Howden Avis 

Very efficient and easy to deal with, everything that I was promised was carried through, excellent service.

I found Sophie to be really helpful and combined with the online Portal enabled me to make a quick decision on my topic.

After a frustrating afternoon chasing up my pension with different people in various departments and companies I thought I was getting nowhere apart from hypertension rocketing skywards.
Enter Holly from Barnett Waddington. She quickly assumed her position at stage centre and immediately put me at ease. Where others found problems and then proceeded to wrap them in negativity to compound matters she quickly found solutions. Her calm and reassuring manner soon had my worries consigned to the trash, and me going from stressed and ready to say sod the pension, I really can’t be arsed to me thinking how easy was that when you have a caring, considerate, understanding and very professional lady at the other end of the phone instead of someone going through the motions with a couldn’t care less attitude. From my experience this afternoon Holly should be stood in a lecture room teaching and showing others how to deal with clients properly and with a manner that sends people’s worries running for the hills.
Her supervisor should also be commended for her people skills, she’s obviously cut from the same cloth as Holly.
Two professional ladies back to back after previously dealing with eejit after eejit that did nothing but wind me up and getting me closer and closer to the effing and jeffing stage (who’s Jeff 🤔) with every syllable.
Thank you Supervisor / Manager (sorry, couldn’t remember your name) but a very very big thank you to Holly for saving my sanity and helping me to get where I needed to be.
What more can I say?
Life would be so much easier if there were more Holly’s around.
I hope the people sitting in their offices on the nicely upholstered chairs realise what a gem they’ve got with this one.

BW have just been very helpful with an unreasonable challenge form HMRC over pension contributions and lifetime allowance. Although the matter was not of BW making they liaised with HMRC and made the necessary adjust payment form my SIPP

Professional, prompt service and helpful notices throughout my experiences with this Company.

Prompt and courteous in handling my request.

Really helpful and friendly service, that is also professional.

Dealing with this company is painful.
The level of professionalism is none existent.
Even the CEO doesn't cooperate, it would seem that even he doesn't know how to reply to emails!
It takes over a week to receive a reply to an email from the other team members.
If you are considering using this company DON'T.
I'm sure there are company's that are more professional, and know what they are doing.
Just look at all the poor reviews there are.
The answer is employ more people. More people equals better customer service.
The only competition between company's today is who can make the most profit. Refocus from making a profit to providing the services to your customers and the profits will follow.

Just been held for 90 minutes waiting to speak to someone - plus another 30 minutes earlier today. No success in getting through. Both calls from overseas so a significant cost to me. Recent call got cut. Earlier call, I decided to try later. No responses to several emails over the last week either. Appalling customer service!

Dreadful service. Tried multiple times to contact them via their contact form with issues accessing pension details online and no one ever responds. If I had any choice in the matter I wish my companies pension scheme was administered by someone else.
UPDATE: Eventually the team got in touch and did an excellent job in investigating and then fixing the issue, so my faith is now restored in the company.

Request carried out efficiently and promptly. Thank you

Would give zero stars if I could. Appalling service, charged exorbitant fees for anything and everything. Stay as far away as possible!

One star as you do get the right response - eventually. I advise change of address - they send me a bank mandate form, I informed them of a change of name and they responded to my old name to my old address. I asked for an expression of wish form and I get another bank mandate.
I 5 year old child would serve me better than this office. Letters from them do not contain a named person so so one held to account. Team A or Team B do not write letters - people do.
This is problem with todays 'call centre' mentality - employ the worst and let them lose and if they make a mistake no one give a flying fig as no one is responsible for their actions.
Date is today but problems go back months.
I hate having to deal with this company - and their stock answer is to respond in xx days - just employ a few competent adult people and we would be better served in good time - not wait standard 10 days for a simple action.
Barclays pension.

I had been a SSAS client of BW for some years but it was now time to move on and transfer my funds into a SIPP elsewhere. My fellow scheme members (it was a small scheme with just 3 of us) felt the same resulting in the actual closure of the original SSAS.
The handling of this procedure was appalling with numerous unnecessary delays resulting in a substantial personal loss to me while my funds were uninvested awaiting action by BW.
Service whilst being in the SSAS was not without issues but was adequate. The closing of the scheme was an absolute saga.
I regret having to give this company even the one star. There must be better service elsewhere.

Been trying to sort out a pension for a deceased relative that was with this company been almost 5 months dealing with them and they have been an absolute nightmare to communicate with, slow or no replies, no updates, weeks to reply to simple email requests. They have made this process multiple times harder than it needed to be and I've got to the stage I don't even bother contacting them anymore not sure if it'll ever get sorted out! Reading some of the reviews it seems this is the way they treat a lot of customers.

I am writing this out of TOTAL FRUSTRATION with dealing with this company, after reading the reviews on here I feel the need to write something… I retired officially two and a half years ago but because I have been going through a divorce for the past 13 years which caused me to have a stroke leaving half blind and paralysed, my dealings with this company have been dreadful, excuse after excuse and doing absolutely anything not to resolve this despite having a court order saying how much I will be getting… I am firmly of the belief that they are hoping the stress will kill me so they don’t have to pay me anything.

I have been waiting over four weeks for a simple estimate, and I am now being informed that it is still being processed. It is difficult to understand how a business can operate with such lengthy turnaround times—especially when the information requested is critical for making important, potentially life-changing decisions. This experience has been deeply frustrating and has caused significant delays on my end.

Requested what started out as what was thought to be a relatively straight forward pension transfer - not a chance.

Not a difficult one - stand alone AVC to be transfered from a past pension to my current employment scheme.

Started Jan 3rd - still not done. Persistent incompetence on behalf of Barnett Waddington. Ongoing delays, wrong transfer forms sent out.

Not my choice to use these people, completely useless for the want of words.

63% 1 star - i can understand why. To think they are the administrators for a further pension I hold does not fill me with the greatest of confidence.

Update as of August 16th, still no major progress, Barnett Waddingham continue to drag their heels, like pulling teeth.

5 weeks since re-submitting the correct transfer forms due to their ill advice. Why it takes them 3 weeks to review their original mistake god only knows.

Have filed a complaint and not convinced it will make any difference as they continue to be both very slow and utterly incompetent.

The pension scheme that these funds are to be transfered to has grown significantly, no doubt I'll never get this money back from this shower. So angry !!

Firstly the chap I spoke to seemed kind and helpful. However, I have been left totally frustrated by the whole pension procedure from BW. When I agreed to take the lump sum of my total pension which wasn't much, under 30K, I was informed about how much the amount would be. I was then informed it would take over 8wks to set this up. In the interim, and after being told day after day the final amount would be in my account, I have been informed that the final figure has dropped by over 5%. Now they tell me I have to go back on and agree to new amount, but alas the site won't let me on. Find it sooooo difficult to comprehend how a pension pot can drop over 5% in 8wks, considering the buoyancy of the stock market etc. Just to reiterate, the person I spoke to was pleasant and cordial, but the whole experience, all things considered, and the tardiness of they're payment, has left me frustrated and hugely disappointed!! If I could give a zero rating I would.