Hoops + Chains LDN Avis 240

Have ordered loads from this company and always so happy but the last order I received my necklace in cheap looking plastic packaging and not their usual box. The necklace wasn’t cheap but it made it look like it came from the market

I bought a necklace that broke the first time I wore it.

When I contact a customer service, they were initially very responsive and offered to replace it.

But now they have not replied to my last two emails.

Do not recommend.

Brand looks great online. I brought some earrings in the sale and they arrived no packaging just in plastic wallet which made them look really cheap. Turned out this had been an error and they then supplied the correct and stylish packaging the day after! Bit of a faff but they tried hard to rectify. Thanks and my friend liked her earrings ☺️

Ace range of jewellery. Great price in the sale too - really like their branding, styles, comms. Refreshing to deal with actual real people and not a bot!!

Great item, very good service

Always like and enjoy H&C products and good customer service. Plus I like to support small and local business.

What a wonderful cool, gorgeous product and truly amazing customer service. My daughter is absolutely delighted to bits! Thank you for your speedy communications :) Definately shopping again! happy New Year.

Loving the product selection. The unique items. The quirkiness. Absolutely drawn to everything I come across.
So pleased I came across this page. It's so refreshing having such a distinct page to browse and purchase from.

Fantastic company ... Quality products that last forever .. Check them out...

Love the products, amazing customer service. However, while I've given 5* for those, the hoop closures are terrible and of the four I have, only one stays safely shut.

Fast service great product highly recommend

Fast delivery. Socks great. Earrings felt very lightweight for the money but still pretty.

Amazing necklace, love the quality and weight!
Very good communication with customer service regarding delivery time as it was a present and needed it before a certain time.

Absolutely love their products, so cool, just made my xmas shopping so much easier! Good customer service, quick delivery!

I've ordered two necklaces and one ring as Christmas gifts and I was so impressed with how pretty and sturdy they looked I've decided to keep the ring to myself.
Great independent brand

Great quality and cool designs. Excellent service, I will be a regular customer x

I don't live in London anymore but these guys are still an absolute VIBE!
Well made, good quality and robust enough to deal with club sweats, gym sweats or just being a Hot Mess sweats! Designs are fun and stylish and a good way to express yourself without breaking the bank. Mwah! Love Ya babes!

Hoops & Chains do the best non tarnishing jewellery. They are my go to for banging gold pieces. The service is excellent too. Fast delivery and great communication.

I love the design and brand, but the customer service doesn't work. I bought a few pieces and wanted to return some of them so I contacted them. They gave me a wrong address at first and said I should send it with a tracking number. I checked the address online and asked them if it is the right one, and the confirmed, that the Adress online was the right one. So I payed the shipping on my self and did so. About two months later nothing happened so I wrote again and they wanted reminder about the order, so I sent them again my Order number and tracking number. Month after that still nothing... So I wrote again and now am waiting

I love my necklace, I wear it every day. Great price, speedy delivery. I shall buy more!