Horizon Trust Avis 516

Mercie has been so thorough and great to work with!

Hello, would like to share that Dana Gross is a great representative for Horizon Trust.
She is available when we need her and knows all the answers to our questions. Because she has been there with every step of the way in the handling our investment, we now know our nest egg is in capable hands with Horizon Trust.
Maria Ayala

From my initial meeting with Brandi Dean and concierge service from Dana Gross, Horizon Trust has offered flawless execution. I am grateful to the entire team and look forward to a long-term relationship.

Dana Gross has been very helpful and gracious throughout the transfer process.

I want to take a moment to express my heartfelt gratitude for the exceptional service I received from Dana. She truly went above and beyond in addressing my needs with remarkable attentiveness, professionalism, and expertise. Her deep knowledge of her role was evident in every interaction, and she played an instrumental part in helping me navigate a challenging situation, seamlessly coordinating between institutions to transition everything into Horizon Trust.

Dana’s dedication and ability to provide such outstanding service are a testament to why this institution is held in such high regard. Her unwavering commitment to customer happiness and satisfaction deserves the highest recognition. Honestly, there should be an award of excellence for people like her, she has more than earned it.

With representatives like Dana, it’s no surprise that Horizon Trust continues to thrive, placing the happiness and gratitude of its customers at the core of its success. Thank you, Dana, for everything you’ve done. Your efforts made all the difference !

There's customer service, and then there's CUSTOMER SERVICE!! You know the difference between the two by how your representative conducts themselves...professionally, concisely and with CARE! When they care about taking care of you, that's when you know you have a great person. Dana is a rockstar and made everything smooth and easy! She was even able to translate communication with another entity we had on the phone! ;) Can't beat that!!

Absolutely amazing experience. We had a problem with our other bank, transferring money over to Horizon, but they stuck with it and got everything done in a timely manner.

It was a great experience working with Mercie Davis. She was very polite and explaining everything very well. Making this decision more comfortable and easy.
I would recommend this to my friends who want to protect their investments.

Samantha was absolutely amazing. He was prompt, had wonderful customer service, and she was able to connect with my previous investor and get all required documents prepared for my transfer of funds.

Bree was very knowledgeable and friendly on the phone.

After poor impersonal experiences with other Trust Companies, Horizon is a breath of fresh air! They answer the phone, they are knowledgeable and responsive and walk you through every step. I greatly appreciated the help from Brandi and Samantha during my onboarding process and can gladly recommend Horizon to others!

I needed assistance with completing some forms and information on sending a wire transfer. Taddie walked me through all of the forms and assisted me with the wire transfer information. Thank you again Taddie for everything! You’re an exceptional customer service rep. and a great asset to your company.

I received the pleasure of communicating with Horizon Trust representative, Ms. Alicea Royal. Ms. Royal went beyond the call of duty to make me comfortable with the Solo K process and procedure. Ms. Royal was patient and professional at all times. She made certain that I was fully informed. Ms. Royal cares about the client and the client's success. I found Ms. Royal to be mature and wise. When the process concluded, I was encouraged, inspired and hopeful that the best is yet to come in every area of my life. Kudos! Continue in Excellence!

It’s been over 5-months and 75% of my funds still haven’t been transferred yet. Disclaimer: I had many, many brokerages to transfer over. Every timeline I’m given has been missed and my latest follow up has been ignored. Horizon already charged me their fees despite the fact that it’s almost been half a year and I still don’t have the majority of my funds in my account yet. I’m really not even confident my transfer is still being looked at at this point.

I had an excellent experience with Horizon Trust! From start to finish, their communication was top-notch. They kept me informed every step of the way and were always quick to respond to any questions or concerns. They truly stayed on top of everything, ensuring that my needs were met and everything was handled efficiently. What stood out most was how quickly they got things done without compromising on quality. Highly recommend them for anyone in need of trust services—professional, reliable, and incredibly efficient!

I needed information and assistance when I called and I was fortunate to have Paddie assist me. Her help and assistance was excellent.

Dana was patient, accommodating, knowledgable and if she was unaware she connected me to the resources to get what I needed. I felt she went above and beyond to provide a great experience with me.

I called in to get assistance with requesting a payout. Ben was able to patiently guide me through the deposit form, and choose the appropriate category. He waited while I pulled up the form online, and then helped me navigate. His customer service was exemplary! Great job Ben

I spoke to Taddie today about 2 forms I was having difficulty filling out. She walked me through line by line on both forms. Words can not express how PATIENT, knowledgeable and professional she was! During our phone conversation, while filling out one of the forms, we were cut off. Taddie called ME back immediately! What customer service representative does that???!!!! The world needs more people like Taddie! Thank you Taddie!

I've been working with Brandi and Samantha to open and fund my account at Horizon. I cannot say enough about them both. They are extremely responsive, professional, knowledgeable and patient, particularly dealing with my current custodian who is challenging to say the least. Next level customer service. I feel as if I were joining a family, not a financial institution. Thank you!