HungerStation Avis 162

A missing item, one of the simplest issues to resolve. It went weeks without a proper solution. Instead of issuing a refund, I was told "it won't happen again" and the thread was closed. No refund, no accountability.

I will not be using HungerStation again and would not recommend it to anyone. If you can't handle basic customer service issues, you don't deserve customer loyalty.

There drivers are very rude and offensive when delivering your order. So I decided to cancel and delete my account.

It’s the worst service app and they are not trustworthy and they will never help or support you after receiving your money

They cancelled my order without refunding my money and the rider is so arrogant need some extra order in order to deliver it while i am talking to the costumer care he cancelled my order and blaming me it’s my fault my god if i can give them a million zero rate i will do it because the costumer care was supporting the delivery to collect some extra money like i don’t have a choice no refund no delivery or else give some money my god this is very bad bad bad bad experience that i have ever experience they are a thieves!!!!!👎👎👎👎👎👎👎👎👎

What went wrong how about the fact that somebody is illegally using my damn debit card I've reached out to hunger station asking them personally to not allow any of the transactions to go through had to reissue a new debit card and now I just have hundreds of emails showing up daily even though nothing has gone through these idiots still insist on trying a thousand times over pretty sure this is just another way of funneling money for terrorism and I think that the entire thing needs to shut the fk down

They are cheats. Don't deliver as per payment, don't refund. 0 star rating

Horrible changed my delivery to pick up and I can’t go pick it up this is absolute and utter rubbish they didn’t give me a refund or anything this was my order #389612198 I ordered from Arby’s and Arby’s didn’t pick up and the phone and hunger station didn’t provide any compensation

Very unprofessional and watch out for paying cash their drivers literally steal the money. I reported one driver I gave him 200 riyals he was supposed to give me back 150. He made me wait six hours. I tried to contact the agents and their compensation was that they give me the money in my HungerStation wallet or into my bank account, but after seven days imagine. Why would I wait seven days until i get back my money while I paid cash and today? And I literally have to travel and I’m in a hotel leaving tomorrow I asked that as I paid cash they give back cash same day and they didn’t do that. Do not order from them.

they really fail to be sympathetic to peoples wrong orders. Customer service is non existent

Day by day the experience is getting worse, first, fresh items were not being delivered then when my entire order was wrong, the first agent said it’s the same, I don’t understand how blind can someone be. Then the chat kept transferring, then escalated to another team, from my recent experiences I knew they won’t take an action even with the time frame of 24hours they had given, and yes I was right with this, they took no action, kept saying we are looking into this and it will be resolved soon

Very poor service now. Even if receive food or groceries in bad condition . We won’t get refund. They keep apologizing. Very pathetic. Day before yester i ordered groceries, some were wrong items. N some wer in bad condition. I complained through help center. They kept me waiting 24 hrs. And automaticaly it shows as automated issue solved. No refund nothing . Only apology. I almost lost 120 sar. Withing last 6 months i had few more such issues..

The rider is not good and viheiver

This company robs people. On the 08th of January I did an order with clear instructions that were not followed. The help section sent me to an agent who called and apologised. I was told that they would refund me. To date nothing. No refund.

Very bad service really even you complain they waste your time you make an order maybe wait until 2 hours and even you complain for customer service nothing happen
I feel bad really with that application i recommended not have

They promised compensation but kept denying giving it to me even when unconfirmed them with screen shots of the evidence. HungerStation delayed my order for half an hour and then said please ask for compensation by the agent tactfully said you will get it once the order is delivered but of course it never came and when I inquired the next day all agents lied to my face that we will not give you because there’s no evidence. Thais was despite me providing with screenshots of two agents writing that I will get it as soon as the order is delivered and they apologized . Never trust his Compnay and I will never be ordering form it again despite being H plus user for two years

Never using this food delivery again. I thought it was good like Talabat, but it has the worst customer support where they only offer apologies and do not refund or offer any solution.

They delivered wrong order and that was very annoying, charged me unfairly, and customer service is useless, they don't know how businesses should be managed.

This is a scam deserve no stars but there is no option. I was unfairly charged. The company claimed that the driver waited for 30 minutes; however, this is incorrect. My son was waiting at the location, and we did not receive any phone call from the driver. The order was cancelled without justification, and a refund was refused. This reflects very poor service and unacceptable customer care.

Useless customer service. Menu to contact Service is hard to find. No resolution for wrong orders, they give you a 10SAR voucher, no matter what you've spent on your order, as "compensation" after making you wait online for over half an hour to chat to an agent. Keeta is way better, never ordering from Hungerstation again.