We’re very happy with our choice with Honeypot. We first came across the brand through an Instagram ad and, although we were initially dubious, we decided to give it a try after reading the Trustpilot... Voir plus
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Good material however just 2 day of sitting on the seattee noticed that the corner parts do turn to get very soft and material looked as it has been stretched out. Take more time or attention... Voir plus
L'entreprise a répondu
I have to start off by saying I never give company’s bad reviews as business is hard enough at the moment but this company really shocked me with there customer service.I bought a L shaped sofa from H... Voir plus
Couldn't fault anything, excellent service knew exactly when it was gonna be delivered spot on , settees are absolutely beautiful , delivery was between 6.41 and 7.41am ,drivers brought them in, remov... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Every house deserves to be made into a home. That means comfort, and comfort means quality – well crafted, well designed furniture that we can offer you at the lowest possible prices. We’re here to deliver you elegant and durable furniture as quickly, cheaply, and easily as possible – everything brand new, well packaged, and brought straight to your door.
Coordonnées de contact
Honeypot furniture, Honeypot Lane, Colsterworth, NG33 5LY, Grantham, Royaume-Uni
- 01476 338771
- sales@honeypotfurniture.co.uk
- honeypotfurniture.co.uk
4,1
Bien
2 k avis
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Warning
The quality of the products was extremely misleading for over £500 i was expecting quality however the product was very cheep chip wood i was told it was sturdy wood however this is absolutely not what I received very flimsy tacky cheep product. The customer service was appalling as I
obviously wanted to return and was told that this would be through my expense and had very little time to do so I paid £100 for delivery and for these items to be assembled nothing that I was promised was executed. I feel completely gutted and feel robbed I have saved for months to try and make my home nice and this is what I'm left with.
8 février 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you for taking the time to leave a review. We're genuinely sorry to hear that you're unhappy with your experience and the product received.
We’ve attempted to reach out directly but have been unable to identify your order from the details provided in the review, as only your first name is shown. We’d really like to investigate this further and make things right—please could you get in touch with us at cs@honeypotfurniture.co.uk or call 01476 589 446 with your full name and order number?
Just to clarify for transparency: flat pack furniture is not pre-assembled and is delivered boxed for self-assembly, which is standard across the industry. As outlined on our product pages and in our confirmation emails, flat pack items are doorstep delivery only and do not include setup.
We also work with a made-to-order model for many flat pack pieces, which means they are not held in stock and must be ordered in specially. This is so we can offer more variety at better prices for our customers.
We’d love the opportunity to resolve this for you—please do reach out when you can.
Kind regards,
The Honeypot Furniture Team
A beautiful sofa very comfortable and…
A beautiful sofa very comfortable and delivered a week before the delivery date, the guys set it all up and took the packaging, will definitely be using honeypot again when I need some more furniture outstanding service worth every penny
3 janvier 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you so much for your kind words! We’re thrilled to hear that you love your new sofa and that the delivery and setup went smoothly. Our team strives to provide the best possible service, and we’re so glad to know we met your expectations.
We truly appreciate your recommendation, and we look forward to assisting you again in the future when you’re ready for more furniture!
Kind regards,
Honeypot Furniture
Excellent customer service
Communication was perfect, the process of buying was quick and easy.
My sofa arrived as described on the day and time specified.
I have had a follow up call, and email to ensure I was happy with everything; which I am.
23 janvier 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you so much for your wonderful feedback! We’re very happy to hear that you had a smooth and easy experience with us from start to finish. It’s great to know that your sofa arrived as expected and that our follow-up made sure everything was to your satisfaction.
Your satisfaction is our priority, and we truly appreciate your kind words. If you need anything else in the future, don’t hesitate to reach out.
Kind regards,
The Honeypot Team
Highly recommend
Kept up to-date from start to finish, sofa was delivered within two weeks, the actual delivery itself was very smooth even though I don’t live in the most accessible of places the drivers didn’t grumble at all they where great! The sofa is stunning I haven’t gotten off it since it came 🤣
14 février 2025
Réponse de Honeypot Furniture
Thank you so much for your kind words! We're delighted to hear that you had a smooth experience throughout the process. We're especially pleased to know that our drivers made the delivery easy, even to a tricky location.
It’s great to hear that you're loving your new sofa—sounds like it’s become your new favorite spot! 😊 We truly appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
The Honeypot Team
Value for money
I am a loyal customer and I highly recommend this company. Kept up to date right until the furniture is delivered. Smooth ordering excellent customer service.
11 février 2025
Réponse de Honeypot Furniture
Thank you so much for your continued loyalty and your wonderful feedback! We truly appreciate your recommendation. Providing excellent customer service and keeping you informed throughout the process is something we take pride in, and we're so glad that we met your expectations.
We look forward to serving you again in the future!
Kind regards,
The Honeypot Team
Beautiful sofa
Beautiful sofa, great price and great delivery.
Very happy and would recommend
3 janvier 2025
Avis spontané
I am so so please with my new u shaped…
I am so so please with my new u shaped seater. It's so big and comfortable. Service was so quick and the delivery men was so lovely. Always order from honeypot and will continue. Thanks so much.
30 janvier 2025
Réponse de Honeypot Furniture
Thank you so much for your kind review! We’re so happy to hear that you’re loving your new U-shaped seater. We take great pride in crafting high-quality, comfortable furniture, and our U-shape range is one of our favorites. We also strive to provide excellent customer service, and it's fantastic to know our delivery team was able to make your experience even better. Your continued support means a lot to us, and we’re excited to serve you again in the future. Thanks for choosing Honeypot!
Kind Regards,
The Honeypot Team
Love my new sofa
Love my new sofa, very straight forward process and fast delivery, will definately recconmend
30 janvier 2025
Great
Great, fast service. Very pleased with my sofa. Delivery and installation complete by friendly staff.
Very pleased and would recommend.
30 janvier 2025
Absolutely shocking company
Absolutely shocking company, ordered a sofa to be delivered today 29/1/25 was told out of shock and to pick a different sofa or wait a extra two week.. I picked a different sofa with the guarantee of delivery today 29/1/25, I called 10am today to be told delivery is still going ahead and that my sofa is in the van and out for delivery, it get to the delivery time, Jason the delivery driver dose a update saying the sofa is not in the van and can’t be delivered at the time it ment to be come this is about 4:30.. so waited all day for a sofa what the company and driver new wrent coming.. and all they can do is say sorry.. when am left with no sofa and small children
29 janvier 2025
Avis spontané
Réponse de Honeypot Furniture
First and foremost, I would like to sincerely apologize for the frustration and inconvenience you've experienced with the delivery of your sofa. I completely understand how disappointing and upsetting it must have been to wait all day, only to be told the sofa wouldn't be arriving as expected. This is certainly not the level of service we aim to provide.
It’s clear that communication fell short, and I deeply regret that you were left in the dark, especially after being reassured multiple times. I also understand how difficult it can be to be without a sofa, particularly when you have small children to care for. This is far from the experience we want our customers to have.
Please rest assured that I am investigating what went wrong with your delivery to ensure this doesn’t happen again. In the meantime, I would be happy to work with you to arrange a new delivery time or offer any other solutions to get the sofa to you as soon as possible.
Once again, I’m truly sorry for the trouble this has caused and thank you for your patience as we work to resolve this.
Kind regards,
The Honeypot Team
Speed of delivery and customer service…
Speed of delivery and customer service and sofa is gorgeous !
29 janvier 2025
Very good customer service
Very good customer service, however more updates would be appreciated sofa came quickly and the delivery men were lovely and respectful
28 janvier 2025
Réponse de Honeypot Furniture
Thank you for your feedback! We're glad to hear that you were pleased with our customer service and that the delivery went smoothly. We also appreciate your suggestion for more frequent updates, and we’ll certainly take that into consideration to improve the experience for our customers.
It’s wonderful to know the delivery team left a positive impression, and we truly appreciate your kind words. If you need anything else, please don’t hesitate to reach out!
Kind regards,
The Honeypot Team
Was very quick delivery straight faward…
Was very quick delivery straight faward and time slot was easy helpful the delivery drivers made sure sofa was fine I was happy before leaving will definitely order off them again
28 janvier 2025
Terrible
Was given a delivery date 3 weeks from my order date which was absolutely fine. Was then contacted less than 48 hours before the delivery date that I wouldn’t be receiving my furniture for another 4/5 weeks. Tried numerous contact options, phone, email, social media etc and received no response. Organisation, communication (or lack of) and customer service is terrible.
28 janvier 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you for taking the time to share your feedback. I am genuinely sorry for the inconvenience you've faced with the delivery delay and the lack of communication from our side. I understand how frustrating it must be to be informed of such a significant delay just days before your expected delivery date, especially after you were initially given a clear timeframe.
I also apologize for the lack of response you experienced when trying to get in touch with us. This is certainly not the level of service we strive to provide, and I fully acknowledge that our communication and customer service should have been much better. We are actively looking into how we can improve our response times and ensure that situations like this do not happen again in the future.
Please know that we are committed to getting your furniture to you as quickly as possible. If there is anything we can do to make this right or assist you in arranging a new delivery date, please don't hesitate to reach out directly to me.
Once again, I truly apologize for the frustration this has caused and appreciate your patience as we work to resolve the issue.
Kind regards,
The Honeypot Team
Fast delivery very helpful delivery…
Fast delivery very helpful delivery guys beautiful sofa very happy would highly recommend
28 janvier 2025
As a nervous big purchase buyer I highly recommend!
I was nervous about such a big unseen purchase but after seeing customer reviews and pics I decided on the Naples snuggle chair.
I rang customer service prior to ordering as I had a few questions (mainly wanting reassurance) and they were great at explaining everything and told me when they would next be delivering in my area.
Communication has been great throughout and I just can't believe that in 1 week I found Honeypot, decided on a sofa, ordered and now its in my home!
Delivery was very smooth (I was worried about the fit through door frames but I needn't have been concerned!) and I had updates the day before and on the day narrowing down the time frame to within an hour.
The sofa itself is beautiful and has a very expensive look and feel. Over the moon with the whole experience.
28 janvier 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you so much for sharing your wonderful experience! We completely understand how nerve-wracking it can be to make a big purchase online, and we're so happy that you felt reassured by our customer service team. It’s fantastic to hear that everything—from communication to delivery—went smoothly and that your new Naples snuggle chair is exactly what you hoped for!
We're thrilled that you're over the moon with your purchase and the entire process. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything else, we’d be more than happy to assist you in the future!
Kind regards,
The Honeypot Team
Excellent and efficient delivery
The communication with the retailer was very good. And the delivery was super.. they came and assemble the sofa quickly... love the colour and the material... it feet's perfectly. Thank you so much.
23 janvier 2025
Great company
Arrived on time polite young men, assembled it quickly loved the furniture
24 janvier 2025
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