hoyoverse.com Avis 

Hoyoverse customer service is the absolute worst group of people I have ever had the displeasure of dealing with. If you have the slightest issue that falls outside of their prerecorded script then they will absolutely refuse to help you in any way (even if you give them a possible solution).

HI3s are a bland boy like Kirito n a glasses boy who is all hoyo male employees' ideal man, GI3 is a blond kid who look opposite of SS kid Goku, HSR n ZZZ are gay-haired boys thinking they're UI Goku. Stop whining "just use AI to make MLs who look like us!"

For more than a month, I haven’t been able to log into my Genshin account from any other device due to a “security risk” message.
I never receive verification codes, so I’m stuck — unable to play on PC, add a phone number, or manage my account.

Support keeps sending the same useless copy-paste responses, no matter how clearly I explain the problem.
I’ve asked several times for a real agent or supervisor to check my case — I’ve been completely ignored.

I’m the account owner. My UID is 748958121.
I honestly expected better from HoYoverse after investing so much time in this game.

Incompetent company, unable to allow me to change my mail address, even though I have access to my old address, the given phone number and all linked accounts. They suspect suspicious behaviour.

All attempts fixing these issues with the support have been declined. Purchase receipts and other info are inaccurate information to Hoyoverse. Don't invest a single dollar in this crap! Run.

The story of Honkai Star Rail is not only a bunch of shallow drivel that pretends to be deep, but also flat out immoral and offensive in many cases. F ableism, f transphobia, f torture chambers and f executions. This stuff is all in there in a non-villifying manner - if you as a player see it you know what it is, if you're the dev you know you put it in there, and if you're okay with it then you're a terrible person that needs to be cured of your way of thinking! The company that makes this is downright evil and should be boycotted or avoided at all costs!

Strangely, with so much proof of account ownership, they even limit the movement of reporters who want to return accounts that have been played for a long time

the hoyo games are fun however, they don't listen to criticisms and misrepresent many different cultures. they did this with sumeru, which is based off of the middle east and india and made all their characters pale with the slightly darker ones being dehya, candace, cyno, and a few NPC's. they are doing this yet again with Natlan, which is supposed to be based off of pre-columbian latin america and west africa. they've mispelled the names of many characters such as "ororon" which is supposed to be olorun, the yoruban deity of creation and "mavuika" which is supposed to be mahuika, the maori goddess of fire. they've white-washed all of their characters yet again and many people, including Chinese players, genshin content creators, and various voice actors that have worked in hoyoverse games have spoken out about this issue. this problem also persists in their other games such as honkai star rail. the planet peacony is supposed to be based off the Jazz era in 1920's america, which was influenced by the harlem renaissanced which was a movement of art, music, and literature started and influenced by african americans yet there are no darkskined or brown skinned characters except for the NPCs.

They simply don't listen to their customers. The company is extremely racist as well, which in the year of 2024 is kinda not it. How can someone make games, take the aesthetic parts of poc cultures and not give the poc representation at all unless it's in enemies we need to kill?? Games from way before than 2020 have more diverse cast than whatever white and beige and grey both hsr and genshin impact have going on. It's been years of feedback and the company doesn't care. Not just about that, to implement any changes we asked from the beginning took them 4 years when I saw smaller companies and indie devs doing so way faster. The storyline in games are amazing, the problematic vas and lack of diversity not so much. They could do way better than this.

In regards to the recent NATLAN TEASER, it has been brought to attention that many problems has been spiking within the character designs and title. First, a character that goes by a non existent name called “ORORON”, is meant to be corrected as “OLORUN” in the followed reference of the YORUBA DIETY . It’s also included that his representation has been very limited and disrespectful in terms of culture and study. Second, all showcases characters in the NATLAN TEASER do not follow their supposed reference figures, cultures in shape, color (including skin) and form. These characters contain; ORORON, MUALANI, KINICH, IANSAN AND THE OTHER CAST MEMBERS.

Starting with the positive, I like Hoyo games like Genshin Impact. Realistic environment, animations. effects, etc. I started playing actively when Ayaka got a rerun in 2022.

Okay, so, why am I giving this a 3-star? NPCs or playable characters, including the MC, sometimes talk like Gen-Zs in the most recent games Honkai: Star Rail and Zenless Zone Zero. Some dialogues and options include the short version of suspicious, which I'd rather not see for the rest of my life because it's not cool or funny anymore.

I know I'm complaining over something so small, but it doesn't matter anymore. No offense, but I would appreciate it if Hoyo stopped adding dialogues and options that look like it's made by a middle schooler. But, if they don't want to stop, then it's fine, but I'll still hate the company for that either way. You do you I guess.

Updated as of Jan 8, 2025:
Okay, it'll be a lot easier to understand if I add a whole list of brainrot words I rather not see in games. This is 2025, people should start understanding that these words aren't cool or funny anymore.

-Blacklist-
>Diddy
>Skibidi
>Rizz
>Gyatt
>Gooning
>Sigma (if used as a slang)
>Alpha (if used as a slang)
>Fanum Tax
>Griddy
>S*s
>Fortnite
>Amogus

Update:
These new-gens are still using brainrot slangs in the limited-time racoon event. It's pretty clear that they don't care about my feedback, so down to 1-star.

Their games are great, with cool characters great story and fun gameplay. The way they earn money, is with a very predatory gacha system, however the games can still be enjoyed without paying money, if you have enough self control. All in all a good game developer with some questionable decisions sometimes

Don't even bother giving them a chance.
I have never had ANY affiliations with this company or the game, and somehow they are sending news and offers to me, they automatically end up in spam filter.
I guess they snatched my email somewhere on the internet.... BBOOOOH!

They scam their customers and use psychological abuse to get people hooked on their games, the games are also filled with ableist "jokes" and even a transphobe. Stay away from this company if you value your health!

Horrible company. I tried to recover my account but randomly was no longer attatched to my email. I sent in proof of my purchases/bank statements and provided account information including the FB that was attatched to it and they only could say "Sorry, not going to do anything for you" and stopped communication. STAY VERY FAR AWAY FROM THIS COMPANY!! Do not spend a dime or your time with them. They do not care about assisting you if you ever have a problem. COMCAST is a better customer service experience than they are.

For a company making as much as they are their CS is worthless if it even exists at all. I have been trying to sign in on other devices since I started playing and I have NEVER been able to due to their "security". The game is fun but BEWARE! IF YOU HAVE PROBLEMS YOU ARE SCREWED!!!!!!!!!!!

just another greedy Chinese company, fully automatic and useless support, if your account is hacked there is a high chance that you will never be able to recover, even if you spend 10k, they just don't care.

worst cs ive ever encountered till yet, cant receive my hacked or whatever account back and even after giving them evidences of ownership they always reject me. worst cs ever , especially since ive payed in their game.

So I accidentally made a account with the same EMAIL TWICE, once via creating an email/password combo and then I logged into another service via google account, and for some reason if you do this without prior linking the email/password to google OAuth, it doesn't warn you and just makes a separate account then when I said i had accidentally done this support are like yeah we cant do anything, even though they have Game Profile IDs and Account IDs as such they do have the ability to do this, as the game ID is linked to an Account ID, which means on their backed it would be easy to implement a system to allow this.

I don't see why they are like this, I have had this same issue with other game distribution companies and they just said which is main which is the one you want rid of this was with differing email addresses

All in all, great company and wonderful games (specifically Genshin Impact). Their customer service is friendly and helpful, and the game quality is gorgeous with an interesting story and characters. Their wishing system and character building does take a lot of grinding (that can be skipped by paying, which I don't usually do), but playing for free is absolutely viable and the grinding isn't too bad (except for artifacts).

I will say that their game (Genshin Impact) does take up a ton of hard drive space as a heads up. I was not able to download it onto my laptop because of the sheer size of the game, but I play it on the Playstation and it works great there.