Hoops + Chains LDN Avis 240

I love this company so much - love the chains I bought they look amazing and the customer service is 5* when I had a small issue with a previous order they fixed it and replaced it right away. I can’t recommend them any higher they are the best ⭐️⭐️⭐️⭐️

Well made necklace that was delivered quickly. I get loads of compliments for it; very tempted to see if I can get away wearing it at work ;)

Everything iv ever ordered looks amazing, the quality is 👌🏻 and it always looks just like it does on the website ! Delivery is also super quick. 10/10

I love love love your brand! The earrings and necklaces are perfect. The quality is great! Very happy with it!
One more thing for people buying outside the UK. You'll have to pay for customs. They are additional. But absolutely worth it!

I purchased earrings and a necklace and they are fab!!!! Look great, good quality, I love them!!! Will definitely be ordering more

My order arrived quickly, and I love it! Emailed about an issue that was resolved so quickly and efficiently - props to Scarlett! and tyvm.
Amazing quality, awesome jewellery, I WILL be buying again. Try and stop me lol!!

Love this business! Their range is great, and delivery was quick. Emailed with an issue about my order; their response was fast, and everything was resolved brilliantly. Would definitely buy from Hoops + Chains again. Thank you!!

I placed an order worth $200AUD 6 weeks ago and still haven’t received it. I just sent my third email requesting an update as I haven’t had a reply to the first two. I’ll be raising the issue with a third party if I don’t get a reply.

Friendly, funky company with great products and good, personable customer service.

I bought the hell yes f@&k no necklaces for my besties! They went down a storm! They all LOVED them! The service was great! Thanks so much x

Great buying experience - delivered on time, product was perfect, my friend loved it.

Did not receive my order. They just ignore my emails

⭐ 1 Star
If I could give zero, I would.

*update: The Hoops + Chains have responded to the charge back and contested the dispute even though i have all the emails from them stating i haven’t received my order and its now out of stock but still wont refund me

No offense, but this company is a joke. They ignored every single message I sent since the 5/8/25, when the emailed me to tell me the chain was sent back to them from customs, I replied and they only acknowledged me after I filed a chargeback on 18/8/25. As of the 4/9/25 I still have not received my refund.

Save yourself the headache. Absolute joke of a company and zero customer service

Hoops + Chains have responded to my charge back and contested the dispute even though i have all the emails from them stating i haven’t received my order and it’s now out of stock! They just won’t refund me since.

Order the 21/7/25 still haven’t received the chain. They ignored every single message I sent since the 5/8/25, and only acknowledged me after I filed a chargeback on 18/8/25 (two days ago).

Great quality, love it!

Brilliant product, great quality, fast deliver….perfect

Flawless customer service.
Great quality products 👌🏽

I bought a necklace & earrings for myself, & a charm for a birthday gift. Really lovely quality items at great prices. The charm had a bit of a quality issue on one side, but this was quickly replaced after contacting them by email. Replacement was perfect. Great selection of unique jewellery, had to stop myself buying more tbh...well until next pay day. Thanks.

Item not received and no response from the customer service e-mails or DM's on Instagram. Also no response from direct messages on their website.
Would give them zero if I could. They have my money and are uncontatable.
They delete comments on FB, so they have someone available for that. Shocking.

The earrings I bought are all so loose that they just fall off when I'm sitting still. I've emailed about it and haven't heard back. I've paid over £80 for 3 pairs of earrings I can't wear.