15+ days on a 10 day shipping cycle and I'm only 2 states away from them. NO tracking number was given. I recently ordered something from California and received it in 5 days. Will never order again!... Voir plus
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Lisez les avis des autres
Two weeks to ship a product from PA to SC (felt pads to help resolve a foot blister); I went with another source on Amazon; they sent a similar product (same shape, size, and material) in two (2) days... Voir plus
L'entreprise a répondu
The product I ordered will fit my valance wonderfully and it arrived in perfect condition. I plan on ordering more soon, to have on hand when/if the others break.
I was waiting for the wine glasses for over a month but once I contacted the customer service they responded back quickly and I received them in about two weeks after that. They are beautiful I’m ve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de IBSPOT.COM
Écrit par l'entreprise
Welcome to visit our site, we hope you enjoy your shopping experience on Ibspot!
A fresh approach to shopping
Ibspot is a global online marketplace, where people can come to discover unique brand items with great values.
Created with life in mind
Ibspot is a platform which will provide one stop business solutions, help business or independent to be a brand, make your ideas come true and make you successful.
Discover your favorite place
Transforming shopping into an experience, exploring in the sea of brands and making your best choices.
Unique Everything
Bring millions of unique products to our customers to meet your needs with unique value and best shopping experience.
Secure Shopping
We use best-in-class technology to protect your transactions and personal informations with worries free and risk free.
Putting the customer first
We put the needs and requirements of our customer ahead of anything and everything else. And if you ever need assistance, we are always ready to step in for support.
With our efficient supply chain management and dedicated distribution/consolidation centers, we have been able to truly connect the world and combining it with an unmatched customer experience. Things that you will not find anywhere else you will find at Ibspot.
Coordonnées de contact
1414 Willow Ave, , 19027, Elkins Park, Etats-Unis
- 15702775491
- info@ibspot.com
- ibspot.com
3,6
Moyen
592 avis
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great French Press!
The french press coffee maker is high quality and delivers as advertised. We are so pleased with it. It took a bit of time to arrive but was worth waiting for it.
17 janvier 2026
Avis spontané
Réponse de IBSPOT.COM
Thank you so much for your thoughtful review! We’re delighted to hear that you’re pleased with the quality of the French press and that it performed just as advertised.
We also truly appreciate your patience with the delivery time. It means a lot to us that you found the product worth the wait.
Thank you again for your support, and we hope you continue to enjoy many great cups of coffee with it!
Excellent product
Excellent product. Installation was straight forward and the instructions were clear. It's very sold.
15 janvier 2026
Avis spontané
Réponse de IBSPOT.COM
Thank you so much for your wonderful feedback! We’re thrilled to hear that the installation was straightforward and that the instructions were clear and easy to follow.
We’re also glad you’re happy with the product’s quality and sturdiness — that’s exactly what we aim for!
We truly appreciate your support and hope you continue to enjoy your purchase.
Never received product!
Ordered product on Jan. 8. Never received it. All attempts to contact them by listed email address (5 times)and phone no. futile. Posted phone no. appears disconnected. What a scam!
29 janvier 2026
Avis spontané
Réponse de IBSPOT.COM
We’re very sorry to hear about your experience and understand your frustration. We’d like to look into this for you, but we don’t have enough information here to locate your order.
Please contact us at support@ibspot.com
with your order number or the email used at checkout, and our team will assist you right away. Our phone line is voicemail-based due to high call volume, but all emails are answered in the order received. We appreciate your patience and the opportunity to help resolve this.
excellent customer service
our order got lost in transit.
customer support immediately stepped in to help and made the situation right.
i wouldn’t hesitate to order more from this company again!
9 janvier 2026
Avis spontané
Réponse de IBSPOT.COM
Thank you for your wonderful review! We’re glad our customer support was able to assist and make things right. We truly appreciate your trust and look forward to serving you again!
Scam. Never got my order---UPDATE, JAN. 4
Ordered for the first time. Never got my order. First they gave me a DHL tracking number which then said package was delivered. It was NOT. I asked DHL for proof of delivery which they did NOT have. They looked up their records and told me that that was NOT my tracking number and that it belonged to someone else who didn't live in our state. They said Ibspot gave me the wrong tracking. I emailed Ibspot several times. Finally they responded changing their story, and said package was with USPS and gave me a post office tracking number. I tried tracking it, and USPS said 'we do not have this package'. and now am out $58.75. They never shipped my package at all in the past 2 weeks, and lied about it. They STILL have not shipped it. These people are low life scammers. I have contacted my bank and BBB. I am continuing to try to get my refund. IF I got my item, I would change my review but so far they are lying, not shipping, and communication is atrocious.
JAN.4, 2025 UPDATE- I finally got my order--- but ONLY after repeated attempts to email them, filing negative reviews, and a BBB complaint. I called them once and explained everything about the bogus DHL tracking they sent me, and the rep actually hung up on me! They certainly knew that the DHL tracking number they gave me was false---that it was in fact for a person in New York state. (I live in New Hampshire). (OH, AND I SEE THEY CLAIM THEY NEVER GAVE ME A DHL TRACKING NUMBER---A HUGE LIE; I STILL HAVE THE EMAILS FROM THEM WITH THE DHL TRACKING NUMBER AND SCREENSHOTS OF THE DHL TRACKING HISTORY. I ALSO HAVE THE EMAIL FROM IBSPOT STATING THAT MY PACKAGE WAS DELIVERED (VIA DHL) THAT DAY! (They emailed me on Christmas Eve and said my package was delivered)! Of course there was no package here so that caused us to panic looking everywhere including at the neighbor's homes! When tracking it, it showed delivered at Newburgh NY. Their story then changed and they provided a USPS tracking number---2 weeks after I had ordered, and AFTER they had told me my item had already shipped via DHL. In fact it did not ship until many days later. The hassle I went through with these people was ridiculous, and their whole business is, in my opinion extremely sketchy. I would never order from them again and I strongly advise everyone else NOT to have anything to do with this company.
21 décembre 2025
Avis spontané
Réponse de IBSPOT.COM
We’re very sorry for the frustration this situation has caused. We want to clarify that we never provided a DHL tracking number for this order. Upon reviewing our records, we provided the USPS tracking number via email, and the current status shows that your item arrived at the CENTER OSSIPEE, NH 03814 post office on December 30, 2025 at 1:28 PM.
The package is ready for pickup at:
CENTER OSSIPEE POST OFFICE
71 Main St, Center Ossipee, NH 03814-9998
Hours: Mon-Fri 8:30 AM – 4:30 PM; Sat 9:00 AM – 12:00 PM
We apologize for any confusion regarding the tracking information and hope this helps you retrieve your item. If you need further assistance, please contact us directly at support@ibspot.com
Terrible unreliable order fulfillment
I ordered an item from IBSPOT on December 6 and they claimed it would be shipped and arrive by December 19. Now it’s December 23 and still no word of where it is or what happened! And they don’t answer their phone or respond to email. Terrible!
23 décembre 2025
Avis spontané
Réponse de IBSPOT.COM
We’re very sorry for the frustration you’re experiencing. Unfortunately, we don’t have enough information from your review to locate your order in our system.
Please contact us directly at support@ibspot.com
with your order number, name, and email used at checkout so we can investigate immediately and provide an update. We sincerely apologize for the inconvenience and want to help resolve this as quickly as possible.
IBSPOT.COM is a scam and/or dropship site
IBSPOT.COM is a scam site that list items from amazon, so I assume they are a dropship bot. They up pice and just buy ads on google shopping. They may ship or not ship, but sure they do not get permission from those brands. Some item show lower price so if you fall for it, they might get your credit card information and never ship. Buyer beware! I am surprised that GOOGLE SHOPPING IS THIS BAD LATELY.
19 décembre 2025
Avis spontané
Réponse de IBSPOT.COM
We’re very sorry you feel this way and want to clarify that IBSPOT.COM is a legitimate business. We source and sell our own inventory and take customer security very seriously—no credit card information is ever misused.
If you ever have a concern about an order, you are welcome to contact us directly at support@ibspot.com
so we can verify the details, provide tracking information, or process a refund if needed. We strive to provide accurate product listings, secure transactions, and reliable shipping for all our customers.
I have yet to receive my package after…
I have yet to receive my package after weeks of waiting not really sure what to do yet
7 décembre 2025
Avis spontané
Réponse de IBSPOT.COM
Hi Mateo, we’re sorry to hear about the delay. Please email us so we can assist you right away, as we have several orders under your name and want to be sure we’re checking the correct one. We’re here to help and will get this sorted for you as quickly as possible.
My replacement BOSE remote
My BOSE remote broke so I searched for a replacement. They had one advertised as a BOSE replacement for a SOLO 5 system (mine). I bought it and arrived on Dec 2. I tried to use it and couldn't program any device. Not only that but it wasn't even programed for my BOSE. And no BOSE number code. I have e-mailed and left 5 days of recorded messages about my problem. Today, Dec 7, will be my sixth day messaging them with no response.
2 décembre 2025
Avis spontané
Réponse de IBSPOT.COM
Hi Robert, we’re very sorry to hear about the trouble you experienced with your remote and for the frustration caused by not receiving a response. Upon checking, we were unable to locate any emails under your name. Please expect a call from us so we can help resolve this issue properly. Thank you for your patience, and we look forward to assisting you.
Refuses to accept a return for their defective item, Chinese company portraying themselves as American
Ordered a 'preserved rose in a display box', the item arrived later than originally stated and the rose was wilted and near dead. Contacted them immediately and was told they dont take returns on flowers. Informed them I'll let my credit card company handle the dispute since they are obviously selling items that are defective.
Pretty obvious this is a Chinese company falsely portraying themselves as an American one
17 novembre 2025
Avis spontané
Réponse de IBSPOT.COM
Hi Valued Customer,
Thank you for your feedback, and we’re truly sorry to hear about your experience. Unfortunately, we are unable to locate your order based on the information provided in this review. In order for us to properly investigate and resolve this issue, please contact us directly with your order details.
You can reach us at support@ibspot.com, and our team will be happy to assist you and escalate the matter promptly.
We look forward to helping you.
— Nicole Smith, Customer Service Manager
Thank you for understanding my…
Thank you for understanding my situation as I ordered an item that I had no need for it I contacted the company told them about why I am returning the item. Thank you for your understanding and given me a credit. I appreciated and will look on your side to order in the future.
25 novembre 2025
Avis spontané
Réponse de IBSPOT.COM
Hi Nilab,
Thank you so much for your kind review! We’re glad we could assist you with your return and that everything worked out smoothly. Your appreciation truly means a lot to us.
We look forward to having you shop with us again in the future. If you ever need assistance, we’re always here to help.
Thanks again for choosing us!
I ordered a skillet from IBSPOT.COM and…
I ordered a skillet from IBSPOT.COM and it arrived with a huge dent on it and scraped paint. The skillet was obviously sent in that damaged condition by IBSPOT because the actual packaging was such that this extensive damage could only have happened at the IBSPOT warehouse. But, they sent it anyway, and charged me $75 for this damaged skillet. BEWARE! I would never recommend IBSPOT. Do not be scammed by this terrible company!
16 juillet 2025
Avis spontané
Réponse de IBSPOT.COM
Hello Chris,
We're very sorry to hear about your experience and the condition in which your skillet arrived. We take issues like this seriously and want to make things right as quickly as possible.
Could you please provide us with more details, such as your order number and the email address used for the purchase? This will help us locate your order immediately.
You can also contact us directly at support@ibspot.com
with the subject line "Trustpilot review order number IST_" so we can escalate your case right away.
Thank you for bringing this to our attention — we’re here to help resolve it promptly.
Never received my $56.00 order
Never received my $56.00 order. Said it would ship from Germany. Email said it shipped, but the "Track your package" link showed that nothing was shipped. Seems like a scam.
5 novembre 2025
Avis spontané
Réponse de IBSPOT.COM
Hi there, we're really sorry to hear about the issue with your order — that’s definitely not the experience we want for our customers. We’d like to look into this and make things right. Could you please email us at support@ibspot.com
with your order number and any details you have about the shipment? Our support team will investigate this right away and provide an update.
Thank you for bringing this to our attention — we appreciate your patience and the opportunity to resolve this for you.
Great experience
1 octobre 2025
Avis spontané
Réponse de IBSPOT.COM
Thank you for your kind feedback! We’re delighted to hear you had a great experience and look forward to serving you again.
DO NOT order anything.from this…
DO NOT order anything.from this company, Theyre in business only to scam customers! Ordered an item about 2 months ago & tracking said was shipped to Georgia instead of intended state of Michigan. Advised they would reship and month later have heard nothing & received nothing. Won't even respond to emails now!
14 septembre 2025
Avis spontané
Réponse de IBSPOT.COM
We are sorry to hear about your experience and appreciate the opportunity to clarify the situation. Upon reviewing our records, we can confirm that all of your emails were responded to promptly. In your initial message, we informed you that the package was returned to us due to an invalid address, and we requested address confirmation, which you kindly provided. Following that exchange, we did not receive any further correspondence from you. As discussed in our most recent communication, we processed a full refund promptly. We sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding.
Ordered some probiotics
Ordered some probiotics, never got them.
Lie after lie about the order coming from Germany and I would get a text when reaching the USA custom.
Never happened
Don't buy anything from them
1 septembre 2025
Avis spontané
Réponse de IBSPOT.COM
We sincerely apologize for the inconvenience you experienced with your recent order. Some of our products are fulfilled from our international warehouse, which may result in longer shipping times due to customs procedures and updated tariff regulations. Upon receiving your cancellation request, we promptly processed a full refund. Please accept our sincerest apologies for the delay and any frustration this may have caused. As a gesture of goodwill, we would like to offer you a 10% discount on your next purchase. We truly value your understanding and hope to have the opportunity to serve you better in the future.
Réponse de IBSPOT.COM
Thank you for your kind words! We’re thrilled to hear you had a positive experience and truly appreciate your support. We look forward to serving you again soon.
Great experience!
Received more quickly than estimated! Customer service was very responsive and overall great experience. Taffy was yummy. Not a huge maple flavor, but good!
3 octobre 2025
Avis spontané
Réponse de IBSPOT.COM
Thank you for your wonderful feedback! We’re glad your order arrived quickly and that you had a positive experience with our customer service. We’re also happy you enjoyed the taffy and appreciate your note about the flavor—we’ll take that into consideration. We look forward to serving you again soon!
Buyer beware
Buyer beware, please understand that the customer support contact information they post on their website is not a valid email and I was never successful in reaching anyone on the phone number they list on their website.
I tried to return an item and they flatly refused but offered that I could keep it and they would credit me back 20 percent of the purchase price for my inconvenience.
23 septembre 2025
Avis spontané
I ordered a month ago
I ordered a month ago. I emailed customer survive aka Sara only to hear the product comes from Canada. Last week a shipping label in NY was created but it hasn’t shipped! Don’t order from this company.
31 août 2025
Avis spontané
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