Howden Avis 189

We have just had a fantastic experience with Howdens with the end result looking amazing with no stress throughout! Maggie at Ashford, Kent branch was fantastic in helping create our dream space, and really listening to what we wanted. When everything was delivered it was as specified and no issues at all. We changed a cupboard during fitting to be wider and Maggie sorted that for delivery ASAP which didn’t hold anything up at all. We’ve been left with a beautiful kitchen that was exactly what we wanted and couldn’t be happier. Our fitter was found through our builder and did a brilliant job specialising in fitting Howdens units. All in all would very much recommend!

***Howden’s Lincoln***Would say horrendous from start to finish...but we didn’t get to finish! Told multiple times that someone would be coming out to measure our work top, in order for it to be replaced. It took them two attempts to measure! We were told the price would be confirmed by lunchtime the following day and a date set for installation. Chased them up after not hearing from them for 4 days and after escalating to a manager was told that the process was very complex. Not sure how measuring a work top and arranging a date for it to be replaced is complex. Absolutely shocking. Will never spend any money with them again a

Excellent service and aftercare. My kitchen is amazing and the quality is great. Andrea could not have been more helpful at the design faze.

Paul (sales) at Ashford Kent branch, absolutely brilliant service from my first phone call to the latest to arrange delivery. This guy really knows his stuff and is a credit to Howdens, goes the extra mile to make sure that everything is explained clearly and is exactly what you want and need. Haven't installed the kitchen yet but if there are any problems I have no doubt he will help me out! Mike & Julie Sittingbourne

I ordered 3 internal doors. After collection and initial inspection, I noticed water stains on one of the doors but thought this would be painted over and no matter. After priming one side, I turned over and noticed the door was warped badly. I asked for a replacement and they refused. They said "we can't do anything with it if you've painted it" I wondered what they expected to do with a warped door? I thought they might actually want to investigate the problem but it was of no interest to them whatsoever. I respectfully advised them that I ordered a door and it was their obligation to supply a fully working one. They indicated that no, it was my responsibility to inspect it fully. Their customer service skills were poor and it is very unlikely that I will ever buy doors from here again (working or otherwise). Furthermore they, charged me for 4 when I ordered 3 and most revolting of all, I actually saw their warehouseman SPIT on the ground as he waited to greet customers.

I recently installed a new kitchen. The Carpenter I commissioned suggested I get a Howdens Kitchen and he referred me to the Twickenham branch where he had an account. The upfront service was exemplary - the plan, the expertise and the quality of the kitchen appeared to be good. However, once they were paid the rails started coming off the tracks. They never delivered when they said they would and this was inspite of me having to do a four hour round commute to be onsite. They just didn’t care. When the carpenter started the job, the shoddy customer service continued. I purchased all the appliances through them too and after a week the floor level heater started making a terrible noise. They initially said they would replace it but this then transpired to be a faulty item. I emailed back to ask them to collect the heater and let me have a 4metre plinth in order to repair the gaping hole and to deliver two other parts that were missing and faulty. A holding email was received citing delays due to holidays. Fair enough, but this isn’t the first time I have been subjected to stone walling from Howdens. The moral of the story, carpenters snd builders will recommend Howdens because they receive some sort of kick back, the quality of the kitchens are not outstanding and are very similar to Wickes or IKEA. They are not cheap, but to be fair I didn’t understand how they operated at the time so I probably could have negotiated harder. There is absolutely no customer service nor aftercare unless of course your builder or carpenter takes responsibility. Once bitten, twice shy. In the meantime I need to plod on to try and get the hole in the plinth sorted. Howdens Twickenham please step up!

Howdens Cattedown Plymouth. Picked my kitchen in November and changed the design three times but Jane was always patient with me ! I wanted very quite integral white goods as my kitchen is part of a larger dining / sunroom and due to COVID-19 it was difficult to see these items in situ. So I relied on the designer Jane to choose! She did very well. Pleased with all my white goods and kitchen is gorgeous. A couple of small items missing but one phone call and they were delivered quickly. Could not fault the service from start to finish. Would definitely recommend this depot. Thanks everyone at Cattedown....

I wasn't sure what I could afford with my budget. A friend told me to try Howdens... I had never bought from them before.
After one call, Ben Cook (sales consultant) arrived.
After a brief chat about what I would like and my budget, he gave me some ideas and as he promised, sent me some fab plans and a video of what my new kitchen could look like.
I was then contacted by one of the team to discuss cost. After a few days, I changed my mind a little with what I wanted. Ben replanned the kitchen with my new specifications and resent plans, this wasn't a problem at all for him. Any time I spoke to Howdens, they were helpful, polite and friendly.
The end result is a fantastic kitchen which I love and was in my budget. I would definitely use Howdens again. Thankyou

I had a excellent experience dealing with howdens and they were good value for money. I would recommend them for kitchens

Howdens acted very quickly and without question to replace a Curved door for one of my kitchen cabinets which had developed a fault (a split)
It has been a pleasure to deal with such a competent and fair-minded company.
Well done especially Gavin who kept me informed as to what was happening.
Thank you

I purchased a kitchen including all appliances a year ago (Dec 2019) from Lockhurst Lane Coventry and all the staff at were so helpful: James - Manager, Tom - Kitchen Designer etc. Recently I had a problem with the fridge freezer (Jan 2021). Again excellent customer service, it has been replaced without any quibble in a timely manner. My experience with Howdens has been excellent.

I found customer service a waste of time trying to get a warrentee for items purchased. The tradesman I used put items in his account but I paid for them. Now tradesmen wont give me receipts. I called howdens customer services Swansea to ask for assistance. I was hung up on so I called again then was accused of being aggressive ( I wasn't I just asked to speak to the manager as I was getting no where with receptionist) .. I've kitchen yet to be installed plus a new bathroom but as I've no way of getting a warrentee from Howdens I shan't use tradesmen who order from them. Fortunutally I paid by card so I'm hoping this will suffice if I have problems with their product in the future. But I must say customer services Swansea is bad. I also emailed but it's been ignored

From day one, Holly, our designer, got exactly what I was after. All the way through this project, Holly and the team have provided us with first class service. Helpful advice and some nice suggestions along the journey. If I ever need another kitchen, Howden's will be the place for me! We now have the kitchen that we wanted, and with very little compromise. Keep up the good work guys!!!

The most helpfull people I've come across in years prices are very good
Service all round impeccable
Nice to see this service still exists

Absolutely brilliant company to deal with! I ordered my new kitchen yesterday.
Lee Warwick, Blackpool store designed my new kitchen. He is exceptionally polite and really helpful. Lee is really knowledgeable and efficient and above all very patient.
Lee showed me several designs on a large screen before I finally made a decision.
Excellent quality products and very reasonable prices!
Thank you so much Lee for all your help and advice , excellent customer service skills and an assett to the company! ☺

Looking for a kitchen can be very stressful when no listens to you, so when i went to Howdens and was dealt with by Kaylie, a very approachble young lady, it was not only stress free, but she came out with some construtive ideas and listened to all my needs, you could say that she got in my head and saw the vision of what i wanted and produed this on the design, very knowledgable and knows her products, no question was unanswered. So far so good cant wait for the delivery of my new kitchen.

The team at Howdens Accrington are brilliant, From the staff in the warehouse to the staff in the shop. Always happy to help as much as possible. Great set of people. 👍👍👍👍👍

Many thanks to Ashley from Howdens Ardrossan.
Her knowledge of the products was first class.
Due to many changes she happily provided us with various options to consider for our new Kitchen. Super helpful creative and professional. Would have no hesitation in recommending her.

Dreadful experience from Howdens at the Salford branch again. Ordered a kitchen worth £5000, was delivered with several missing parts. Had to make at least 10 trips to Howdens to get the missing parts - lots of back and forth, including driving to other depots which only costs more fuel, and lost a day of productivity, and costed extra to pay the fitter. They were quick to take the order and process it but their after-sales service is shocking - it's clear there's no care for the customer, or providing good customer service, especially if you're spending over 5k. They said they would get back to me and see if they can compensate me, never heard anything from them. NEVER AGAIN!

Must convey our thanks to Howden Beckenham to Joe and his team for our recent kitchen installation. Special thanks to Sahar (designer) and Joe (the other Joe) who provided us with great customer service during the installation always being helpful when we needed something. Well done guys, John & Audrey.