot!
Thank you!
AH
12 mars 2026
Avis spontané
Réponse : Home Unity
Hi Asha,
Thank you so much for sharing this, and for choosing Home Unity during your move. It’s wonderful to hear that Jonathan was able to guide you through the WiFi connection issues with clear instructions and in a timely manner, especially at such a busy time, and I’ll make sure your kind words are passed on to him and the rest of our helpful support team. Knowing that our UK-based customer support made a real difference to your experience means a lot to all of us.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Réponse : Home Unity
Hi Sue,
Thank you so much for taking the time to leave a review. It’s great to hear you’ve had a quick, accurate response from us, and I’m really glad our helpful support team could get things sorted for you without any hassle. We’ll keep working to make sure every contact with us is just as smooth and easy to deal with in future.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Easy to understand
Johnathon rang, and explained what they could offer.
I need fast download/upload speeds for gaming a teenager, plus standard usage.
Johnathon advised what was the best for us and explained all the costs.
Easy to understand, easy to sign up to.
Well done Johnathon you made it simple to do.
28 février 2026
Réponse : Home Unity
Hi Julie,
Thank you for such a lovely review and for sharing how your call went. It’s brilliant to hear that Jonathan took the time to understand your needs, and that he was able to clearly explain the options and costs so everything felt easy to understand and simple to sign up to.
I’ll make sure Jonathan sees your kind words. Our helpful support team really do love hearing feedback like this about your straightforward support experience.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Réponse : Home Unity
Hi Bakher,
Thank you so much for your feedback, we’re really happy to hear you’re pleased with everything and found the service very helpful. I’ll make sure your comments are shared with our helpful support team, and if you ever need anything else, we’re always easy to deal with and ready to help.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very switched on chap who instantly…
Very switched on chap who instantly gave me confidence in the product.
25 février 2026
Réponse : Home Unity
Hi Terry,
Thank you for your kind words, it’s great to hear that our team member came across as so switched on and was able to give you instant confidence in the product. We’re really pleased you had such an easy to deal with, straightforward support experience and we’re always here if you have any questions in future.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom was great to deal with
Tom was great to deal with. Everything was easy and straightforward!!
20 février 2026
Réponse : Home Unity
Hi Charles,
Thank you for your lovely feedback, it’s fantastic to hear Tom was great to deal with and that everything felt so easy and straightforward from your side. We’ll be sure to pass your comments on to Tom, and we’re really pleased you had such a straightforward support experience with us.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Fast and efficient
Fast and efficient, had a discussion to decide which packages were best suited to my needs
17 février 2026
Réponse : Home Unity
Hi Mandy,
Thank you for sharing your experience, we’re really pleased to hear everything felt fast and efficient and that the conversation helped you find the package that best fits your needs. It’s great to know you had a straightforward support experience and that our team was easy to deal with while talking through the options.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Amazing experience
Amazing experience, couldn’t fault this company if I tried. Always get straight through. Took minutes to renew and Tom was an amazing help! Thank you again
6 février 2026
Avis spontané
Réponse : Home Unity
Hi Ellie,
Thank you so much for such a lovely review, we’re delighted to hear you always get straight through to us and that your renewal only took a few minutes, with Tom being such an amazing help and easy to deal with throughout the process. We’ll make sure your kind words are passed on to Tom and the rest of the team, and we really appreciate you taking the time to share your experience.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Tom was great and helped me within a…
Tom was great and helped me within a couple of minutes fab service would def recommend 🥰
3 février 2026
Avis spontané
Réponse : Home Unity
Hi Debbie,
Thank you so much for your lovely feedback, it’s great to hear Tom was able to get everything sorted for you within minutes and make things so easy to deal with. We’re really glad you’d recommend us and I’ll make sure your kind words are passed straight on to Tom and the rest of our helpful support team.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Mark
The Home Unity Team 🏠
Réponse : Home Unity
Hi Kingston,
Thank you so much for taking the time to share this, it’s great to hear you found our customer service efficient and easy to deal with, and we’ll be sure to pass your kind words on to Jonathan. We really appreciate you being with Home Unity and we’re always here if you need anything else.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Very good internet provider
Very good internet provider, never had problems. Service and customer service very good.
21 janvier 2026
Réponse : Home Unity
Hi Anna,
Thank you so much for taking the time to share this, it means a lot to us to hear that your connection has been reliable and that our customer service has been there when you’ve needed it. We work hard to make everything as easy to deal with as possible, so knowing you’ve “never had problems” is exactly the kind of feedback that makes the whole team smile.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
I cannot recommend them highly enough!!
If I ever have a question, query or just want to see what can I do to
Upgrade my package- Home Unity have always been outstanding at being fast to reply and beyond helpful. Genuine heartfelt thanks to Tom, who has been super responsive and helpful and always gives you the Info you need and always answers any questions you might have. Besides being incredible service, the price of the package is always spot on and I’m happy to continue being a customer giving that this is the service and speeds I love to have. No need to change anything at all!
20 janvier 2026
Avis spontané
Réponse : Home Unity
Hi William,
Thank you so much for such a kind and detailed review. We’re really pleased to hear how quick and responsive everything has been when you’ve had questions or looked to upgrade. Tom will be especially grateful for the shout out.
Having a helpful support team that takes the time to explain things clearly is exactly what we aim for, so it’s great to know the responsive customer service has made such a difference and kept you happy with both the service and value.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Always a solid experience
Always a solid experience. Minimal issues, regular feedback, easy to contact.
Tom is always helpful and concise, thanks to him the service has been a breeze and is a major part of the reason I stay as a customer.
20 janvier 2026
Avis spontané
Réponse : Home Unity
Hi Jordan,
Thanks for the lovely feedback. We’re really pleased to hear you’ve found us easy to deal with and that Tom’s support has helped make everything run so smoothly. Having a helpful support team that keeps things clear and simple is exactly what we aim for, and it’s great to know that’s been a key reason you’ve stayed with us.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
I’ve been using Home Unity for a year…
I’ve been using Home Unity for a year now and it has been a great internet provider. The connection is highly reliable. Tom has been really friendly and helpful throughout the onboarding process.
19 janvier 2026
Avis spontané
Réponse : Home Unity
Hi Darren,
Thank you for your lovely review and feedback. We're glad to hear Tom has been helpful throughout the process.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Really good service
Really good service, never had any problems with them, always quick to help. My renewal was up and they price matched the cheaper internet providers for me with no hassle.
19 janvier 2026
Avis spontané
Réponse : Home Unity
Hi Rachel,
Thank you for your lovely review and feedback. We're glad to hear you've renewed and continued with Home Unity.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
Router issues solved by Leanne
Was having major trouble with my router and couldn't get any stable connection and 1 email to the superstar Leanne that helped me out to solve the issue within a couple of days now everything is running smoothly
16 janvier 2026
Avis spontané
Réponse : Home Unity
Hi Edward,
Thank you for your lovely review and feedback.
Don’t forget, if you recommend a family member or friend to join, you both get freebies! Visit homeunity.co.uk/recommend/ to get your discount 😊
Thanks 💙
Sami
The Home Unity Team 🏠
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