Hyper3D Avis 19

TrustScore 3.5 sur 5

3,3

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À propos de l'entreprise

  1. Entreprise de logiciels
  2. Recherche et développement de produits

Écrit par l'entreprise

Hyper3D is an AI-powered 3D generation platform designed to help creators, game studios, designers, and businesses turn ideas, images, and text prompts into production-ready 3D assets. Its flagship product, Rodin, streamlines the 3D modeling workflow by generating high-quality models with detailed geometry, textures, and export-ready formats for creative and commercial use. Whether users are prototyping game assets, creating product visuals, exploring design concepts, or building large-scale 3D content pipelines, Hyper3D focuses on making 3D creation faster, more accessible, and more scalable. The company combines generative AI research with practical tools for modern 3D production workflows across industries and creative teams worldwide.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

19 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Noté 1 sur 5 étoiles

AVOID huge scammers

AVOID huge scammers. the trial is $24 but then jumps up to $120/month if you dont cancel. then if you do cancel they offer you a $60/month offer, what they dont tell you is that that locks you in to the next month's $60/month and its only one month then goes back to $120. even worse wehny you accept the $60/month offer they NO LONGER ALLOW YOU TO CANCEL IN ANYWAY. when you click cancel subscription it reminds you you accepted the retention offer and gives you no option to cancel in any way. you cant even contact them as there is no contact. the way i got aroun it was i uploaded bogus credit card info so they could no longer charge me. insane

30 mai 2026
Avis spontané
Logo de Hyper3D

Réponse de Hyper3D

We sincerely apologize for not providing you with a perfect user experience.

The standard price of the Business plan is $120 per month. We are currently offering promotional discounts, which is why the first month may be priced lower. After accepting a renewal discount, if you decide not to continue your subscription, you can cancel at any time via the customer support widget located in the bottom-right corner of our website. Alternatively, you may contact us via email or reach out through Discord, and we will be happy to assist you with the cancellation.

Once again, please accept our sincere apologies for the inconvenience. If you could kindly share the email address associated with your subscription, I can also proceed to cancel it for you right away. Would that work for you?

Noté 5 sur 5 étoiles

Very friendly service, interesting features!

Hello,

I subscribed to the service on 21 May 2026.

There were some issues but they were successfully resolved after the weekend. The company communicates well and seems to be very friendly.

At the moment I'm happy with the service and, as the company mentioned here and in their message sent to my email, I will certainly give it another chance. Thanks a lot!

22 mai 2026
Avis spontané
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Réponse de Hyper3D

We're truly sorry for the frustration you experienced. This was caused by server instability during our recent promotional campaign. The issue has now been fixed. We've also replied to your email.

Thank you for your patience. We hope you'll give us another chance.

Noté 1 sur 5 étoiles

Started a free trial of HyperHuman…

Started a free trial of HyperHuman Creator ($280/year) on May 5, 2026. Trial ends May 12.
Tried to cancel the same day. The "Cancel subscription" button in the app opens a dialog titled "Subscription Successful" saying "We are currently processing your subscription information. This will not take more than 12 hours. Please try again later." It does not actually cancel anything. Repeated attempts show the same dialog.
The Stripe billing portal linked from the app has no cancellation option either — only payment method and billing info. This is unusual, since Stripe normally exposes a cancel button by default; it has to be deliberately disabled by the merchant.
I have screenshots of both. I see from other reviews here that this is a known pattern and that Deemos resolves it manually via email after several days. With only 7 days until auto-charge, that is not acceptable.
Sending an email to them now. Will update this review based on the response.

5 mai 2026
Avis spontané
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Réponse de Hyper3D

I hope you’re doing well.

I can see that you contacted our AI bot on May 6 to cancel your subscription, and I replied on May 7 confirming that your renewal had been successfully canceled. Could you please confirm if you received this message? A copy should have also been sent to your email.

Please note that after subscribing, it may take up to 12 hours for the cancellation option to become available due to processing. We are working to improve this experience.

Thank you for your understanding.

Noté 1 sur 5 étoiles

Fraudulent Charging

There was a free trial which turned into getting charged monthly with no subscription listed, no way to cancel, no way to contact them that works. Tried emailing and will end up having to dispute the charges through my bank.

22 avril 2026
Avis spontané
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Réponse de Hyper3D

I hope you’re doing well.

We reached out to you at the end of April from this email address (shagnwenyu@deemos.com), but it’s possible you may have missed it. At that time, we were unable to locate any subscription associated with your contact email, so we couldn’t proceed with handling your request.

Could you please provide the email address used for the subscription? We will take care of this for you as soon as possible.

Noté 1 sur 5 étoiles

Borderline fraud.

Borderline fraud.

I don’t how else to describe this experience. Yes the product worked.

I used a free trial to test it out and yes it worked. However once it was time to cancel that free trial, it was borderline impossible. I see below reviews where they’re stating that there’s an option to manage your subscription under your profile, there isn’t. There is no such option. If I could append a snip I would but I can guarantee there’s no option so they’re clearly lying to customers.

Additionally, after being able to cancel the subscription from their site, they attempted to charge my card which failed. I immediately cancelled using the stripe link in the email received by them. (the only email communication they really send out) Yet for some reason, I woke up this morning to a charge by them on a cancelled subscription. Funnily enough, they charged me yet I’m still on the free plan in their software. (I have pictures and video proof of this)

Also on search, this isn’t the first this has happened to others, I’ve seen results 6 months back with people having this problem with you guys, so why has it not been resolved…

I need money back Hyper3d.

3 avril 2026
Avis spontané
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Réponse de Hyper3D

I hope you’re doing well.

I can see that you contacted us on April 3 regarding a refund request. We replied on April 4 and have processed your refund accordingly. Could you please confirm whether you have received it?

Noté 3 sur 5 étoiles

Almost non existent customer support **UPDATED**

I tried the free trial and really liked it. I paid for one year two weeks ago. As of this writing I have still not been able to use the program. it keeps showing that I have 0 credits and it wants me to subscribe even though I did already. I have contacted them through live support and through email numerous times. Not a single email back yet (other than saying that they received my email and would get back to me in 2 business days).

Live support is no help either. They tell me that it shows that I paid for the year subscription and have no idea why it isn't working. Both people I have chatted with said that someone would get back to me, yet no one has. I don't even have the option to manage my subscription under my profile. The option isn't even there for me. I tried clearing my cache, trying different browsers, etc. with no luck. I finally asked for a refund the other day, and of course they have not gotten back to me. I am about to contact my bank about the issue to get my money back. It is a pity since I really liked the program and was looking forward to using it.

**After leaving this review I received my refund. They explained what the issue was and apologized for not responding to my emails in a timely manner. I am going to get a 1 month subscription and see how it goes. As stated above, I enjoyed using the a.i. when it was working for me.

12 mars 2026
Avis spontané
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Réponse de Hyper3D

We’re really sorry to hear about this — that’s not the experience we want anyone to have.

From your description (0 credits + missing subscription panel), this looks like a billing sync issue. That said, the delay in follow-up is on us, and we sincerely apologize.

We’d like to fix this for you as soon as possible. Could you please contact us at hello@deemos.com with your account email and a mention from Trustpilot? We’ll prioritize your case to either restore access immediately or process a refund, depending on your preference.

Thank you for your patience, and again, we’re sorry for the frustration caused.

Noté 5 sur 5 étoiles

Clean topology

Clean topology, free redo- Clean meshes and sharp details. Much better topology than I expected. And I'm suprised that they won't charge anything until you're satisfied with the results. So you can experiment and redo freely a lot.

28 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great for fast prototyping without…

Great for fast prototyping without heavy cleanup - I started using Hyper3D mainly for prototyping, and it has noticeably sped up my workflow. The geometry quality is good enough that I can focus on design decisions instead of cleanup. It’s not flawless, but it’s far ahead of most AI generators I’ve tried.

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Control is what makes the difference…

Control is what makes the difference here - The biggest advantage is control. Between partial redo, local edits, and low-poly options, you’re not locked into one result. That flexibility makes it feel like a real tool instead of a one-click generator.

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

One of the few AI 3D tools I kept using…

One of the few AI 3D tools I kept using - I’ve been testing a lot of AI 3D tools recently, and Hyper3D is one of the few that I actually kept using after the first week. The model quality is noticeably cleaner than most alternatives, especially when it comes to topology. That said, it’s not magic. You still need to know what you want and guide it properly. The big difference is that when it gets close, the redo and local modification features let you push it the rest of the way instead of starting over.

3 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Cannot cancel subscription

Went for a free trial trying their subscription only to find out i cant easily cancel.

29 janvier 2026
Avis spontané
Logo de Hyper3D

Réponse de Hyper3D

Sorry for the inconvenience. You can manage or cancel your subscription under User Profile → Manage Subscription. If you need further assistance, please submit a ticket on our website and let us know more details so we can proceed.

Noté 2 sur 5 étoiles

Subscription and Cancellation Issues

I subscribed to Hyper3D, and after I paid, my subscription never went active. I contacted support, and I didn't hear back yet after more than 24h (not even an automated email). I think I read somewhere that they can take up to 2 days to reply, which I believe is unacceptable in the current market. I tried to cancel my subscription, and there is no way to do it; they redirect you to Stripe, but there is no cancellation option.

UPDATE: After 5 days, they finally replied to me, and I was able to get a refund. Again, never received even an automated email saying the typical "We received your email, etc". I changed my review from 1* to 2* because even if they refunded me, my experience wasn't great, and if you are thinking about subscribing to their service, you need to be aware of this.

20 janvier 2026
Avis spontané
Logo de Hyper3D

Réponse de Hyper3D

Sorry for the inconvenience. If the subscription does not update correctly, please try refreshing the website or using a different browser.
The option to manage or cancel your subscription can be found under User Profile → Manage Subscription. And yes, requests submitted through our system are typically reviewed and replied within two business days. You can also check our Q&A and live chat with the assistant bot.
Let us know if you need further assistance.

Noté 1 sur 5 étoiles

I have been withdrawn money for a…

I have been withdrawn money for a couple of months. When i look into my email i dont have any email from them about any subscription. I once payd for some tokens just to try their service but never agreed to any subscription. There is no way to cancel any subscription or delete my account.

31 décembre 2025
Avis spontané
Logo de Hyper3D

Réponse de Hyper3D

Hi, you can cancel your subscription directly under your user profile. We also have a Support button on the bottom right corner of the website, if you need further assistance.
Please let us know more details so we can proceed.

Noté 1 sur 5 étoiles

Cannot cancel trial, was charged $300

I tried the platform with trial version. I had mixed feelings so I decided to cancel my subscription. But the "Cancel my subscription" command on the website does not work. I sent a ticket, no answer.

I sent an email with screenshot and video-capture, no answer either. So I was charged $300 from my account. Still no way to cancel my subscription, because they do not answer my ticket or may email so all i can do right now is go to my bank and cancel/block my card to make sure i will not be charged again in the future.

29 novembre 2025
Avis spontané
Logo de Hyper3D

Réponse de Hyper3D

We’re truly sorry for this experience. That’s on us. We’ll check your case immediately and process your refund.

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