Free heaters/Being forced to buy?
When I saw their YouTube advertisement, I thought they sell reputable UK-made heaters. Both the prices and functions (especially the safety and antimicrobial functions) listed on their webpages attracted me. After selection of the quantity, they asked for payment method, then asked whether I would pay more for same day delivery, then ask for my willingness to pay more for insurance against damages. I chose normal despatch and no additional protection. After these, they again asked my willingness to buy one or two heaters at further discount. After I chose yes, Lloyds Bank immediately rejected this transaction as suspicious. I thought the transaction should be frustrated; they didn't send me any order confirmation neither. Nevertheless, I checked my bank and found there was a pending payment from a company not called HoneyWarm, which raised my suspicion. I then fact-checked to note their customer office is in Lithuania/ brand name being Australian/webpages are copycat of WellHeater. I then reported my case & findings to my bank and got refund immediately. I sent several emails to their customer service but could not stop them from sending me several vexatious emails saying that they confirmed the order/quality-checked then shipped their products (from China according to Tracking history). In my last email, I said I might have to call the police when necessary.
I gave one star for their way of selling products, for their poor customer service and vexatious emails, and the troubles that they have caused. Probably there are more to tell...
6 novembre 2025
Avis spontané