HVAC Direct Avis 

I bought a 5 ton unit 2 week ago. The sale person was Justin. He was nice and everything since he was waiting to make the sales like every salesman.I ask him if the unit includes everything ready to be installed his answer was yes and is ready to be plug in ready to go. additional he end up charging me more for the delivery company to set up the unit in the roof. Well a few days later after the unit is ready to drop off at my location the driver stated that they only drop off the unit on the floor and leave it there they don't do extra work they are only delivered company. So now I'm calling Justin since last week his not picking up his not responding the email either. This unit is costing way more then a local provider since they don't include the stand either plus I was charged all that on my invoice.. so don't buy a unit from here because they will be missing parts . Just alone the the ac stand cost 1300 from their company plus I paid for the unit plus for the units to be installed on the roof so this unit cost way more then what it cost me if I would it bought it locally. Don't buy from this company please don't you will have problems instead go to local ac unit company. Don't be like me..

They suck they sold me 1 fiberglass .eerv 4 filter for $28 I ordered a 12 pack of fiber glass cheap Merv one filters paid $28 for 1 filter and they sent it in a box that would fit 12. Never again. Holme depot charges 2.48 for one of them. 45 bucks for a 12 pack case in town. What has happened to mail order? It's been taken over by bad people

Simply awesome. Best prices on the Internet and super fast shipping. NO Complaints, I'll buy from HVACDirect again. I purchased an 18 inch garage exhaust fan (variable speed).

I had a great HVACDirect experience. I found what I needed on their website quickly. Their customer support was top notch. I got all my questions answered and then some. My new HVAC unit arrived on time and in perfect condition. No issues with installation. It’s so much quieter than my old unit. My house is nice and cool and we’re a family of happy campers!

Unit was advertised as New but came with Pro Press fitting pressed to low side. High side appeared cut, no swagged end. Signs of being used included electrical fitting knock outs missing.

I ordered on line an received the furnace 2 days later! Very happy with the entire experience! HVAC was very communicative throughout the entire process. Couldnt be happier

We purchased a big fan for our living room and love how big and efficient it is. It was simple to order and receive. We haven't had any problems.

Took 3 separate times to get a compete unit. We waited over 4 weeks.
As a contractor this is completely UNACCEPTABLE! Don’t waste your time…

Aliece caught and helped me correct a mistake. She gave me options and made it easy for my to get the right product.

Renee is truly an asset to your company !!! She is professional, kind and courteous every time I had interaction with her. She follows through when she says she’s going do something. From complaints to returns to making sure everything is attached to your order number. She truly gives you peace of mind. There should be more people like Renee in customer service.

Aliece was very informative and understanding not to mention prompt in granting my request. I will definitely be doing business with HVAC direct in the future.

The AC outdoor condenser I bought 4 months ago stopped working in the middle of the hottest day this summer. I called tech support and can't seem to get anyone on the line. I was told the would call back withing one or two days. I was surprised that it would take that long in a situation like this.
If your system they sold you fails, don't expect any help from them. Your on your own.

Sold us a broken minisplit. It was damaged during shipping - they told us it was only cosmetic damage, to keep installing it. Then during the installation by a licensed electrician, the electrician said the part looked used and the connectors were warped. We contacted HVACdirect.com again and they said no, it was a new unit. It was missing bolts - they said that happens. It never turned on. The electrician (who has installed 2 other minisplits for us at various properties) verified that it had power running to it; that the machine was broken. We reported this to the company and they said there was nothing they could do -- at most they might replace the broken part if a HVAC diagnostician came out and determined what part was broken. They refused to pay for any installation fees, or to replace the item.

Prompt shipping and very pleased with the experience!

Aleshia went above and beyond to get me the right unit for my project. I will definitely shop here again!

Ordered a 12000 btu mini split. Later found out they sold out. Amanda offered me same brand, a slightly larger unit at same price. It was delivered on time in perfect condition. Directions were great and we started it up today. cools great.

Amanda listened to my problem, a need for product documentation.
The info was sent via email promptly.

I received the wrong heater after double checking it was the right one... I kept emailing to figure out when the replacement would arrive and couldn't get a straight answer. I received it on Friday (luckily I had somebody home to unload it) and the bottom is all dented. I already had to return once so I will straighten it out and use it because I can't fathom dealing with replacing it yet again. Probably more on the lines of shipping then the company entirely, and to the companies credit they did take the old one back and resolved my issue, I just never knew when I would receive the new one.

Overall, triple check its the right product and check to make sure the item isn't damaged as soon as it arrives (if you know when that is). I am hoping I have better luck installing then I did receiving!

Amanda went above and beyond with customer service. Our family looks forward to business with HVAC direct in the future!!!!! Thanks again

Ease of ordering, price for the value of product and the follow-up from HVAC Direct personnel.