The booking process was seamless. Everything checked out fine, and the technician gave me some really helpful tips on how to extend the life of my filters. Fast, friendly, a great service. I’ll defini... Voir plus
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Lisez les avis des autres
Dexter was very thorough in servicing our Ventaxia system. He patiently explained everything to us - and cleaned up after himself! And very pleasant to deal with. The company didn’t supply him with... Voir plus
Technician came with wrong filters ( not his fault) but I had spare set which were used and promised to replace but these haven’t yet arrived 2 weeks later. However he was very thorough and reset boos... Voir plus
L'entreprise a répondu
Chris was our HRV specialist who was very good. Friendly, accommodating and thorough - both in maintenance and explanation. He brought all the right kit, came prepared, inspected every air vent (both... Voir plus
À propos de l'entreprise
- Entrepreneur spécialisé dans les systèmes de CVC
- Fournisseur de systèmes de climatisation
- Service de réparation de systèmes de climatisation
- Service de nettoyage de conduits de ventilation
- Fournisseur de filtres à air
- Fabricant d'équipements de ventilation
Écrit par l'entreprise
Specialist Ventilation and Air Conditioning Installation, Servicing and Maintenance contractors for your home and office. Experts in all systems including extractor fans, central extract (MEV), heat recovery (MVHR), in room or central air conditioning units - experienced with all makes and models and service partners for market leading manufacturers. Comprehensive service packages and prices available.
Coordonnées de contact
13 Market Road, , TW9 4LZ, Richmond Upon Thames, Royaume-Uni
- 0330 223 4180
- enquiries@hrv-group.com
- hrv-group.com
4,6
Excellent
630 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service and very…
Excellent service and very accommodating with rescheduling a cancelled appointment. Very efficient with the work carried out.
Would highly recommend.
26 juillet 2024
Réponse de HRV Group UK
Hi Michael,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Knowledgeable and helpful engineer!
The engineer, Daniel, was helpful and respectful in explaining what he was checking and what it meant. He helped me understand what some of the settings meant and reassured me that it was in great working order. Thank you!
26 juillet 2024
Réponse de HRV Group UK
Dear Diana,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Chris is the best
Chris was fantastic! His customer service was outstanding. He explained me very well how to properly use the MVHR and taught me a lot about the system. He cleaned up everything after cleaning the filter. I’ll definitely recommend him. Thank you so much Chris!
25 juillet 2024
Avis spontané
Réponse de HRV Group UK
Hi Marina,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Really thorough service.
Really thorough service.
The servicing was really thorough with air flow tested and vents cleaned, as well as replacement of the filters.
The engineer was friendly and relaxed.
22 juillet 2024
Réponse de HRV Group UK
Hi Jude,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Customer Service Team
Contact: 033 0223 4180 (option 1)
HRV-Group
Very poor service
Had a service from them last year and having used a different company this year have been made aware that the unit was not cleaned or serviced at all as i'd been told (and had paid for!). Feels like i've been scammed! on top of that i contacted them in August 2023 to discuss adding to my MVHR unit and by November still had no reply to them despite chasing multiple times. Really poor customer service and servicing of the MVHR in general.
8 août 2023
Avis spontané
Réponse de HRV Group UK
Hi Alanna,
Thank you for your review and providing us the opportunity to respond to this publicly.
We have looked through the service history for your property and can see we have serviced your apartments ventilation system in 2021, 2022, and 2023. Each time the system was given a full and comprehensive service as stated on our website. The unit internals and fans were cleaned and sanitized, the motors checked, filters were replaced, diffusers cleaned, airflow tests conducted and unit rebalanced when necessary. We have also sent you an email with pictures that were taken at the end of the last service showing the clean unit with new filters plus your system service report. At no time were any issues raised to our engineers regarding the quality of the service you previously received.
We are the market leaders in servicing and maintaining ventilation systems across the whole of greater London for more than a decade and take pride in the services we provide.
If you would like to discuss this further, please call me. We are happy to clarify any questions and queries you may have.
Kind regards.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Very efficient and professional.
19 juillet 2024
Réponse de HRV Group UK
Hi Arena,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Patrick
Service Desk Manager
Contact: 033 0223 4180 (option 1)
HRV-Group
My Experience
Step 1 - Assessment
Efficient work and recommandation
Step 2 - Quote
Very complex and lengthy process from quote acceptance to booking the work, reach consumer service via email or phone has been a challenge. Thanks to Tom Bailey that once being in touch sort out everything extremely efficiently and with professionalism.
Step 3 - Repair
Great work from Larry Malyon, pro, fast efficient & great consumers interaction skills.
Thanks everyone
16 juillet 2024
Réponse de HRV Group UK
Dear Eric,
Thank you for taking the time to provide your feedback. We sincerely apologize for less than positive experience you had with our service. Your satisfaction is our top priority, and we are committed to enhance quote and payment system.
We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
PIV ventilation system
I needed a PIV ventilation system changed, HRV carried out the work, they were prompt, helpful and did the job very well, answering all my questions and explaining what had been done. The unit is now working correctly
17 juillet 2024
Réponse de HRV Group UK
Dear Filip,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Warm regards,
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Have used this company for a few years…
Have used this company for a few years to service my existing unit. The unit needed replacing so used HRV Group to do this, the engineer installed the new unit fairly quick and for a decent price, happy with the service HRV Group provide and will use them in the future to service the new unit.
16 juillet 2024
Réponse de HRV Group UK
Hi Peter,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Suri London Properties Ltd - HRV - Block Management
The HRV annual service at our 5 properties conducted by Jack Harding . We have found Jack to be professional in designation . Always giving clarification on issues arising and action required . Trust has strengthened with Jack over the years .
19 juin 2024
Avis spontané
Réponse de HRV Group UK
Hi Suri,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Timely and efficient
Timely and efficient. The engineer was prompt, kind and respective
8 juillet 2024
Réponse de HRV Group UK
Dear Lily,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Warm regards,
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Professional and punctual
Professional and punctual. Jack kept me informed about the installation and made minimal mess. Very satisfied.
17 juillet 2024
Avis spontané
Réponse de HRV Group UK
Hi Janet,
Thank you for sharing your fantastic review! We’re delighted to hear that you had such a great experience with our service. Our team works hard to provide the best possible service, and your feedback is a testament to their dedication.
We’re grateful for your support and for taking the time to leave such a positive review. If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Thanks to Jack for an excellent…
Thanks to Jack for an excellent service, my system is so much quieter and the work was done efficiently and cleanly. HRV confirmed the date and time promptly when I did the online request. On the day of the appointment they informed me due to illness could the visit be moved back an hour, I was grateful it did not have to be cancelled and Jack actually arrived early. Very impressed.
16 juillet 2024
Avis spontané
Réponse de HRV Group UK
Hi Josephine,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Excellent customer service and care…
Excellent customer service and care from this company from the engineers who attend, to the customer service team, who answer any queries.
5 juillet 2024
Réponse de HRV Group UK
Dear Paul,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Warm regards,
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Actual service was excellent
Actual service was excellent. What was not so good is that the appointment was 1h 30 minutes late due to the fact that your colleagues were supplied an electric van and put up in a village with no electricity charging points! as a result they had to find a charging in the morning and then charge the van!! please sort out your logistics more carefully the next time!!!
4 juillet 2024
Réponse de HRV Group UK
Dear Robert,
Thank you for your feedback and for acknowledging our service. We sincerely apologize for our engineers being late for your appointment. We understand how valuable your time is, and we are taking steps to ensure this does not happen again.
We appreciate your understanding and look forward to providing you with timely and exceptional service in the future.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Excellent service
Excellent communication from start to finish. Very professional service.
10 juillet 2024
Réponse de HRV Group UK
Hi Anon,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Polite efficient service engineer who…
Polite efficient service engineer who explained what he had done and advised re filters.
1 juillet 2024
Réponse de HRV Group UK
Dear Katherine,
Thank you for sharing your terrific review! We’re delighted to hear that you had a great experience with us. Your feedback is incredibly valuable and inspires us to maintain the high standards we strive for.
We appreciate you taking the time to leave a review. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you once again for your kind words and support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
The work was done efficiently and the…
The work was done efficiently and the engineer was professional. The only criticism we have is that we had prepaid as part of a residential block but I did not get the phone calls to arrange the appointment. I wasn’t left a message although they said they had and they didn’t try to contact me by email to arrange the visit. Luckily I realised we had been missed and phoned and they fitted me in promptly. They do need to consider trying to contact clients by email if they can’t reach them by phone or vice versa especially when it was prepaid. Otherwise no complaints.
4 juillet 2024
Réponse de HRV Group UK
Dear Kate,
Thank you for your feedback and for recognizing our efficient service. We apologize for any confusion caused by the lack of communication. Please note that we did send two emails in addition to trying to reach you by phone, but they may have ended up in your junk folder.
To ensure clear communication, we always send an email whenever we contact a client. We appreciate your understanding and are committed to improving our communication efforts.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
The service was extremely good once…
The service was extremely good once they arrived. The engineers were very helpful and did a satisfactory job however they did turn up 2 hours late. All in all job well done. Please come on time!
1 juillet 2024
Réponse de HRV Group UK
Dear Ann,
Thank you for your feedback and for acknowledging our service. We sincerely apologize for our engineers being 2 hours late for your appointment. We understand how valuable your time is, and we are taking steps to ensure this does not happen again.
We appreciate your understanding and look forward to providing you with timely and exceptional service in the future.
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
Great end-to-end service!
Very happy with the recent service I received from HRV Group - Tom in the office and Uel, the technician who attended my property, were both extremely professional, friendly and efficient in sorting out the issue I faced with my MVHR unit - thank you!
9 juillet 2024
Avis spontané
Réponse de HRV Group UK
Hi,
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our service. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
We truly appreciate you taking the time to share your feedback on Trustpilot. If there’s anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Kind regards.
Customer Service Team
T: 033 0223 4180 W: www.hrv-group.com
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