Hyperice Avis 617

Absolutely terrible with communication. Ordered my boots 25th feb and after 10 days the date was pushed back twice and was told they were to be shipped last week. I contacted them last week with no response. I have emailed them daily for the last 7 days for an update and still no response

I was prepared to wait the “3 weeks” they said then the extra one and now no response is just crap

Really disappointed with these guys. I placed an order over two weeks ago, and had to reach out to them myself only to find out I would have to wait an extra week for my order to be sent. Well, that week has now passed and my order is still " being processed". Three email have now gone unattended. Unimpressed and disappointed with the lack of care Hyperice has for a customer

I ordered Normatec boots more than 3 weeks ago - they still haven't arrived. I've contacted them multiple times, and told they have no stock and are awaiting shipment - which keeps getting pushed back. Pretty disappointing considering the exorbitant price...

I contacted Hyperice today about a product and worked with Breanna B. Wow—amazing customer service. She spent the time to help me out and was patient, knowledgeable, and kind. Customer service is so important, and I will not only buy from Hyperice because of their superb products but also because their customer service is top-notch. Thanks, Breanna!

The WORST customer service- i have been trying to get a replacement FORK HEAD attachment for my HYPERVOLT PRO 2 and the offer international warranty but do not respond to my queries, instead deleting them forcing me to buy a whole new set. I live in the UK, the customer service team are totally incompetent

Quick response and a well organized delivery of a replacement device.

I’ve been waiting to receive my Normatec boots since December 27th the delivery date is getting pushed out over and over again. They keep offering me refunds but I don’t want a refund I just want my boots. I can’t understand why they also keep advertising them for sale when they have no stock it’s very frustrating.

I had amazing customer service from Alex at Hyperice.
I bought a product which stopped working. Alex gave me all my options and explained the process for me. When we decided on what options we wanted Alex managed the whole process from start to finish. It’s very rare to get such great service. Alex is truly an asset to Hyperice

I had had my eyes on Hyperice for some time now and my daughter had 2 products of theirs and I loved using it when I visited her. I had a few questions and concerns and Breanne was excellent and very helpful in answering my questions and most of she was very patient with me. Hyperice is truly an investment so you have to make sure you know what you are getting into and measure correctly etc. She was wonderful. I typically don’t care to use a chat but given the time I chose to do this, it was all that was available but Breanne was phenomenal and was there for me every step of the way. Kudos to you Breanne! Thank you! We shared a few laughs along the way too. That’s how you know it wasn’t a bot and a real person. I’m looking forward to my order. Thank you again!

These are expensive but they do work. The wireless feature is great and they are very adjustable and personalizable for the amount of pressure you desire. Worth it even if not an athlete. I have MS and have spasticity in my legs and the pressure relieves the spasticity. Excellent for circulation if you do not have blood clots, as a PT, PhD do not use if you have a history of lower like blood clots!

Thr customer service was fast, flexible, and courteous. Got the needed replacement quickly.

DO NOT BUY FROM ORIGINAL RETAILER (Hyperice)

Customer service is Awful!!!!! They do not respond to emails and fail to provide tracking number. They cannot be contacted. AWFUL

I highly recommend HyperIce for the quality of products and support they provide. I had a HyperIce Knee Unit that i use to ice myself down after competition. The bag started leaking and it turned out to have a puncture in the bag. I reached out to their support and was promptly assisted. Breanna was pleasant to deal with and provided a replacement bag right away.

One - the product is incredible. My entire family uses it pre and post-workout. We had tried other less expensive products and they just didn't make a difference. This product was well worth the investment. Two - their customer service is incredible. The Hyperice team stands by their product and are extremely responsive.

casi mes solicitando mi factura de compra de unas botas Normatec Elite, increíble que desde su página web no se pueda descargar la factura, ni la envíen en el momento de la compra ni te la envíen cuando la solicitas. El producto de momento es bueno pero la atención al cliente es horrorosa, mensajes automáticos y soluciones ninguna. No volveré a comprar nada.

Great product, poor customer service. I ordered the Hip attachment from Hyperice the same day I ordered the Normatech 3 legs from a third party seller (18th Oct). The Normatech 3 legs turned up on 21st Oct from the third party supplier. I chased Hyperice for an update via Webchat (which only seem to be staffed in the US) multiple times and finally on 28th Oct was told they where out of stock (That's 10 days since order) and either had to wait (no league time given) or get a refund. I asked for refund 2 days ago (lets see how long thats takes) and ordered the Hip attachment from another third party supplier and received next day. Hyperice, keep up the product development buy leave fulfilment to someone else .

I am writing to report a disappointing experience I’ve had with Hyperice regarding an order I placed on October 14, 2024, for their lower body system. According to their website, my order was supposed to be processed and shipped by October 18, 2024. However, I have encountered several issues since placing the order.

On October 17 and 18, I contacted Hyperice to inquire about the lack of tracking information. During these calls, I was informed that their warehouse had not fulfilled my order yet, and I was assured it would be shipped that day due to their acknowledged delay. However, as of October 21, I still had not received a tracking number, despite being told one would be provided by the end of the day on October 18.

I attempted to follow up via email with no response, and the promised call from a supervisor never occurred. When I called again, I was informed that one package had shipped and was scheduled for delivery on October 25, but the second package remained in the warehouse (as of today, 10/25/24). When I requested to escalate the issue, I was told that management typically does not make outbound calls. After a lengthy discussion with the representative, I was left feeling that my concerns were not being taken seriously.

Overall, Hyperice has shown a lack of accountability, failing to meet their shipping commitments or provide effective customer service. I feel that they are not prioritizing customer satisfaction and are unable to resolve issues efficiently.

This is a review regarding poor production quality regarding this company's NormaTec compression boots.
Have had several experiences with these boots. The spa of my gym in Chicago offers them 15 minute sessions at a price. Did maybe 20-30 sessions after intense 2 hour workouts. I was in heaven as the burning dissolved. My legs were joyful!
So I splurged.
Bought a pair from a major retailer for $799. In the first usage, the compression was weak. Really weak. I have enough experience with this product at the gym, so tried attaching and re-attaching the tubes. Same lame result. Then the "Air Leak" signal illuminated on the unit. 'Nuf said.
With days left on the retailer warranty, I returned the faulty NormaTec boots for a full refund. For $800+, one deserves outstanding quality. That is Normatec lacks. Further, this company's failure to to respond to reviews here reinforces their lack of regard for their customers once the sale has been made.

Ich habe vor kurzem ein Produkt von Hyperice bestellt, das schon bei der Lieferung nicht funktionierte. Obwohl ich das Problem sofort gemeldet habe, war der Kundenservice sehr langsam und unkooperativ. Anstatt eine schnelle Lösung anzubieten, wurde ich mit zusätzlichen Anforderungen wie dem Einsenden eines Beweisvideos, der Seriennummer und anderen unnötigen Schritten belastet – alles für ein Produkt, das von Anfang an defekt war.

Es scheint, als hätte der Kundenservice meine E-Mails nicht einmal richtig gelesen, da ich bereits alle notwendigen Informationen bereitgestellt hatte. Auch auf meine wiederholten Nachfragen, das Problem unkompliziert zu lösen, wurde nicht eingegangen.

Ich hoffe, Hyperice überdenkt seinen Ansatz zum Kundenservice, denn so verliert man Kunden.

I got this for my daughter and it worked great for a month. After the return window closed, the main unit stopped working. After only a month I had to return it for a warranty repair. Maybe I was unlucky but I’m not happy with their QC. It’s been 2 weeks and I’m still waiting for the device to be repaired and returned. I can’t recommend this product.