Iberica Food Avis 

817
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I wanted to update my review with a more accurate response. After enjoying some of the Serrano ham I purchased, I am very very happy with the product. Yes there was a slight shipping delay but honestl... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Unfortunately the manchego cheese wheel was warm when it arrived! Maybe more ice packs are needed. The delivery was super efficient.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m a repeat customer and have always been happy with the olive oil, DHL let me down with not doing next day delivery but that is nothing to do with them. Would definitely recommend

L'entreprise a répondu

Noté 5 sur 5 étoiles

This store is a treasure trove of quality products and friendly faces. I adore their deli section, where I often pick up fresh sandwiches and salads for lunch. Everything is made daily, and you can... Voir plus

À propos de l'entreprise

  1. Magasin de jambon fumé
  2. Fromagerie
  3. Magasin de produits gourmets
  4. Service de livraison des courses
  5. Vendeur de viande en gros
  6. Mareyeur

Écrit par l'entreprise

We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

817 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(817)

54 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service, end to end

Well managed, had everything in stock, exceedingly polite service with a courier speed to match.
I had to make a last moment adjustment to my order and Martin from Iberica Spanish Food could not have been more helpful. Truly excellent service, end to end.
Thank you

17 juillet 2024
Avis spontané
Noté 3 sur 5 étoiles

Very unlikely to use again

Delivery box badly damaged on arrival, arrived at least 24 hours late (so chilled products not chilled), 2 tins dented and one jar of lentils lacking liquid so layer of black lentils at the top. Also jar of tuna had been so shaken around 25% tuna in tiny bits - for a £6 jar.

Called and complained - very polite, hence very grudging 3rd star. Photos requested of all damage, and then more as angle not right. Provided promptly, but 24 hours later, silence.

Hugely disappointed. Have not yet used most products, can only hope they make up for experience so far!

6 juillet 2024
Noté 5 sur 5 étoiles

GOOD OIL, SERVICE & COMMUNICATION

Good communication from the vendor and their carrier, and a satisfactory delivery time. This is a good quality, adaptable olive oil, which we have used before, and in these cost inflationary times, the price remains competitive.

1 juin 2024
Noté 5 sur 5 étoiles

Good food

The pancetta was basically a chunk of fat with no meat at all, but thats fine, other than that all good quality food

9 mai 2024
Noté 1 sur 5 étoiles

Bad products presentation

Tuna jars' metal lids rusted, apparently advertised on the web product ("product discounted due of lid rusted") information not visible unless you click the pictures, no transparent information.
Olives cans dented in various areas.
Both products with really bad presentation that can affect the quality of these food. I don't know if I can trust these products.
Customer service's answers really poor, always blaming something else (advert, courier) etc. I sent pictures to customer service of both products but it did not help. You can not see products with this presentation in a supermarket.

16 avril 2024
Avis spontané
Logo de Iberica Food

Réponse de Iberica Food

We're very sorry for your experience. We do our best to provide clear product information, but we understand your concerns. The discounted tuna jars are noted as such, but we’ll review how this is displayed. Regarding the dented olive cans, we sincerely apologize—this isn’t the quality we aim for. We appreciate your feedback and the photos, apologies for the inconveniences

Noté 3 sur 5 étoiles

Quick delivery but unfortunately one of…

Quick delivery but unfortunately one of the items was incorrect. No exchange as it’s a frozen product. By way of explanation an email indicating that the item I purchased (listed on their website) was unavailable and to be discontinued, so I was given a similar one. Better service in other Spanish food websites…

3 avril 2024
Noté 5 sur 5 étoiles

Great range of products at good prices

Very pleased with how soon my order arrived. I had compared prices for a couple of items and Iberica seemed good value. Great range of products, too. We already enjoyed patatas bravas using the sauce: delicious and spicy. Looking forward to making some more Spanish dishes, especially honeyed aubergines with the caña de miel! My only niggle is that I wasn’t given an approximate delivery slot until late the previous night so had to clear the whole day as their tracking info said it couldn’t be left in a safe place. Next time I will ask the company whether they can authorise this.

2 avril 2024

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