houseoftours.com Avis 212

Réponse de houseoftours.com

11 sept. 2025

Hi Umer!

We’d love the chance to turn this around for you. Japanese visas can sometimes be tricky, but we’re ready to take it on again, this time with no service charges from our side. Our goal is simple: get you that visa smoothly and let you enjoy the experience you’ve been planning for.

Reach out to us directly, and we’ll make sure you feel supported every step of the way.

Let’s get this win together.

Team houseoftours.com

Réponse de houseoftours.com

24 juin 2025

Hey Ammar! 😊

Better late than never, right? We’re really glad to hear that your most recent Schengen visa experience with us was smoother and even better than the last - now that’s the kind of progress we love!

Thank you for sticking with us and giving us another shot. December travels sound magical, and we’re already excited for your next adventure. Whenever you're ready to roll again, we’ll be here - passports prepped and high-fives ready! 🙌✈️

Cheers to more stamps in your passport.

- Team House of Tours

Réponse de houseoftours.com

23 juin 2025

Hi Shakil!

We hear you loud and clear, and we’re truly sorry for the frustrating experience you had. What you’ve described is not the standard we stand for at House of Tours.

No itinerary attached? That’s a serious miss, and we take full ownership of that. Our documentation process clearly failed you, and that’s unacceptable. We also apologize for the lack of post-submission support - your trust should not vanish with the payment.

We are already investigating your case internally and reviewing all similar applications to make sure this doesn’t happen to anyone else again. Someone from our senior operations team will reach out to you directly to take this forward and make things right. Even if it’s late, you deserve a proper resolution and clarity.

Thank you for sharing this and holding us accountable. It’s the kind of tough feedback that fuels real change.

Warm regards,
Zahid
Head of Customer Experience
House of Tours

Réponse de houseoftours.com

23 juin 2025

Hi Paul!

We’re genuinely sorry to read this, and more importantly - we totally get why you’re upset. Booking a holiday with close friends should be a celebration, not a stress test, and it’s clear we let you down after you trusted us with that moment.

While we’re glad you managed to escape the worst of the stress, the fact that any of it came from our side is on us. It’s disappointing that our support didn’t continue with the same energy after payment - that’s a serious miss in our process, and not how we want to be remembered.

We’ve already flagged your experience with our operations and customer experience heads, and we’d truly appreciate the chance to look into your case deeper - not for excuses, but to ensure this isn’t repeated for other friend groups who are trusting us.

If you’re open to it, we’d love to connect privately and understand what exactly went wrong so we can make the next family's journey flawless.

Réponse de houseoftours.com

Actualisé le 23 juin 2025

Hi DS!

We hear you and we’re not here to defend a poor experience. What you’ve described reflects serious issues in how we’ve handled your journey, and for that, we’re genuinely sorry.

The breakdown in communication and repeated process after payment shouldn’t have happened. That points to a failure in how our teams manage continuity, and that’s on us. Your feedback highlights exactly the kind of operational and customer service lapses we’ve been working hard to fix.

We're currently revamping our customer database systems and retraining our teams to ensure we don't just "sell well" but serve well, all the way through.

We’d be grateful for a chance to look deeper into your case, learn from what went wrong, and set things right if we can.

Thank you for the honest feedback and we truly value it, even when it’s tough to read.

Warm regards,
Zahid
Head of Customer Experience
House of Tours

Réponse de houseoftours.com

23 juin 2025

Hi Aboobacker!

We hear you - loud and clear. This was not the experience you signed up for, and reading through your message, we absolutely understand your frustration and disappointment.

Your feedback reflects multiple breakdowns: from the handling of urgent appointments, to coordination between centers, and even something as basic as document accuracy and that’s on us. For a process as sensitive and important as a US visa, there’s zero room for errors or confusion, and we clearly failed you here.

We're currently investigating where the gaps occurred internally and with our partners. This kind of feedback is helping us tighten SOPs around urgent appointments and bring stronger QA checks into our documentation process.

While we know your time and trust can’t be refunded, we’d still like the chance to connect directly, learn from this in detail, and explore how we might make it right - even now.

Thank you for calling this out. We’re not proud of what happened, but we’re serious about fixing it.

Regards,
Zahid
Head of Customer Experience
House of Tours

Réponse de houseoftours.com

23 juin 2025

Hi Grelda!

Now that’s what we love to hear - from scam-suspect to superfan in one trip flat! 😄

We totally get the initial hesitation (the internet can be a wild place), but we’re thrilled we could prove ourselves with a trip that ticked all the right boxes - flights, visa, hotels, and that cherry on top: your amazing guide who basically adopted you as family!

Thank you for placing your trust in us. We’ll make sure your kind words reach the entire team who helped make your Georgia adventure unforgettable - especially your tour guide (we agree, she’s an absolute gem 💎).

Next trip’s on the horizon, right?

Warm regards,
Zahid
Head of Customer Experience
House of Tours

Réponse de houseoftours.com

23 juin 2025

Hi Sheeba!

This one’s going straight to Mr. Prince Scaria’s wall of fame (if not already framed)! 🎖️

Thank you so much for taking the time to share your experience. We’re thrilled to hear that Prince’s support made your visa journey smoother and less stressful - he’s one of our quiet powerhouses and your words will mean the world to him.

We’re always striving for that 5-star finish, so if there’s anything more we could’ve done to make it a full score experience, do drop us a note. We’d love to learn and grow.

Till your next adventure,
Zahid
Head of Customer Experience
House of Tours

Réponse de houseoftours.com

23 juin 2025

Hi Osama!

First and foremost, we’re truly sorry to hear about your experience. This is not the level of service we aim to deliver, and if what you've described happened, then we completely understand your frustration.

We never take it lightly when a customer feels let down, especially over something as important as a visa appointment. An error in name entry is a serious issue, and it’s something that should have been double-checked and escalated immediately. Delays in such cases are not just inconvenient - they’re disruptive and emotionally exhausting.

As for the operational handling - you’re right to expect better. We hold our teams to high standards when it comes to communication, timelines, and accountability. Clearly, we missed the mark here, and we are investigating this internally to prevent it from happening again.

We’d really appreciate the chance to reconnect privately with your case details so we can look deeper and work on a proper resolution. Even if we can’t change the past, we can ensure your voice brings about corrective action and that matters to us.

Thank you for calling it out.

Warm regards,
Zahid
Head of Customer Experience
House of Tours

Réponse de houseoftours.com

23 juin 2025

Hi there!

We're truly sorry to hear about your experience and more importantly, how disappointed you and your family felt after trusting us with something as personal and significant as a UK visa application.

While we fully understand that the final decision rests with the consulate, our job is to prepare our clients with the strongest possible submission and if we didn’t help your family present their ties to the home country clearly, that’s a gap we have to take seriously.

We’re especially concerned by your comments about professionalism and the lack of proper guidance. That’s not acceptable, and we’re taking this up with the responsible team to audit how this case was handled - not just to understand what went wrong, but to prevent it from repeating for anyone else.

Regarding the refund, we know this adds salt to the wound. That policy should never come across as us “washing our hands” and if there was a genuine service failure, we want to revisit it with fairness in mind. Please reach out to us directly with your case details and we’re open to reevaluating how this was closed.

This isn’t the experience we stand for and your feedback, however painful, is something we value deeply as we work to rebuild trust and tighten our process.

Warm regards,
Zahid
Head of Customer Experience
House of Tours