HVAC Direct Avis 

It all came in damaged. Need to return it. Get a whole new set. Been waiting a week for a response. Nobody’s called me back. Nobody’s email me back so it’s been a bad yes, and I sent them pictures of the same day back to the email. You guys gave me customer service HVAC whatever the email was I sent them out the same day and I didn’t see anything come back and it’s been a week. Would you like to see the email again I have a copy of it and the pictures that I sent to your customer service were they told me to send it?

Zero customer service. I emailed numerous times, chatted their “24/7” online chat assistance, and called countless times throughout the day only to be cut off around the ten minute wait period everytime. I requested callbacks and nothing. It may be a true scam company. Very disappointed and frustrated that a company like this can continue to operate.

I had a very disappointing experience with HVAC Direct. I purchased an AC unit, expecting delivery within a week as stated on their website. Instead, I waited over eight weeks without receiving any updates. This delay significantly impacted my family's health, especially living in Florida where AC is essential.

During this time, HVAC Direct falsely claimed they had the unit in stock. To make matters worse, they canceled my order without informing me. I had paid for the unit through Bread Financial, which not only affected my credit but also led to a payment being taken despite not receiving the product.

When I tried to communicate with HVAC Direct, I encountered rude customer service and was simply told my order was canceled, without any explanation or attempt to rectify the situation. They refused to replace the unit, leaving my family to suffer in the heat.

This experience has been incredibly frustrating, and I would caution others against using HVAC Direct.

Chris is outstanding over at HVAC Direct, he seems very knowledgeable and very helpful. I was a tech for many years and changed states so lost all the new technology and lingo, Chris hit it spot on and this is a unit being installed for myself for customers to see when I am relicensed in Idaho. Chris and their staff can answer questions well and the prices are decent, remember rebranded hvac units are the same as expensive rand named ones so I had no issue trying ACIQ and hope it's everything I think it is. Thank you Chris for all your help, hope the boss gives you a pat on the back as you will bring in more business from us over here in Idaho.

Miguel is a hero!! I apparently ordered the wrong system. He was able to assist me and stop the first shipment prior to being shipped and ordered the correct unit for me. All in one call, AMAZING!

I purchased a Perfect Aire 3 zone mini split system from HVACDIRECT.COM. First year a fan was defective. 2nd year, after the 1 year warranty expired, 2 air handlers leaked. I purchased 2 new air handlers. 3rd year, the 3rd air handler leaked. Lasted 1.5 months, it leaked. Replaced it and the tech checked the system, the 2 air handlers I purchased last year leaked. At this point HVACDIRECT.COM is wanting videos of the leaks and installations, even though the system was installed by licensed a/c tech and leaked checked by the tech. Obviously Perfect Aire is an example of cheap Chinese junk and HVACDIRECT.COM has no qualms regarding selling a poor quality product or standing behind the product. I'm replacing the system since I can't afford the service calls and freon.

Would never buy from them again. Product was shipped in a makeshift fashion, was not secured to the pallet and ended up banging up against the wall of the freight truck. When I inquired about getting a replacement or a partial refund, the company said they do not consider Cosmetic damages as grounds for partial refund. I am currently waiting for someone to contact me from the freight company however, I do not feel this should be my responsibility to address. Now I will have to delay my installation due to t to his mess. What’s frustrating is it’s hard to get a hold of anyone especially those within their damages department. For a company that appears to be centered on customer experience I can say I wish that I had just bought from a local distributor. I would either like a replacement sent ASAP or a partial refund issued

6 weeks after 1st complaint....STILL WAITING FOR REPLACEMEMT.PARTS.

Kevin was a big help and put together a package for me very quickly and updated it immediately when I explained the items I wouldn't need.

Kevin is awesome!!! i truly enjoy working with him.. If he is not on, i wait until he is.

The first shipment was lost and there was no followup from your company, until I chased down the problem.

Tec was very helpful in petting the package togather

Had hard to find product in stock and shipped same day as order. Excellent experience

There was a mix up with my replacement order and Miguel came in and saved the day!! He was patient, knowledgeable, and professional. Miguel was able to quickly identify the issue and get it rectified. Thank you Miguel!!

Kevin Smith was the customer service rep I dealt with and the guy is a saint. He was extremely patient and thorough. He chatted with me for over 2 hours. This is the exact type of customer service I had hoped for. In fact, it far exceeded my expectations and I will not hesitate to use this company again and definitely not hesitate to reach out to Kevin and their customer service! THANK YOU SO MUCH KEVIN SMITH!!

Haven’t bought a system yet but will definitely be using this company soon.
Kevin was super helpful in deciding on which system to get.
THANKS…

I have been searching for parts for an old system and looking for options for a new system. I entered the chat expecting to get an AI that didn't work. Instead, I was connected to a real live person who was knowledgeable on HVAC systems, knew what they had, could make varied recommendations based on my needs, and didn't try to upsell me at every turn. As a DIY person who can't afford inflation expenses, this is gold. thank you, you earned my business.

I had some issues with my order. The stand for the condenser did not fit the unit, the lines set had 3/8" and 5/8" copper and the unit uses 1/4" and 5/8", and the condensate hose did not fit the line coming out of the evaporator. I had to rework everything to make it all fit. The mitsubishi mini split works great now, but the install took a lot longer than it should have given the wrong accessories supplied. HVAC Direct gave good customer service, but they need to be more thorough with the kits they supply.

Everything I ordered was as specked and what I ordered. The only problem I had was with delivery. I paid extra for a small truck with a lift gate and received a tractor trailer rig, which was too big to make the delivery.