Htg Uk Avis 

Transport not turned up, several times for several individuals here needing to get to really important appointments, they dont call us to cancel they just dont show up. This is not patient care at all.

Had transport booked for a Dexa scan at 10.20 at a clinic 25 minutes away by road, transport arrived late and was unable to get through on the phone. Arrived 20 minutes late for my appointment and thankfully clinic staff agreed to allow me to have my scans done.Staff contacted HTG at 11.30am after holding the line for 30 minutes to inform them I was ready for pick-up. They finally arrived at 4.05pm 5 minutes after the clinic closed, thankfully a staff member agreed to stay behind as I was in a wheelchair with oxygen otherwise I would have been on the street with no access to facilities and the clinic is actually on an industrial estate which is even worse. This service is atrociously bad. Never had any issues with prevoius transports via the hospital, another case of privatisation gone badly wrong

You didnt publish my last review. It was honest. My advice is if you have a hospital appointment. Simply dont use them I dont like playing Russian Roulette. Use a cab if possible for peace of mind. The most frustrating thing is you dont get a call to say they arent coming. If you try to ring them no one answers.

One star is way too much for this useless sham of a company. I have 3 formal complaints against them for not getting me to my hospital appointments. Just not turning up no warning when I have important treatment due and for getting me so stressed I just feel like giving up my fight! Shame on you for letting the people that matter down

Absolutely shambles says open 24/7 no one answers phone. So typical of a failing NHS system.

On hold for 25 min to Call centre.
Still holding..
Called hospital at 16.00 to tell them I'd be late for a 16.15 appointment, because of HTG transport running late. They said the clinic would be closed by the time I arrived so they cancelled the appointment.
16.30 and still waiting and still on hold to their call centre.
Terrible service.

I have been on a referal list for an appointment since Semptember, i was finally given one on 31/03/2026 for an appointment on 14/05/2026. I was directed by the hospital to arrange transport with HGG and did so the same day. So my transport was booked with them 6 weeks in advance. Today, i woke up early to ensure i was ready within the transport window and waited, prepared for the transport to come and pick me up. 20 minutes before the appointment time they had still not turned up so i rang only to be told oh someone should have contacted you, we have had to cancel your booking. Apparently last minute sickness which seems to be a common thread on other reviews. Now my only route is to try to rebook an appointment, then as there is no other option rebook transport and hope they turn up next time. I already suffer massive anxiety around medical appointments and this has just added a large dose more. I have no confidence they will turn up next time but i can't see there is any alternative. They have a monopoly on the service and so they have carte blanche to offer a shoddy one.

Dreadful company they cannot get you to your appointment on time. My husband has to have dialysis 3 times a week they give him a decent time they will pick him up and then they turn up really late. His treatment is cut down when he gets there late so he suffers from lack of treatment. They take forever to answer the phone then you get cut off when they put u on hold. Bring back ezec.

Just been told 4 hours before the appointment that they cannot take my father to his urgent appointment - please do not try to use this service - also takes an age to book.

Booked transport for my 94 year old father from Rochford to Canvey Island. All communication prior to pick up excellent and arrived on time for the appointment. Supervised to and from the vehicle providing support and reassurance. On return, helped back to the door. Excellent service from all involved.

This is the worst Patient transport company I’ve ever come across in the time that they’ve had to contract to approximately a year and a half. I’ve missed 16 appointments and they give the same old crap every time lack of resources now I don’t book my appointments at the last minute normally 2 to 3 weeks beforehand at least sometimes six weeks and they still fail to pick you up and don’t even bother to notify you that they’re not picking you up 

twice just last week they either turned up unable to take my patient bringing the wrong vehicle to take them to an outpatient appointment or they completely didn't even turn up. I hope they lose there contract, they are absolutely useless and not fit for purpose. bring back east of england ambulance nhs trust into this service for north norfolk, HTG they are an absolute disgrace.

appallingly service, waiting for over 3 hours for transport when you are dealing with a life threatening illness it is not acceptable.

Booked stretcher transport for my 98 year old mum, the call handler Pat was so kind and helpful. Gary did the assessment and supported us all the way. John and June the driver team couldn’t have been more caring. Thank you for all the help and professional care we received

Dreadful service - I had a trip booked to hospital on 7th January 2026 for a consultant’s appointment and the transport didn’t turn up or even bother to contact me. Eventually, I rang them to see what was happening and hey said they couldn’t come due to staff sickness. A missed appointment. I had them booked again for today and tried to phone to see where they were. Kept getting cut off. I then got a message from the hospital to say they weren’t coming yet again even though they promised me I was a priority after last time. Yet another wasted hospital appointment and a delay in my treatment. Shocking. ‘Service’. N Crosland

I was doubled up to Max their revenue per drop and ended up whilst running late already!! Being driven to the 2nd drop- ophthalmology , already running late! The other side of town to my drop off Hospital , with NO idea where to go for the Hospital AND Ward once eventually getting there ! the same applied for my drop off- Neurosurgery pre- MRI! finally arriving 2 HOURS LATE and having my essential appointment Pre brain surgery cancelled and my surgery date put back in the queue, having waited 3 years to correct my Neuropathy Pains/agony; where was the drivers freedom to prioritise!? Optician vs Neurosurgeon!! And correct the delay AND also to Pre- prepare for the location of my surgical Units entrance was! Rather than drive in circles making Me even More Later!! Rediculous! & VERY, VERY,POOR! Avoid this Company if being on time is essential!!

Our transport on Tuesday cancelled last minute so didn’t have much faith tbh but then I met the two most amazing men, Steve & Grant (I believe) I’ve never been to appointment and not dreaded it but these two fantastic humans made it so easy and simple. They helped with my little boy Jasper and we’re both singing nursery rhymes to him. I honestly can’t thank them enough!

I know that the other reviews are not positive but I have nothing to complain about. The lad (sorry, who's name I can't recall) was punctual and friendly and totally efficient. Would definitely rely on them again. Although (obviously) I hope I do not need too. Thank you so very much. You guys did me a solid. X x x

I didn't even want to give one star ! Cancelled my husbands transport for the hospital on the day he was due to go. Absolutely livid, excuse was we cant guarantee transport! I'm sorry I thought that's what you were there for. Abysmal company and no compassion. Since htg took over its just one problem after the other !

One of their drivers was stuck up my backside on a dual carriageway. The weather was atrocious and at one point I reckon they were 10 ft behind me at 65mph. I manoeuvred over to the left lane and the impatient driver couldn't even wait for me to clear the lane before they tried to squeeze past.