HostPresto! Avis 1 379

Great communication, fast and accurate.

I’ve been with hostpresto for over 10 years when they were freshsites and they are a brilliant company, reliable great prices too, as someone with limited website building knowledge the process of building a website is easy, plenty of faq’s and the staff are really responsive and helpful with dealing with queries, I highly recommend them

My initial contact with the guys at HostPresto has been great, the fact that you can contact a real person for support is extremely beneficial, particularly as this is all new for me. I received responses promptly and they were really helpful, a big thanks to the team, they are helping me navigate web design, albeit, very slowly on my side, it is a lot to take in. At least I know I can submit a support ticket with confidence.

If I could choose zero stars I would. HostPresto moved all our emails to a new server without our knowledge which resulted in the email system of our 8 regional offices crashing. Support was unbelievably slow, literally taking a day to get any kind of progress. I am writing this and it is day 4, our email system is partially up but every sent email has vanished and support can not seem to retrieve them. Furthermore various online forms we use have now also failed becuase our domain no longer links to a server ( or something). We are not techies, and rely upon help when we need it, HostPresto have been woofully inept at solving our issues, woofully slow in responding and for the life of me I cant understand why others have reviewed them positively, our entire company has ground to a halt and they are simply not fixing the problem that they themselves have caused.
We shall shortly be day 5 with the problem still unresolved.

So far my 'personal' assistant, Mike, has been amazing, responding to my queries extremely fast and everything he has done has worked first time.

Mike were a life saver!
I found out i had weird issue with my server suddenly alot of request resolve 503 suddenly, even on fresh cpanel account and fresh wordpress installation resolve 503, i couldnt find any reason for it, even reverting back to apache from litespeed didnt resolve it, and activating some plugins also resolve 503/rederict to homepage Mike jumped in quickly no question asked, and resolve it quickly.

Highly recommended !
Mike and Danny are always pleasure to work with in case of some issue occours they extremely knowlege on what they doing.
They are a treasure to keep!

again one of our customers website and all their emails have gone down. I know problems happen but the response times of support are just getting worse. We've been waiting nearly 3 hours for a first response now. We aren't able to ignore our customers for that long as they have our phone number. Hostpresto no longer have a number to contact so we are just left hanging.

Hostpresto you told us that the move to the new control panel would bring a massive improvement to your services - we have sadly not experienced this improvement yet - any ideas how long it will take?

Promptly replied to tickets and were very patient and helpful

I don't have the time or capabilities needed to get my emails working well and so am really grateful to be with a company who can help me without sending me a link to an FAQ I can't understand.

Like having your own IT support team (but better)

HostPresto offer excellent hosting packages and resolved my refund request quickly and with excellent customer service. If I need website hosting again in the future, I will return to HostPresto.

Always quick and courteous advice and support in clear, layman’s terms where necessary

I use HostPresto for website and email hosting for the majority of my clients, and I'd always recommend them to others. The products they offer are great, cost effective and their service/support is brilliant. I've always had answers to queries really quickly, and I have had all the support I've needed when there's been a technical issue, or when migrating a website etc. Thanks and would definitely recommend!

Im using the Node hosting package with HostPresto. Set up was quick and easy and ongoing support has been great with issues resolved quickly by the support team.

The team are always quick to help answer any questions and resolve any issues.
Always great service, thank you.

I've been with HostPresto for years, and one of the main reasons I appreciate most is the quality of the support -- responsive, personal and always helpful.

sleek, and seamless service, well done!

Prompt and efficient service

Staff are always extremely helpful and responsive with regard to support, even when the subject matter may seem puerile.

I have experienced very little downtime and have received excellent support when passwords etc may have been compromised

I really appreciated the very quick response to my query. As non-tech folks elements of website hosting etc can sometimes be confusing. It helps that you can get a quick response that puts your mind at ease!