Home Repair Network Limited Avis 344

I am deeply disappointed with the "specialist" service provided by HRNL. They sent a surveyor, Lee McKane, who conducted a so-called "investigation" that can only be described as a sham designed to reject a legitimate claim.
Despite having high-definition close-up photos showing clear mechanical wind-lift on my roof (where the lead flashing was ripped upwards by a storm), HRNL issued a report based on incredibly blurry, low-resolution drone images (see attached). It is physically impossible to assess the condition of roof fixings from such poor-quality evidence.
Furthermore, the report is riddled with logical fallacies:
• Selective Vision: They ignored the fact that the left side of the roof is perfectly intact while the right side is warped—a classic sign of directional storm damage.
• Contradicting Experts: Their conclusion directly contradicts a prior professional report from HomeServe (CAS-1872387), which validated the structural failure.
HRNL is clearly more interested in helping insurers avoid payouts through "wear and tear" excuses than in conducting a fair, technical assessment. If you are assigned this company by your insurer, be warned: they do not follow FOS principles and will use the lowest quality evidence to deny your claim. Avoid at all costs.

No doubt most, if not all, the good reviews on here are fake go check on GOOGLEREVIEWS and you’ll see how disgusting this company truly is. Just turned down my parents (in their 70s) valid insurance claim, heavy rains caused leak that has cracked and left a bulging ceiling in one bedroom, the guy that came out was nice and well trained shame he works for such SCUMBAGS. He went through what was covered and would be gotten by my parents then a few days later called my dad apologising profusely about how they’ve turned down the claim and he doesn’t understand why when it’s covered, that he fought for the claim to be paid but they still denied it. Con artists like this are the reason why insurance companies get away with their terrible behaviour and most probably get a bonus every time they deny.

I recently made a claim on my bathroom insurance and was really impressed with the service. Nathan was very helpful, professional, and made the whole process quick and stress-free. Everything was handled by the team efficiently and I was kept updated throughout. Highly recommend!

Very fair and efficient. In sorting our claim from storm damage

We recently had work carried out in our living room.

There were quite a few communication issues with the insurance company at the start, which made the process more stressful than it needed to be. However, once Tom stepped in to help, everything was handled smoothly and efficiently. He really took the time to sort things out with the contractors and kept us informed throughout, which made a huge difference.
A big thank you to Tom for helping get everything resolved — his support turned the whole experience around.

Damage in two places caused by tiles being blown off the roof and crashing through the extension roof below.
Caroline was very pleasant,sympathetic and efficient in organizing someone to inspect the damage and arrange for the Tilers who did the repairs so that the whole process was completed within a week.

I found home repair network limited professional in the way they conducted themselves. They kept me informed of progress with the repair of snow damage to my house gutters and appointed very good repair workers to do the job.

Having experienced storm damage to a set of virtually brand new bi fold doors, our claim was picked up and processed seamlessly. Once the quote was submitted, it was approved almost by return. Very grateful, thank you

Once I was passed over to HRNL my claim was processed really quickly and efficiently. The colleague who handled our claim, Gemma was really helpful, kept us updated and made sure we were happy with evrything. The builders who did the job worked quickly and the work was of good quality.
Would recommend this company.

Friendly, efficient and knowledgeable team that dealt with and resolved my claim promptly. Thank you.

Straightforward process, easy to deal with/contact and helpful. Made the process simple.

Once home repair network took on my insurance claim repair the whole process was slick and efficient from the communication from my claim handler who kept me informed on every stage of the work from the repair assessor and the local scaffolders/roofer contractors who carried out all the work in a day and scaffolding erected and removed in the same day. It was faultless the whole process and very slick. Thank you from a very happy customer.

iv been insured since 1998 and this is the first ever claim iv had ,...Sally and Diane from Home Repair couldnt have helped me more ,both are lovely caring ladies ,...through water damage i had to have a new floor and 3 kitchen units and worktop replaced ,Aaron and Ben did a fantastic job ,i cannot thank their team more ,they all went over and above to help ....thankyou

They dealt with insurance claim for Aviva to replace shopfront and roller shutter. Andy Reay was helpful and dealt with matters very quickly and efficiency

The repair was carried out to highest spec very happy.

The staff were excellent and gave me a schedule of who was coming each day and the work they would carry out repairing the kitchen ceiling and decorating the kitchen. The work was completed on time to my satisfaction .
Gemma and Joanna were very helpful’ and answered any queries promptly.

John was very professional yet friendly and acted promptly in every aspect of my claim, giving clear information as to what procedures were and how the claim would progress making sure all monies were paid promptly on receipt of quotes and invoices.

Quick action from them, efficient service and kept their eye on the ball all the time. Work proceeded quickly and effectively. Gemma was excellent and kept us updated all the time.

Team quickly responded, they offered support and other options. Team allowed me to complete the job on emergency with different contractors which help me to fixed the issue very quickly and timely manner.

Very helpful guys, understood the severity of the situation. Never judged.
Extremely grateful and happy

Amazing service from this company.
My dealings with John Arundale was very professional and trouble free.
Highly recommended.