Hotels by HotelRunner Team, The minimum night restriction is not being properly enforced in the booking flow. Even though a minimum stay (e.g., 3 nights) is set, guests are still able to sele... Voir plus
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À propos de l'entreprise
À propos de HotelRunner
Écrit par l'entreprise
HotelRunner is a global travel and hospitality technology platform building the digital and financial infrastructure of the travel industry. HotelRunner's all-in-one solutions across operations, sales, connectivity, and revenue management empower accommodation providers and travel agencies to grow with data-driven precision.
Connecting properties, travel agencies, and more, HotelRunner delivers seamless, tailored solutions that maximize revenue and unlock new growth opportunities. Expand into new markets, attract more guests, and boost bookings while enhancing the guest experience.
Interested? Discover how HotelRunner can transform your business and unlock its full potential.
Solutions for properties of any size
Écrit par l'entreprise
- Channel Manager
- Manage all your sales channels easily with the HotelRunner Channel Manager. Achieve seamless two-way connectivity, feeding all your channels simultaneously for maximum efficiency.
- Booking Engine
- Capture bookings and process payments directly through your website. Gain complete control over your guest experience from the very first interaction.
- PMS (Property Management System)
- Take control of your property with a powerful PMS designed to simplify your daily operations and increase revenue.
Coordonnées de contact
One Lyric Square London, W6 0NB, London, Royaume-Uni
- info@hotelrunner.com
- hotelrunner.com
Start your 14-day free trial! 🚀
4,2
Bien
144 avis
A répondu à 100 % de ses avis négatifs
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Very limited in its functionality in particular to check out page
Hotels by HotelRunner Team,
The minimum night restriction is not being properly enforced in the booking flow. Even though a minimum stay (e.g., 3 nights) is set, guests are still able to select dates with fewer nights.
This creates confusion during checkout and disrupts the booking process, potentially leading to lost reservations.
Please investigate this issue, as minimum stay rules should consistently restrict the selectable dates for customers. At the moment, the user experience is not aligned with the needs of hospitality businesses, and it’s affecting our ability to operate efficiently.
Then customers need to click on two more unnecessary buttons to confirm rate before they can get on to the check out page, select rate, confirm rate.. its all very repetitive and heavily affect the flow. it should be as straight forward as a one click and directs them to payment.
13 avril 2026
Avis spontané
Réponse : HotelRunner
Hello,
We’re sorry to hear about your experience. Please contact us at support@hotelrunner.com so we can help resolve this quickly.
Regards,
HotelRunner Team
Competitor Analysis
I purchased a paid service called “Competitor Analysis” from HotelRunner, expecting valuable insights to help us compete with market pricing. Unfortunately, after the purchase, I realized that the service contained no meaningful data or actionable information.
I contacted their team to request a refund, but the experience was extremely disappointing. I received unprofessional responses such as the responsible person being out of town or unavailable, and no proper follow-up was ever provided. The same representative who called me multiple times a day during the subscription renewal process completely stopped responding once I raised this issue.
This level of service is far from acceptable for a company operating in this space. I regret purchasing this service and would not recommend it based on my experience.
1 février 2026
Réponse : HotelRunner
Hi,
We're sorry for the delay! We'd love to help, so please send us a new email at support@hotelrunner.com, and we'll follow up on your case from there.
Regards,
HotelRunner Team
Thank you for all
24 mars 2026
Réponse : HotelRunner
Merhaba,
Olumlu geri bildiriminiz bizim için gerçekten çok değerli. Sizinle birlikte büyümekten mutluluk duyuyoruz.
Saygılarımızla,
HotelRunner Ekibi
Her şey için teşekkürler :)
24 mars 2026
Réponse : HotelRunner
Merhaba,
Güzel sözleriniz için teşekkür ederiz. Gelecekte de başarınıza destek olmaya devam etmek için buradayız.
Saygılarımızla,
HotelRunner Ekibi
Réponse : HotelRunner
Hello,
We appreciate you taking the time to share your feedback. It's great to hear that our platform is meeting your needs and providing value. We’re committed to your continued success.
Regards,
HotelRunner Team
Harika ötesi bir otomasyon
Otel için herşey en ince ayrıntısına kadar düşünülmüş harikan bir otomasyon...
21 mars 2026
Réponse : HotelRunner
Merhaba,
Değerli geri bildiriminiz için teşekkür ederiz. Platformumuzun size olumlu bir deneyim sunmasına ve iş süreçlerinize değer katmasına çok sevindik.
Saygılarımızla,
HotelRunner Ekibi
hotelrunner is friendly user channel manager
hotelrunner is friendly user channel manager.. property management system PMS helpful for small-mid-sized hostel and resort .
strong support online, helpful during occasional system bugs or error.
20 mars 2026
Réponse : HotelRunner
Hi there,
Thank you for this valuable feedback. We're glad to hear that you're having a positive experience with our solution. We look forward to continuing to support your business goals.
Regards,
HotelRunner Team
Nobody's listening our problems.
13 novembre 2025
Réponse : HotelRunner
Hi,
Sorry to hear you had difficulties. If you email us at support@hotelrunner.com, our team will be happy to assist you.
Regards,
HotelRunner Team
Service was polite,professional and timely.
It was polite, professional and timely assisstance.
19 mars 2026
Réponse : HotelRunner
Hi Salman Khan,
We truly value your positive feedback. We're dedicated to helping you achieve even more.
Regards,
HotelRunner Team
Have been in partnership for 8 years…
We have been in partnership for 8 years by now and we are happy to use hotelrunner services and tools. It help us a lot to manage our small hotel.
19 mars 2026
Réponse : HotelRunner
Hello Made Sudirga,
We appreciate you taking the time to share your feedback. It's great to hear that our platform is meeting your needs and providing value. We’re committed to your continued success.
Regards,
HotelRunner Team
Réponse : HotelRunner
Hi there,
Thank you for sharing your experience. We’re delighted to know you are satisfied with our service and that it's delivering the results you need. We're here to support you as you grow.
Regards,
HotelRunner Team
Réponse : HotelRunner
Hi there,
Thank you for this valuable feedback. We're glad to hear that you're having a positive experience with our solution. We look forward to continuing to support your business goals.
Regards,
HotelRunner Team
Good and fast customer support
Good and fast customer support, a wide variety of agencies, ease of use, and smooth tracking of processes.
27 janvier 2026
Avis spontané
Réponse : HotelRunner
Hello,
We appreciate you taking the time to share your feedback. It's great to hear that our platform is meeting your needs and providing value. We’re committed to your continued success.
Regards,
HotelRunner Team
As a new Hotel
As a new Hotel, from zero to finish line, HotelRunner crew became a hero. Thank them for their patience, understanding and helpful calls and e-mails
1 octobre 2025
Avis spontané
Réponse : HotelRunner
Hi,
We truly value your positive feedback. We're dedicated to helping you achieve even more.
Regards,
HotelRunner Team
A great solution for all
İnstead of using hundreds of different interfaces (expedia, booking, joly, agoda, ets, ...etc.) sending all your data over hotelrunners single interface saves time, prevent errors. A must for boutique hotels reception. Thank you hotelrunner.. Nilus Urla..
21 janvier 2026
Avis spontané
Réponse : HotelRunner
Hi there,
Thank you for sharing your experience. We’re delighted to know you are satisfied with our service and that it's delivering the results you need. We're here to support you as you grow.
Regards,
HotelRunner Team
HotelRunner is the best one about all…
HotelRunner is the best one about all services and solutions.Thank you for everything
21 janvier 2026
Avis spontané
Réponse : HotelRunner
Hi,
We truly value your positive feedback. We're dedicated to helping you achieve even more.
Regards,
HotelRunner Team
This is my 3rd PMS and was the easiest…
This is my 3rd PMS and was the easiest to implement. The customer service is great even though I'm in Central America and there is a large time difference.
20 janvier 2026
Avis spontané
Réponse : HotelRunner
Hi there,
Thank you for this valuable feedback. We're glad to hear that you're having a positive experience with our solution. We look forward to continuing to support your business goals.
Regards,
HotelRunner Team
Hotelrunner ile ilgili ne zaman destek…
Hotelrunner ile ilgili ne zaman destek rica etsek hızlı bir şekilde geri dönüş yapılıyor ve özellikle destek ekibi çok kibar ve yardımsever çalışanlardan oluşuyor. Herşey için çok teşekkür ederiz.
9 janvier 2026
Avis spontané
Réponse : HotelRunner
Merhaba,
Deneyiminizi paylaştığınız için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi çok sevindirdi. Birlikte çalıştığımız süre boyunca size en iyi desteği sunmaya devam edeceğiz.
Saygılarımızla,
HotelRunner Ekibi
merhaba,
merhaba,
hotelrunner ile çalışmaktan memnunuz.Sorularımıza destek ekip tarafından çözüm bulabiliyoruz.
19 décembre 2025
Avis spontané
Réponse : HotelRunner
Merhaba,
Değerli geri bildiriminiz için teşekkür ederiz. Platformumuzun size olumlu bir deneyim sunmasına ve iş süreçlerinize değer katmasına çok sevindik.
Saygılarımızla,
HotelRunner Ekibi
KULLANIMI KOLAY HIZLI GERİ DÖNÜŞ YAPAN…
KULLANIMI KOLAY HIZLI GERİ DÖNÜŞ YAPAN SORUN VE SIKINTILARDA EN IYI HIZMETI VEREN BIR SISTEM
1 octobre 2025
Avis spontané
Réponse : HotelRunner
Merhaba,
Deneyiminizi paylaştığınız için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi çok sevindirdi. Birlikte çalıştığımız süre boyunca size en iyi desteği sunmaya devam edeceğiz.
Saygılarımızla,
HotelRunner Ekibi
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