I've been using Forest for over a year now, but recently have faced problem after problem. Most recent issue was that I ended a ride as usual, and somehow a new ride magically started and went o... Voir plus
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I was a strong proponent of forest bikes because it was local. However, the customer service is as good as nonexistent. I had two broken bikes and I was never refunded, even though the app said that t... Voir plus
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They charged me £20, for parking in the same zone where I picked up the bike from, which was very frustrating. Update - after being contacted by their customer service, they said that they will ref... Voir plus
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If I could give no stars i would. I lived in Brentford for a few years and would always use electric bikes to get around locally. I moved away, and returned to find forest had replaced lime for bike... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Coordonnées de contact
London, Royaume-Uni
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,4
Mauvais
343 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I had a concerning experience with this…
I had a concerning experience with this ride service. I took the same route four times — three rides correctly showed as 4 minutes, but today morning ride was inexplicably charged as 11 minutes despite no delays or connection issues.
When I contacted support, they blamed it on having an older app version (9.4.0 vs 9.4.4). However, I had just installed the app two days prior, and no updates were available in the app or Play Store. When I pointed this out, they shifted to suggesting I delete and reinstall the app.
They eventually offered a refund for the extra minutes, but this raises serious concerns. How many other customers are being overcharged without realising it? The inconsistent explanations and inability to verify their claims suggest potential systematic issues.
While I appreciate the refund, this experience has damaged my trust in the service. I will stop using the service and I urge other customers to monitor their ride durations and charges closely.
30 janvier 2025
Avis spontané
Réponse de Forest
Hello Marius,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you've experienced and understand how this situation may have impacted your trust in us.
We would greatly appreciate the opportunity to make things right. To assist you further, please share your Forest account details so we can thoroughly investigate and resolve this matter. We’ve sent you a request for additional information.
We look forward to resolving this for you.
Best wishes,
Ashleigh
Forest Team 🌳
Why this app is 4/5 stars
It's weird that this business has so many bad reviews. Regardless, I want to score it 4 stars out of 5 because (1) bikes overall are very good (brakes/gears/battery), (2) customer service is amazing, and rarely you find this in ANY other place, (3) renting these bikes is CHEAP!
I want to finish by saying the interface of the app itself has to improve; apart from that, keep it going!!
10 janvier 2025
Avis spontané
Réponse de Forest
Hello Eduardo,
We really appreciate you taking the time to share your experience with us.
We're thrilled to hear that you’ve had a positive experience with our service.
We also appreciate your feedback about the app interface. We’re constantly looking for ways to enhance the user experience, and your input is invaluable in helping us identify areas for improvement.
Thanks again for your support!
Best wishes,
Ashleigh
The Forest Team 🌳
I so want to love Forest but...
I so want to love Forest! They are challenging the awful Lime hegemony and their bikes are pretty good. However...
(1) The app is HORRIBLE. Often a crucial button is hidden under my phone's keyboard, so I have to force-quit the app and start over. In several cases you can navigate to an option (like buying minute bundles) and you end up stranded there with no obvious way back to the main map. The little tree icon that tells you where you are is cute - but it's also the same colour as all the bikes and it's very difficult to tell which way it is pointing. Can a tree point? Some probably can, but not this one. I hate using the app, but I have stuck with Forest anyway.
(2) There are constant ads. The app is terrible at letting you use a bike, but amazing at shoving ads in your face. Ads when you are trying to rent a bike, ads when you are trying to park, ads when you haven't opened the app for ages.
(3) The "10 minutes free" a day is bollocks. You don't get any free minutes. The government is finally coming after Forest for misleading advertising, but it's a well-known scam for everyone else. It is cheaper and better than Lime - why lie to everyone on top of that?
(4) It IS cheaper than Lime but you are definitely going to know that. The whole experience of dealing with Forest is cheap and clunky. It always feels like a scam. I am certain they are somehow selling my personal information to the dark web, or that if they haven't done that already, they soon will. It is obviously run by crooks. But I am addicted to cheap bikes so I'll probably still use it.
UPDATE (29 Jan 2025):
Thank you Gareth for your reply. I have sent screenshots of problems with the app to Forest in the past, but I have never had a response. It's very good that you are replying here on Trustpilot, and I will try your suggestions. Forest could be really great and I hope these problems will be ironed out soon.
24 janvier 2025
Avis spontané
Réponse de Forest
Hello Ash,
Thank you for reaching out and sharing your feedback with us.
We're really sorry to hear you've experienced issues with the app, and we completely understand how frustrating that must be. Would it be possible if you could delete and reinstall the app to ensure you are on the latest version and delete the app's cache. If you are still experiencing the issue please kindly get in touch with our Support & Community team and we can take a deeper look into this.
In-app advertising serves as a means for us to offer our users daily free 10 minutes of riding time. We have partnered with a group of fantastic and sustainably-minded companies who sponsor these free minutes.
Through the digital marketing space in our app, our partners have the opportunity to share promotions and initiatives related to sustainability. We believe in collaborating with like-minded organizations to promote a greener future.
The Daily 10 applies to riding time, and we can confirm that this riding time is added to your account every day you ride. The minutes are activated when you take your first ride and can be found in the Credit section of the app.
If you don't have an active Bundle or subscription, there is a £1 unlock fee before each ride and a daily service fee of 90p that is applied to your first ride of the day.
We apologise for any confusion caused. We strive to be as transparent as possible with our pricing, and this information is mentioned in the app when you first sign up, in the welcome email, and also in the app before each ride.
Regarding your data, please rest assured that we take data privacy and security extremely seriously. As a company, we strictly adhere to GDPR regulations, ensuring that your personal information is protected. If you have any specific concerns or would like more details about how we handle data, we’d be happy to provide further clarity.
If you have any questions regarding this or we can help you further, please don't hesitate to reach out.
Best wishes,
Gareth
The Forest Team 🌳
Blocking regular bike locks
Sick of their bikes being left by the company blocking regular bike locks. Had enough of having to move them out the way
27 janvier 2025
Avis spontané
Réponse de Forest
Hello Tom,
Thank you for reaching out and sharing your feedback with us. We've also received your email and have responded directly, please feel free to reach out if you have any further questions or concerns.
Best wishes,
Gareth
The Forest Team 🌳
Small area it operates in
The issue is the area you can park are very small, meaning the whole point of cycling from A to B is pointless. The bikes always have issues with them. I'd avoid.
22 janvier 2025
Avis spontané
Réponse de Forest
Hi Tom,
Thank you for taking the time to leave a review and share your experience with us.
We’re sorry to hear you encountered an issue during your ride. We understand that parking dockless e-bikes can sometimes be challenging, especially with the varying regulations across boroughs. If our service isn’t currently available in an area, it’s because we haven’t yet secured the necessary permissions. Rest assured, we’re actively working to expand Forest’s reach and improve accessibility.
We’re also sorry to hear that you’ve had issues with some of our bikes. Could you please get in touch with us via email at cs@humanforest.co.uk and we will be able to take a look.
Thank you again for your feedback.
Best wishes,
Ashleigh
The Forest Team 🌳
Prices going up, perks going down, misleading advertising
Please have a read of Phil’s review from December 6th, every word is spot on.
I came here to say the same:
- prices are constantly going up
- their recent first in first out minute policy is a disaster. It means you NEVER, or rarely, get to use the ‘free’ 10 minutes. It borders on the misleading advertising as you either have to purchase a bundle, or pay £1.90 to even access the 10 minutes, so not free at all
- their free ad minutes used to have a 5 day expiry period. Now you need to use them within 24 hours. Pathetic and stingy. I’d really like to know why they changed this policy
- their app is buggy
- their bike condition still leaves a lot to be desired. I’m probably reporting about 50% of my rides for damage (flat tyres, those really annoying twisty mechanisms to raise the seat that are too stiff so you can’t get a comfortable rise, or wonky pedals)
- their availability in my area of south west London is a bit poor. They also won’t negotiate a deal with Richmond council, despite Richmond council having asked them to
It’s a shame because I enjoyed them a few years ago, but they’ve just gone downhill with their pricing especially.
I’m either going to start using the competition or buy my own electric bike on cycle to work.
In the interest of balance, the one good thing about them is the responsiveness of their customer service (even if they’re powerless to do anything about the pricing feedback)
22 janvier 2025
Avis spontané
Réponse de Forest
Hello Ian,
Thank you for your review.
While we try to be as sustainably priced as possible, any time the price does increase, it is because unfortunately, the previous price was no longer sustainable for us as a business.
We try to be as transparent as possible with our pricing, and the prices are mentioned in the app before you start your ride.
If you’re a frequent rider or love long rides, we have another money-saving option for you: Minutes Bundles! These pre-paid packages of riding minutes are available directly in the app. They’re a great way to save money if you ride often or need longer durations, you get unlimited free unlocks and no daily service fees when using a bundle!
We also offer a 20% discount on riding minutes to students, NHS staff, pensioners, and Emergency Services.
In our Minute Builder, you can also get extra minutes every day by watching ads, further increasing your savings. These minutes do need to be used within 24 hours, so we would advise bearing this in mind when planning your trips.
We have now switched back to our previous system where minutes are used in the order they expire. So minutes that are due to expire first are used first.
We're really sorry to hear you've encountered issues with bikes. We understand how important it is for our eBikes to be reliable. That's why we now ensure all eBikes receive a service at least every 3 weeks to keep them in tip-top shape. We’ll take your feedback on board to improve further. Please do get in touch ASAP if you experience any problems, and our Support Team will be happy to help. 🚴🔧 We have now also added a button at the bottom of the ride rating screen, 'Report Damage' so you can really quickly create a damage report in the app once the ride has ended. We then go over the reports manually and ensure the bikes are taken offline and any necessary refunds or minute returns are carried out.
Best wishes,
Gareth
The Forest Team 🌳
Doggy activities
Subject: Request for Refund of £40.77
Dear Sir or Madam,
I am writing to request a refund of £40.77, which was unexpectedly charged to my account. This amount is unusually high and has disrupted my budget, impacting my ability to cover essential living expenses for the month.
I suspect there may have been an error or miscalculation regarding this transaction, which was made using my debit card. I have attached the relevant invoice for your review and would appreciate it if you could investigate the matter.
If this charge was made in error, I kindly ask for a prompt refund to alleviate the financial strain this has caused. Should you require additional information, please?
Thank you for your attention to this matter, and I look forward to your response.
Yours faithfully,
Muneer Ahmed Hussein Al-Haimi
Phone: 07 49 533 63 50
25 décembre 2024
Avis spontané
Réponse de Forest
Hello Muneer,
Thank you for getting in touch and leaving your review.
I can confirm that we have received your email and have contacted you directly. 😊
Best wishes,
Ashleigh
The Forest Team 🌳
Poor response to issues raised about illegal parking
I have raised an issue about one of your bikes without any success. I notified you every day for 11 days before I had to dispose of the bike myself. I asked that my complaint be escalated and did not get a response. Just rude. I now have another bike dumped on my road which is pedestrianised so we should not ever have any bikes left there.
18 décembre 2024
Avis spontané
Réponse de Forest
Hello Berni,
Thank you for reaching out and sharing your feedback with us.
We sincerely apologise for the frustration and inconvenience caused by the delay in relocating the bike reported on Datchelor Place. A delay of 10 days is unacceptable, and bikes should be moved much faster once reported. We will escalate this incident to the management of our operations team to ensure such delays do not happen again.
If you have any questions regarding this or we can help you further, please don't hesitate to reach out.
Best wishes,
Gareth
The Forest Team 🌳
Poor Customer Service
I have been using Forest Bike for a while to avoid buses and other means of transportation. Overall, I have been quite happy with the service until yesterday.
In the morning, I purchased a bundle, which worked well. I rented a bike, and everything went smoothly. However, in the afternoon, I encountered issues unlocking a bicycle. I tried three different bikes, but each time an error message appeared saying "Conflict," and the bicycles disappeared from the map, showing as no longer available.
I contacted customer support to explain the issue and requested a refund for my bundle, as I only intended to use the bicycle twice during the 24-hour period. The representative informed me that the issue was with my card provider and suggested I contact them to resolve it. They also refused to refund the bundle, claiming that I had already used 4 minutes of a 30-minute bundle.
I found this response very disappointing. The lack of effort to resolve my issue reflects poorly on your customer service. It’s no surprise your ratings are low if you fail to ensure customer satisfaction.
Answer: The error is not the card being declined and you all know it. When it gives that error the bicycle stays available and the error message is different than the one displaying.
12 décembre 2024
Avis spontané
Réponse de Forest
Hello,
Thank you for reaching out and sharing your feedback with us.
It sounds like the pre-authorisation hold was being blocked on the side of your bank. Unfortunately in these cases when the hold is being blocked on the side of the bank there is no way for us to override the hold on our side and you would have to reach out to your bank directly. I'm really sorry we were unable to help you further in this case.
If you have any questions regarding this or we can help you further, please don't hesitate to reach out.
Best wishes,
Gareth
The Forest Team 🌳
Useless Company.
Just like Lime bicycles. They are being dumped anywhere and everywhere by some of their useless and selfish customers. Personally I hope they all fail and the business folds.
12 décembre 2024
Avis spontané
Réponse de Forest
Hello Susan,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with badly parked bikes. We take reports of this nature very seriously and are committed to addressing such issues promptly.
If you come across an eBike parked in an inappropriate location, please follow these steps to report it:
Locate the "Report a Badly Parked eBike" QR code on the phone holder or the handlebar of the eBike.
Scan the QR code using your smartphone.
You’ll be directed to a live chat where you can submit your report and provide details.
Alternatively, you can email us at cs@humanforest.co.uk with the eBike ID, location, and an image of the bike.
We’re always working to improve our service and ensure our bikes are used responsibly.
Thank you again.
Best wishes,
Gareth
The Forest Team 🌳
Leaving the Forest
Used to love Forest but I'm also now done with them, like most of the customers here:
- the new free minute policy is greedy and a shockingly bad idea. It rewards non paying customers (who can do one 10 min trip a day and never spend a penny) and punishes the loyal paying customers who now never/rarely get free minutes. The whole pricing & reward model needs an overhaul if it hopes to survive a competitive market.
- The app (the backbone of the entire system) is almost always broken and full of errors and bugs. Ive been made late many times by trying to end a ride due to a failing app
-The bikes are not maintained - flat tyres and broken pedals are extremely common. And once my bike just stopped working and locked itself when I was mid-ride at a busy 4 lane traffic light junction in rush hour. I nearly came off and then had to drag the heavy locked bike across four lanes of traffic to safety and abandon it.
-and the final insult on top of all this - the prices have been quietly going up.
The one star goes to the lovely customer service team who must face unhappy customers constantly but are nonetheless always friendly and helpful.
(but please don't reply here again explaining the new system. We all know how it works - but its very obvious from the overwhelming unanimous responses here since the change - that it's a disaster and you are haemorrhaging customers because of it).
Stay away and use Lime/Santander etc
6 décembre 2024
Avis spontané
Réponse de Forest
Hello Phil,
Thank you for taking the time to leave your review and letting us know your thoughts.
We are sorry to hear that the recent changes haven't met your expectations and we will pass your concerns onto the team.
We're also sorry to hear you've encountered problems with our bikes recently.
To address this, we have several new measures to improve your experience:
Regular On-Street Inspections: We’re now inspecting our bikes on the street every few weeks. If repairs are required, the bike is immediately taken offline and collected for maintenance.
Quarterly Servicing: Every three months, all bikes undergo a thorough service at our greenhouse to ensure they stay in optimal condition.
Proactive Checks: Our Guardians regularly inspect bikes for wear and tear during battery swaps and redistributions, which happen every 24-48 hours.
These measures are designed to maintain our bikes in top condition and provide a safe, reliable riding experience for everyone.
Regarding the app issues you mentioned, I’ve forwarded your feedback to our tech team. They’re constantly working on updates, and your input is crucial in helping us enhance our service.
We also appreciate your kind words about our Support and Community Team. It’s wonderful to hear that their efforts have made a positive impact on your experience!
Thanks again for your feedback!
Best wishes,
Ashleigh
The Forest Team 🌳
Forest is one of the worst
Forest is one of the worst. Left me in the rain for ages.
24 novembre 2024
Avis spontané
Réponse de Forest
Hello,
Thanks for getting in touch and letting us know your experience.
Could you please email cs@humanforest.co.uk to let us know more about your experience? We will do our best to assist you further.
Best regards,
Ashleigh
The Forest Team 🌳
Zero responsibility
Human Forest bikes have unleashed a horde of fast motorised bicycles on Londons streets which are available to use by anyone no matter how inexperienced or careless they are, with zero accountability. I have had a number of near misses with their bikes on my daily commute by bicycle. However in the worst incident my bicycle was damaged by one of their careless riders ramming the back of my bike and damaging it. Neither the rider nor Forest Bikes accepted any responsibility. The result being I had to fork out £100 to repair the bike, not to mention a week of public transport fares and inconvenience. They are nothing but a public nuisance that profits out of other people's misery.
20 mai 2024
Avis spontané
Réponse de Forest
Hello Ben,
Thank you for taking the time to leave your review and we’re very sorry to hear about the incident you experienced and the damage caused to your bike. We completely understand how frustrating and inconvenient this must have been for you.
As stated in our terms and conditions, any damage caused by a rider is their responsibility once the hire period begins. In situations like this, the recommended course of action is to file a police report. We are more than happy to assist by providing any necessary details to support the investigation. Once a police report has been filed, we can work with the authorities to help trace the rider involved.
We'd also like to check in and see if you are okay following this incident, so if there is anything further we can support you with please do not hesitate getting in touch.
Best regards,
Ashleigh
The Forest Team 🌳
Greedy and unfair
Im done with forest ive been using it for 3months they used to be very good but now everything has been changed. They charge more , they cancelled 10mins free if would have been fair if they cancelled it straight but they done is tricky they try to fool people saying free 10mins can be used at the end but basically it expires every night so if you are bundle holder or plus member you aint gonna get that 10mins ever . Also the app is full of bugs its hard to use it always hanging 1-2minutes will be wasted like that every day when we try to lock the bike and even if we address this issue they aint giving any minutes back. I think somebody should sue them for false advertising saying free 10mins . Also they reduced ads giving minutes there used to be 3 but now there is just 2. Its so sad this company just turned into acquisitive and avaricious. Therefore i will be stop using forest and I recommend all of the other customers to do the same that way they will learn how to treat their customers.
Edit:- yea how you gonna give 10mins free if it expires every midnight its gone you’re lying again so the way you said i should get 200mins extra after my bundle is used but I didn’t received anything free 10mins expires when day ends alright i dont know what you are talking about anyways the forest customers will understand what i mean.
17 novembre 2024
Avis spontané
Réponse de Forest
Hello Mushfi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment, and we appreciate you letting us know your concerns.
Regarding your minutes, we’ve transitioned to a first-in, first-out system. This means that minutes are used in the order they were purchased or redeemed. If you have existing minutes in your account—whether from a bundle or previous purchases—these will be used first. Your 10 free daily minutes will only apply once your purchased minutes are fully used during a ride.
Bundles and Forest Plus subscriptions continue to offer great value. They provide discounted rates, eliminate unlock fees, and waive daily service charges. Plus, once your purchased minutes are used up, you’ll still benefit from the 10 free daily minutes as an added perk.
We’re also sorry to hear about the technical issues you’ve encountered. Ensuring the app runs smoothly is a priority for us, and our team is actively working on improving its performance. If you lose minutes due to an error or app issue, we encourage you to contact our Support Team who will pass onto our Tech Team for further investigation.
Your feedback is incredibly valuable to us, and we’re committed to continuously improving our service. If you’d like to discuss any specific concerns further, our Support Team is here to assist.
Thank you again for sharing your thoughts.
Best regards,
Ashleigh
The Forest Team 🌳
Changes Needed ASAP!!
I've been a loyal rider for almost three years, but it’s disappointing to see the company's standards steadily decline. The only reason I’d even rate it as 2 stars is because of the staff who constantly go above and beyond to fix the endless issues with faulty bikes or glitches in the app.
The whole point of HumanForest was the promise of 10 free minutes. Now, this “10 free minutes after your bundle” rule feels like a bait-and-switch, effectively doubling my costs. I’ve stood by through all the price hikes and added parking fees, which I accepted as part of supporting the service, but this new rule feels like a step too far.
Instead of forcing riders to absorb these extra costs, why not just increase bundle prices slightly to maintain the 10 minutes as it originally was? I think most riders would agree that a small price increase would be far more acceptable than eroding a core feature.
And if you're charging more, shouldn't bike quality be improving? Yet, every day, the bikes seem to deteriorate. If this trend continues, I won’t be the only one reconsidering my loyalty
Reverse your latest 10 minutes change ASAP please.
14 novembre 2024
Avis spontané
Réponse de Forest
Hello Nick, 👋
Thank you for your review.
At Forest, we aim to keep our pricing as sustainable as possible, balancing affordability with the need to ensure the viability of our service. When we do make adjustments to our bundles or pricing, it's only when the previous structure is no longer sustainable for us as a business. We understand how valuable the balance between competitive pricing and accessibility is to our users, and your feedback on this topic is genuinely appreciated.
Regarding your minutes, we’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
We do really appreciate your feedback on this and will ensure that it is shared with the team.
Best regards,
Gareth
The Forest Team 🌳
Bunch of liars
Bunch of liars! They promise you 10 mins daily, even during registration they mention that even if you get a bundle they will give you 10 minutes daily and turns out they don't, the would give you only after youl'll use up you bundle minutes.
8 novembre 2024
Avis spontané
Réponse de Forest
Hello Andrei, 👋
Thank you for your review.
We’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
Best regards,
Gareth
The Forest Team 🌳
I joined forest for 6 months or maybe…
I joined forest for 6 months or maybe more, there are always issues with less bikes around and still I was with them because some time you get or some time you don’t. So u was suggesting them to add more bikes in certain areas and I mentioned the people you use in your advertisement are the one miss using them and vandalising them and why not other races since London is multi racial society. They called them the champions. lol. As long as I was with them I always report about damage bikes in detail or any abandoned bike I report so I should be the champion but In rewards I got ban from forest for ever. So I join lime which is much more available then them.
10 octobre 2024
Avis spontané
Switching to Lime Bike now
Forestbike is using misleading ads and price-creeping tactics. And that is just putting me off. The buddle isn't worth it for me anymore - might as well use Lime Bike.
Price creep. Forest's bundle prices have been consistently going up recently so the trend is clear. It seems that they are going to keep increasing the prices more and more.
Misleading ads. Now they changed the policy so you don't actually get 10 mins every day anymore if you still have minutes left in your bundle or something. It's not every day is it? Their website still says "Everyday, your FIRST 10 riding minutes costs £0" AND if you don't have any bundle, they will charge you not only an unlock fee but also daily usage fee (which has been increasing as well). Even with these, each bike has that free
I've decided to use LimeBike instead since 400 mins of Forest now is already 30 quid, so might as well use Lime Bike which is only 6 quid more but
- Lime has not only eBikes but also e- scooters, which is a nice to have access to.
- Lime has way more Bikes available per square meter in London
- Lime has Bikes all over the UK not just in London like Forest. And you can use your bundle with them too. Lime: 36 pounds for the whole UK vs Forest: 30 pounds for a few zones in London (NOT EVEN FOR THE WHOLE LONDON)
- Lime has less Bikes "unavailable" than Forest. I hate when I see a Bike, walk there, scan and see "e-bike unavailable) OR see a bike on the app and walk there but can't find the bike.
- Lime App doesn't lock you out like Forest sucking up your minutes. Happened to me a few times that I can't end the Ride. Can't contact customer service for help either because the app locks me out - can't log in.
- In Lime, you can book a bike for 10 mins free while you're walking to unlock the bike
- there are Lime Bikes in other countries when I travel. Even I might not be able to use my minutes I don't have to download another app and create another account just to ride a bike.
7 novembre 2024
Avis spontané
Réponse de Forest
Hello Alex, 👋
Thank you for your review.
At Forest, we aim to keep our pricing as sustainable as possible, balancing affordability with the need to ensure the viability of our service. When we do make adjustments to our bundles or pricing, it's only when the previous structure is no longer sustainable for us as a business. We understand how valuable the balance between competitive pricing and accessibility is to our users, and your feedback on this topic is genuinely appreciated.
Regarding your minutes, we’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
Bundle Users and Forest Plus subscribers: The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
I hope this helps clarify the change. If you have any questions, feel free to reach out!
Best regards,
Gareth
The Forest Team 🌳
Really poor
Really poor
10 minutes is not free
All day today couldn’t end the ride
Had to contact customer service every time
She wasn’t very helpful
Al in all bad
Didn’t have any these problems with LIME
5 novembre 2024
Avis spontané
Réponse de Forest
Hello 👋
Thank you for taking the time to leave your review and share your thoughts with us.
Just to clarify, the Daily 10 minutes apply to riding time and are activated with your first ride each day. You can find these minutes in the Credit section of the app.
If you don’t have an active Bundle or subscription, please note there is a £1 unlock fee for each ride, along with a daily service fee of 90p applied to the first ride of the day. We aim to be as transparent as possible with our pricing, and this information is available in the app when you sign up, in the welcome email, and before each ride.
We’re sorry to hear you’ve had issues ending rides. If you could email us at cs@humanforest.co.uk, we’ll be happy to look into this for you.
Best regards,
Ashleigh
The Forest Team 🌳
Disappointing overall for various reasons
False advertising. No need to get into too much detail as everything has been already mentioned in the past by other users, and especially in the most recent reviews.
Bundles prices constantly going up and minutes decreasing, what's next? Now the daily 10 minutes free have disappeared (if you don't use up all your bundles or other free minutes first).
Please don't copy-paste the "price increase" macro that explains why because we don't need to read it another time. It's just a scam.
Recently, the bikes were finally working fine after months of horrible service last winter/spring. But this continuous price increase and tweak to the bundles is just putting me off.
Unfortunately, riding a rental bike is still sometimes the most convenient option for me, otherwise I'd have stopped using the service a while back.
I genuinely feel bad for their customer service that has to deal with this nonsense on a daily basis.
3 novembre 2024
Avis spontané
Réponse de Forest
Hello, 👋
Thank you for your review.
At Forest, we aim to keep our pricing as sustainable as possible, balancing affordability with the need to ensure the viability of our service. When we do make adjustments to our bundles or pricing, it's only when the previous structure is no longer sustainable for us as a business. We understand how valuable the balance between competitive pricing and accessibility is to our users, and your feedback on this topic is genuinely appreciated.
Regarding your minutes, we’ve switched to a first in, first out system, meaning minutes will be used in the order they were bought or redeemed. If you already have minutes in your account—whether from a bundle or a previous purchase—those will be used first, and your 10 free daily minutes will only be applied if you’ve used all your existing minutes during the ride.
Bundle Users and Forest Plus subscribers: The benefit of a bundle or Forest Plus subscription is a package deal, paying for the minutes up front at a discounted rate free unlock fees, and no daily service fees! On top of that, if you use all these minutes, you will even get your 10 minutes free
I hope this helps clarify the change. If you have any questions, feel free to reach out!
Best regards,
Gareth
The Forest Team 🌳
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