IBKSPORT.UK Avis 12

TrustScore 4 sur 5

3,8

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À propos de l'entreprise

  1. Magasin de vélos
  2. Service de location de vélo
  3. Magasin de réparation de vélos
  4. Magasin d'accessoires de vélo
  5. Cyclisme sur route

Écrit par l'entreprise

Cycling and outdoor sports shop. We work with the world's leading brands and ship express worldwide directly with DHL, FedEx and UPS. We offer a top quality service aligned with customer needs. We are a European company located in Spain.

Turboebike. - Inspiration comes with sport

Écrit par l'entreprise

Professional mechanics certified by Orbea and Specialized.
We treat our clients with kindness, respect and offer advice tailored to the needs of each client.

Fast shipping all over Europe. Payment with 3D Secure System.

Fast and insured shipping with DHL, FedEx, UPS

Fast and insured shipping with DHL, FedEx, UPS
2-year warranty on all products.

Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

12 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

All in all it was a great experience…

All in all it was a great experience from the start to the finish. It was a bargain and a serious bit of kit for the price. It arrived on time with no issues. I would have given 5 stars but it arrived with no pedals. I’ve emailed twice, and had no response. I have now had to go out and purchase pedals myself at my own expense £60.00, so I can use my new bike.

6 juin 2026
Noté 5 sur 5 étoiles

Cannondale Topstone

Ordered the bike and it came in 2 weeks. It was carefully packaged with lots of cardboard, protective tape etc - perfect. I got a very good price, over half the UK price and IBK paid the import taxes. Communications were excellent especially Rosi Garrido. I am very pleased thank you

5 juin 2026
Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, top spec pinerello gravel bike at a really good price

31 mai 2026
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Réponse de IBKSPORT.UK

Hello Steve,

Thank you for your kind words and for taking the time to rate us.

We’re delighted to hear that you were satisfied with our service and customer care.

Best regards from the whole IBK team.

Noté 3 sur 5 étoiles

I was expecting a fully electric bike…

I was expecting a fully electric bike not one that I had to constantly peddle. For the Price that it Cost it Should be Fully Electric. Apart from that Your Service & Delivery was Spot on. Thankyou

25 mai 2026
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Réponse de IBKSPORT.UK

Hello Lyle,

Thank you very much for your feedback and for highlighting our service and delivery.

We are sorry to hear that the bike did not meet your expectations. Electric bicycles are designed to provide pedal assistance, which means the motor helps you while pedalling. Depending on the assistance level selected, the motor can provide more or less support, making pedalling significantly easier, especially on hills and longer rides.

However, electric bicycles do not operate on motor power alone and require the rider to pedal in order for the assistance system to work.

We appreciate your comments and are pleased to know that you were satisfied with the purchasing experience and delivery service.

Best regards from the whole IBK team.

Noté 5 sur 5 étoiles

Orbea denna gen 2 range extender took…

Orbea denna gen 2 range extender took about four weeks to get delivered from spain to uk a slight delay in UK customs but other than that very smooth none available in UK and even with the postage it was only 448 quid very happy plug and play no problems at all

20 mai 2026
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Réponse de IBKSPORT.UK

Hello Steven,

We really appreciate your feedback and the trust you have placed in our team. We are delighted to hear that the service we provided has met your expectations.

Best regards from the whole IBK team.

Noté 1 sur 5 étoiles

Do not order from them

Do not order from them, they sent me a MTB to the value of £1500. Firstly they sent my bike to the wrong address, I took the day off work and waited all day and was not delivered. I eventually called Fedex who told me the address was incorrect on the delivery label. The next day i asked my housemate to wait in for it. The bike was received with a dent on the top tube, they originally repsonded by telling me Cannodale will only offer me £100. After i refused this they told me that i would have to return the bike but in its original packaging. The damage was noticed when i was applying the invisframe. I told them this and they then offered me £150 which is still a joke. Anyway I also paid an extra £50 for qaulity assurance and assembly which they have completely refused any responsibility for. You would hope that you get the service you paid for. They do not listen and have ignored my request for this to be refunded. DO NOT ORDER from here and if you do I wouldnt bither paying for the additional service of qaulity assurance and assembly as they do not carry the service out efficeintly or even at all for that matter. Disgrace. No responsibilty taken for a poor service.

16 mars 2026
Avis spontané
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Réponse de IBKSPORT.UK

Dear Sam,

We are sorry that your order did not meet your expectations, but we would like to clarify a few important points:

The bicycle was sent to the address you provided in your order, and at no point did we or the courier company FedEx alter the address details. Upon receiving the bicycle, you confirmed that it was in good condition. We were notified of the damage to the top tube at a later stage, whilst you was applying the invisframe, at which point the incident was reported to us.

We initially offered you financial compensation, in line with the brand’s standard policy in such cases, but you decided not to accept it. For our part, we agreed to accept the return of the product and proceed with a refund of the amount paid; however, in order for the return to be processed, the bicycle must be returned in the same condition as it was received, which includes not having applied any invisframe or made any modifications, and this is something you refused and were unwilling to do. Like any online shop, we do not accept returns of items that do not meet these conditions, and in this case, the return has not been made by you. We have not denied you this option under any circumstances.

Regarding the assembly and inspection service, we confirm that the bicycle was dispatched fully assembled and inspected in accordance with our quality standards.

Kind regards,

The IBKbike team.

Noté 5 sur 5 étoiles

Great price, excellent customer service and fast delivery

This is the 2nd time I have ordered from Ibksport.uk. If you have any reservations about ordering from Spain, don't. The prices are very good and quite often the most competitive. Especially on hard to find kit/bikes. The customer service is excellent, answering all of my questions promptly and providing regular updates from order to delivery. To order a bike on a Monday from Spain and have it delivered by Friday to the UK is awesome. Very happy with my purchase.

13 février 2026
Avis spontané
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Réponse de IBKSPORT.UK

Dear Steven,

Thank you very much for your review and your kind words.

We are delighted to hear that you were satisfied with our service and customer care. Comments like these motivate us to continue improving every day.

Best regards from the entire IBK team.

Noté 5 sur 5 étoiles

Excellent people to deal with.

I bought a bike from this company who are based in Spain. They were brilliant to deal with and the bike arrived a few days later in perfect condition.

17 octobre 2025
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Réponse de IBKSPORT.UK

Dear K Mearns,

Thank you very much for your review and your kind words.

We are delighted to hear that you were satisfied with our service and customer care. Comments like these motivate us to continue improving every day.

Best regards from the entire IBK team.

Noté 5 sur 5 étoiles

Very good website with a great choice…

Very good website with a great choice and easy to order what I wanted at an excellent price. All taxes and dues paid so no further costs for delivery to the UK. Delivery was very quick. Overall, highly recommended

8 novembre 2024
Noté 5 sur 5 étoiles
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Réponse de IBKSPORT.UK

Thank you very much for your kind words! We're thrilled to hear that you're satisfied with our service. If there's anything else you need or if you have any further feedback to share, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future.

Best regards,

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