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À propos de l'entreprise

  1. Magasin d'instruments de musique
  2. Fabricant d'instruments de musique
  3. Magasin de guitares

Informations provenant de diverses sources externes

Ibanez is a Japanese guitar brand owned by Hoshino Gakki.


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2,9

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TrustScore 3 sur 5

16 avis

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(16)

3 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Attenzione: Chitarra allergica all'aria, alla luce e all'assistenza clienti

Bellissima questa chitarra (una Ibanez AEWC621 per la cronaca)! Ha solo un piccolo optional non richiesto: l'autodistruzione programmata.

Qualcuno mi spiega com'è fisicamente possibile che, dopo appena 6 mesi dall'acquisto, suonata la bellezza di 4-5 volte in croce e tenuta religiosamente chiusa nella sua custodia, presenti tutti i difetti (tra vistose scoloriture e crepe) che vi lascio nelle foto allegate?! È un vero capolavoro di usura spontanea!

Ma il vero spettacolo è l'assistenza, o per meglio dire, il muro di gomma. Contatto il venditore e lui, con poteri di chiaroveggenza (visionando foto via mail), mi liquida sempre via mail dicendo che l'alterazione sul tacco del manico è ovviamente colpa mia e dei "fattori ambientali", facendomi un elenco che include: fonti di calore, variazioni di temperatura, umidità, termosifoni, stufe, condizionatori e luce solare. In pratica non vendono strumenti musicali, ma delicatissimi reperti da vetrina a temperatura iper-controllata: mi raccomando, state attenti anche a guardarla troppo intensamente, sennò si spaventa e si sgretola!

E la farsa del reso? Dopo aver già emesso la sentenza di colpevolezza via mail, mi propongono con estrema generosità: "Spediscicela che la visioniamo, ma se secondo il nostro insindacabile giudizio il difetto non c'è, devi pagare tutto tu". Certo, mandiamogliela per un controllo "imparziale", visto che hanno già deciso a tavolino la sentenza!

Preso per sfinimento, decido di rivolgermi ai vertici, contattando il distributore (Ibanez / Hoshino Europe), sperando che un marchio mondiale si prenda la briga di tutelare i propri clienti. Povero illuso! Invece di un servizio clienti ho trovato il fan club ufficiale del negozio. Mi hanno risposto con una sviolinata così imbarazzante e sdolcinata a favore del venditore che per un attimo ho creduto l'avessero scritta sotto dettatura. Si sono prodotti in un magistrale lavaggio delle mani stile Ponzio Pilato aziendale: 'Eh no, noi non possiamo imporre nulla... però guardi, il venditore è uno dei nostri migliori rivenditori, bravissimi, vedrà che l'aiuteranno!'. Certo, si è visto come mi aiutano! Risultato della casa madre? Mi rimbalzano al punto di partenza: mandala a chi ha già sentenziato, senza vederla, che la colpa è tua. Un capolavoro di scaricabarile studiato al millimetro per prendere il cliente per sfinimento.

Insomma, un'esperienza fantastica che odora fortissimo di presa in giro. Compratela solo se vi piace il brivido dell'imprevisto, se amate il magico ping-pong delle responsabilità e, soprattutto, se avete soldi e tempo da regalare!

8 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Don't trust ibanez

I bought the GSM200 on 2022 just to learn and practice, basically it never left my home. Since the beginning of 2024 I can see part of the body started changing color. By now it completely changed its colour as far as looking like I applied a sticker on left side of the body of the guitar.

Basically it's made of different pieces of leftover woods glued together. Seriously it looks so embarrassing I keep it in a dust cover bag just to cover it. I know I bought the budget and starter bass, but this is below standard. I didn't expect this from one of the leading guitar maker. I wish I could share a photo of the guitar for everyone to see but there's no option on Trustpilot. I put the photo out on Amazon, since I bought it there.

I'll never buy or recommend ibanez guitars to anyone.

1 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

No spare parts, no support and no answers

No spare parts, no support and no answers from Ibanez, even through official dealers in my country (France).

I have a 1800€ RG2228 Prestige that I just can't play with because of broken saddles on the Edge III-8 fixed bridge. It's been 2 months now without any help from Ibanez.

This bridge is mounted on guitars from 1600€ to 5999€ that are still selling brand new and worldwide, but they don't even bother respond to official dealers when it comes to spare parts.

I don't recommend buying anything from this brand, and especially expansive guitars that you and your local shop won't be able to service.

5 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Ibanez Concord Jumbo 698 12 M String - Mangelhafte Holzverarbeitung

Ibanez Concord Jumbo 698 12 M String

Hallo an alle Musiker,

ich muss echt mal was los werden - es geht um die Sagenumwobene "Ibanez Concord Jumbo 698 12 M oder 6 String" die für Preise von 500 € bis 1000 € angeboten wird. Laut Recherchen und Bilder fand ich raus das diese nicht mit Massiven Hölzer verbaut wurde. Man sieht definitiv das sie keine Massive Decke hat da die Maserungen nicht Durchgehend sind. Entsprechend kann eigentlich somit auch der Boden und die Zargen nur Laminiert sein, sonst hätte mit Hundertprozentiger Sicherheit Ibanez über die Holz Eigenschaften Angaben gemacht, die aber gänzlich fehlen. Egal wo ich auch suchte und Hinweise fand aber es fehlen allgemein die Angaben über die Holzeigenschaften welche Verbaut wurden der Ibanez Concord 698 12 M. Die sind aber sehr WICHTIG und macht ja gerade den Sound aus und vieles mehr!

Zum guten Schluss - ich hätte das so nicht gedacht und bin doch sehr Enttäuscht über die Ibanez Concord 698 und diese Billige Herstellung (in Sachen Holzeigenschaften) aber dann auch noch so soviel Aufsehen darüber gemacht wird obwohl nicht wirklich sie das zu sein scheint was diese vollkommen übertriebene Preise angeht - kann auch sein das die Leute gar nicht das Wissen haben weil diese Ibanez Concord 698 zwar Optisch einen her macht aber doch aus Günstigsten Materialien (Laminiert nicht Vollmassiv) und sogar die Inlays aus Kunststoff und nicht aus Perlmutt hergestellt sind und leider wegen dem Top Optischen aussehen (der Gibson SJ 200, NP. ab 3000 Nachempfunden) viele dadurch Geblendet wurden.

Meine Erfahrung habe ich durch viele Jahre Erfahrung und Erkenntnisse die ich gewonnen habe durch Gitarrenbauer, u.a. auch eine habe mir nach meinen Wünschen bauen lassen. Bei meiner Wunschgitarre ist der Boden, Zargen und die Decke komplett Massiv und klingt einfach super.

Von daher ist immer WICHTIG und man sollte Skeptisch sein wenn ganz WICHTIGE Daten über die Holzeigenschaften bei einer Gitarre fehlen. Dieses sollte man immer beachten bevor man sich eine Gitarre kauft und dann vor allem auch noch Teuer angeboten wird. Solche Gitarren sind mit Laminierten Holzeigenschaften oft sehr Kostengünstiger aber auch zum Nachteil was den Sound angeht. Wenn diese dann auch noch Teuer angeboten werden - Finger weg - ihr werdet irgendwann feststellen dass das Schrott ist und dann kommt sie wieder auf den Gebrauchtmarkt zum Verkauf und hofft noch groß fast den Neupreis zu bekommen, weil sie eben Damlas TEUR war - aber meist schlägt das fehl!

Im übrigen ist diese Ibanez Concord 698 nie so teuer Verkauft worden wie sie allgemein hier für Sage und Schreibe 1000 € angeboten wird. Die hatte damals einen ca. Preis von 399 DM bis 500 DM. Gebraucht ging sie dann für um die 100 DM und 250 DM raus.

Von daher lasst die Finger von solchen Gitarren und Recherchiert erst aus welchem Material Gitarren Hergestellt sind, sonst habt ihr das Nachsehen.

Alles gute und beste Musikergrüße

PS: Bilder hätte ich gerne hier hochgeladen als Nachweis aber leider geht das hier nicht!

15 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

They Rock!

I only have an entry level GIO, but a long history of electrics! It’s the best I have had.

Once you learn how to fine tune, bridge, action, nuts, pickup heights etc… Get the amp and tone dialled…. It can sound as good in the right hands as anything.

Ibanez, recognised in the community, OK, maybe more metal, but even if you like classical or pop, it works.

It won’t update over the internet and stop working! They are comfortable, fast, look good, I’ve never had to complain to customer service, but I will bet they will fall over to help.

18 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Having used Ibanez guitars for 30…

Having used Ibanez guitars for 30 years, I decided to get my son an acoustic Ibanez. Just over a year has passed and the bridge was coming loose. I contacted Ibanez for the RMA to get the warranty work done. It took them over a week to respond, then asked me over and over what was wrong with the guitar. By this time it’s been two weeks and I finally get an RMA. No word at all after another two weeks. Finally I get pissed and email my would be customer service rep. He tells me it can’t be repaired and they are sending the replacement that day. It’s been over a week, I’ve asked for shipping info to find out if it’s even coming my way. Another week has past and still no response.

This is my last Ibanez I will ever buy. I will also encourage the students I teach to stay away from a brand like this. Sure the guitars are decent, but god forbid they need to actually honor any warranty work. There are just to many better companies I’ve dealt with that handle things much better.

19 octobre 2022
Avis spontané
Noté 1 sur 5 étoiles

Knowingly shipping junk. Stay away!

I have long been a fan of Ibanez guitars since buying my USA Custom in the 90's, which was one of the best guitars I have ever owned. After buying many other top brands recently, such as Suhr, Anderson Guitars, Music Man, and the like, memories of that USA Custom and the quest for the perfect neck profile led me back to them.

Unfortunately, Ibanez no longer produces a professional quality, or in many cases, a functioning instrument. And I am not talking about their low end lines, but their premium Japanese made models in the Prestige and J Custom series. I have had 11 out of 13 premium guitars bought arrive defective with a myriad of issues such as bad necks, non-functioning truss rods, bridge posts that won't lower action, wood stripped where the nut is fastened leaving it loose, uneven, grinding or sticking frets, and finish issues.

Last week I returned the 5th defective guitar in a row of the same 50th Anniversary model; the J Custom RG8570CST-NT, which was a replica of the USA Custom Exotic Wood I owned previously. I have traded emails with a customer service manager who admitted they are having major quality issues with the Fujigen Factory in Japan; where all their premium guitars are built. He also aknowledged they are aware Fender, including Jackson, and others using Fujigen are having the same issues.

The solution to my problem? I was advised to stop buying their guitars! Stating that while they are behind on orders they are not focused on correcting the quality issues and would not until after production is caught up. They are getting massive numbers returned from dealers. Sweetwater had a meeting with them in regard to their poor quality, and nothing has changed. The Axe Palace in Walpole Mass, a boutique dealer, returned 19 defective Japanese made, premium guitars in one week alone! Six other dealers have expressed similar issues.

I needed this guitar to record with for a professional pitch, but could not get one that worked and Ibanez refused to help. When right, these are fantastic guitars. But Ibanez is now content to sell instruments they know are full of defects and simply do not care. I bought 13, and 11 were returned defective and this is in the past few months. Think about those numbers. That is an abysmal success rate. A monumental amount of defects. I suggest we all stop buying their guitars, and maybe they will get the message! Zero Stars!

19 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Ibanez s470 guitars are still Great

Ibanez s470 electric guitars are still great!
I acquired my first Ibanez electric guitar in 1995, an electric blue s470 super-strat Custom USA (a mix of Japanese guitar engineering and USA pickup technology) it has been one of my go-to guitars right up to the present day (I've played it so much I've almost worn it away). My other go-to guitars are a Gibson Les Paul and a Fender Telecaster. This week I bought a new modern S470 super-strat with an ice blue finish (made in Korea) and it is refreshing to see that the new models are still made to the exacting and rigorous standards. It plays like a dream and has an amazing tone.

13 août 2020
Avis spontané
Noté 5 sur 5 étoiles

Probably the best basses

They make probably the best basses and are worth every penny. Unlike your bog standard Jazz bass or P-bass which weigh a tonne, their Soundgears are considerably lighter so you won't need to visit the chiropractor after every gig.
Build quality and tone is perfect and would definitely go and buy the same bass again if it got lost or stolen.

27 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Meine beste Gitarre ist meine IBANEZ:

Meine beste Gitarre ist meine IBANEZ:
Ich bin oft als Straßenmusiker und auf Bühnen unterwegs.
7 andere Gitarren stehen bei mir zuhause; alle haben maximal 1-2 Jahre "durchgehalten", aber die Ibanez klingt immer besser und ist im tägliche Einsatz.

11 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

Ibanez basses really hit the top notch of playability and more..

I have had and played several basses from Ibanez and currently I play the BTB 7-string and SR 6-string models. The company has always been innovative and creating great models - even exciting hybrid models even like 7-string basses. I also like the light-weighted SR-models and the sound they produce.

But the quality of any Ibanez bass still holds top notch within each category and even for the budget models like SR 305 or likewise you get quite a lot of great features and craftmanship from Ibanez whether that concerns playability, electronics or hardware - and aesthetics. Ibanez do not fail on these crucial counts.

16 mars 2019
Avis spontané

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