I have made four attempts to contact Vik now on email and via the phone. Emails get bounced back and phone no response with no ability to leave a message. I need to speak to the team urgently regardin... Voir plus
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Lisez les avis des autres
2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... Voir plus
L'entreprise a répondu
Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... Voir plus
L'entreprise a répondu
Extremely smooth sailing from start to finish! Quick response time from customer service and vehicle delivered with no hassle and exactly as described. Would definitely use this company again! Vik was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Coordonnées de contact
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, Royaume-Uni
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4,2
Bien
216 avis
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Extremely poor customer service and aftercare
Avoid this company is my advice. Having paid for the maint and servicing package they have done everything to avoid providing that service. Having been with them for well over a year I contacted them to ask what was happening, only to be asked this once I went through what should have been a simple service booking process:
Who told you the car needed a service? Why do you think your car needs a service.
I mean, what on earth? Bear in mind the mileage was on the booking form - that in itself was an indication it was due.
I've heard nothing since filling that in and submitting or since contacting them directly to register my displeasure.
It's basic really, if someone pays for something in good faith, provide it. Don't put up barriers and ignore.
10 avril 2026
Avis spontané
Réponse de icarlease.co.uk
Hello Julie, Thanks for taking the time to leave the feedback.
I know we did help you with this and got things moving, and whilst I don’t want this to come across as dismissive at all, I do think there’s been some frustration around the process rather than us not providing the service.
To be clear, we are not avoiding providing anything you’ve paid for. The maintenance and servicing package is there to be used, and we do honour that.
The questions you’ve mentioned from the booking team aren’t barriers, they are there for a reason. They’re used to confirm the vehicle is actually due a service and to make sure it’s booked correctly with the right garage, at the right time, under the correct terms of the agreement. That avoids failed bookings or incorrect work being carried out.
Once you’ve provided all the relevant information, the booking team will then contact the garage, arrange the appointment, and confirm everything back to you. It’s not an instant process as it involves coordinating with third party garages, but it ensures everything is booked in properly.
We manage a large number of vehicles and all customers go through the same process, whether that’s online or over the phone. It’s there to make sure everything is done properly and consistently, and it’s something that generally works well for everyone.
While we don’t agree with the one star review, it is of course your opinion and we respect that. The process itself has been reviewed and there will be no changes to it, as it is there for a reason and works across our wider customer base.
I’m sorry you’ve felt the need to leave a review on this, but I do hope the above, along with the emails from our team explaining the process prior to the review, helps give some more context.
Absolutely thrilled with my new Audi A3…
Absolutely thrilled with my new Audi A3 Black Edition, would recommend iCarlease highly!
4 mars 2026
Avis spontané
Réponse de icarlease.co.uk
Hiya Isabel. Really appreciate you taking the time to leave this, great to hear you’re happy with the Audi A3 Black Edition, they’re a great car.
Thanks again for the recommendation, it means a lot.
Most of all though, enjoy your new car!
Rebecca was quality *****
Rebecca was quality, kept in contact with me at all times , responded well.
Had never heard of this business was a bit unsure but EXCELLENT SERVICE and the car is brilliant
1 avril 2026
Avis spontané
Réponse de icarlease.co.uk
Hi Stephen, thanks for taking the time to leave this.
Really glad Rebecca looked after you properly and kept everything on track. We know trying a new company can feel a bit unsure at first, so it’s good to hear we delivered for you.
Most of all though, enjoy your new Jaecoo!
New car delivered with mechanical fault
Secured a lease deal for brand new Audi A3. Delivered (new) 26 reg, with a mechanical fault. 3 weeks in, unable to use the car, but being charged. In my opinion, it should be reasonable to receive the car in working order.
31 mars 2026
Avis spontané
Réponse de icarlease.co.uk
Hi Darren, thanks for taking the time to leave this.
I’m really sorry to hear you’ve had an issue with the car, especially so early on, I completely get why that’s frustrating.
Just to give a bit of context, the vehicle was delivered on the 9th and the issue was reported on the 23rd. All vehicles go through Audi’s pre delivery checks before handover, and there were no issues reported at delivery by either the supplying dealer or the driver.
From our side, we’ve been responsive throughout and advised getting this looked at via Audi Assist or your local retailer so it can be properly assessed. As of yesterday, Audi were still investigating and had indicated it may not be a straightforward warranty issue.
We’ve also asked the supplying dealer to speak directly with the retailer you’ve booked into to help move things along and get some more clarity.
I do understand this isn’t the experience you expected. We’ve stayed close to this and will continue to support you while Audi complete their investigation.
Rebecca was brilliant!
Rebecca was brilliant to deal with. Provided me with loads of different quotes and all the info I needed to make my choice. The price was the best on the market. The delivery was smooth and I'm loving the car.
9 mars 2026
Avis spontané
Réponse de icarlease.co.uk
Hi Scott, Thanks for taking the time to leave this, really appreciated.
It's great to hear Rebecca looked after you properly, she’s done a great job there giving you the options and making sure you had everything you needed to decide.
Also that the delivery went smoothly as well and even better that you’re enjoying the car, that’s what it’s all about.
So most of all though, enjoy your new Audi A3!
Was an ok service
Was an ok service, accounts was good and responsive despite them charging a few times when they shouldn’t have. When it came up to the car going back I had no option to extend, and I asked about what replacement cars they could offer and did not receive a reply. On pick up of the car there was some minor scratches which the rep said were wear and tear, but then received an invoice for fixing the bumpers. Disputing this at the minute, but my main gripe was their lack of contact when I asked about a new car. (I’m still in the market for one as well, evaluating options) Other than that, and the accounts issues that were sorted pretty quick my experiences were ‘ok’.
30 mars 2026
Avis spontané
Réponse de icarlease.co.uk
Hi Mike, Thanks again for discussing this today.
From looking back at the emails, I think part of the issue was we weren’t fully clear on what you wanted at the time, and we didn’t actually get a quote sent out through the CRM. Once that’s done it usually keeps things moving and keeps in touch, but we didn’t get to that stage here, which is on us that's fair.
Once you’ve decided whether you’re going down the salary sacrifice route or want to look at another PCH deal, just let us know. More than happy to help and we’ve got some strong offers on at the minute.
5 star service!
Extremely smooth sailing from start to finish! Quick response time from customer service and vehicle delivered with no hassle and exactly as described. Would definitely use this company again! Vik was who I was dealing with and couldn’t fault his advice and communication :)
9 mars 2026
Avis spontané
Réponse de icarlease.co.uk
Hi Nicole, Really appreciate you taking the time to leave this, thank you. Glad everything went smoothly from start to finish and that the car arrived exactly as described.
I’ll pass this over to Vik as well, he’ll be pleased to see it.
Most of all though, enjoy your new Audi A3!
I’ve leased a few cars and these people…
I’ve leased a few cars and these people are a cut above, attentive, focused on compliance and making sure I got the right car for me. I did also speak with the head of brokerage Matthew and his first question was how has my experience been. They seem to be focused on always doing better, which I liked being in customer service myself
27 février 2026
Avis spontané
Réponse de icarlease.co.uk
Hi Edwina, Really appreciate you taking the time to leave this, thank you. It was good speaking with you as well, and I’m glad the experience came across the way we intended. We do genuinely try to keep improving and make sure everything’s done properly, not just quickly.
Most of all though, enjoy your new Jaecoo!
Réponse de icarlease.co.uk
Hi John, Thanks for taking the time to leave a review, it’s really appreciated.
Great to hear everything went smoothly and that you’re happy with the service. Most of all though, enjoy your Audi A3!
I’m still shocked
I’m still shocked at how quickly I got my car booked in for delivery. I spoke to them and got my finance in place on a stock car and was told a timeframe of 2/3 weeks was what I was looking at. I got my car in 10 days…. Absolutely brilliant, shout out to Luke for answering every single question I had and helping me with my insurance struggles!
Would recommend to anyone, the A3 is fabulous!
30 janvier 2026
Avis spontané
Réponse de icarlease.co.uk
Hi Sammy, thanks for taking the time to leave such a positive review, it is really appreciated.
You are right on the delivery times, with stock cars things can move very quickly once finance is in place, but even then 10 days is a great turnaround. From our side I am pleased everything went smoothly and we were able to get the car booked in far quicker than initially expected. We are glad Luke was able to help, he did a great job answering your questions and supporting you through the insurance side, and I will make sure this is passed on to him.
Great choice with the A3, they are cracking cars, and most of all though, enjoy your new car!
If you value your time
If you value your time, be very cautious with iCarLease.
I was told the car was “in stock” and expected a quick turnaround, but the delivery kept getting pushed back with little/no clear updates every time I contact them the person he on thebphone or email he was telling me it's new car not come to the UK yet as soon I get update I will contact u , the question is if car in UK yet why u advertise car in stock . After around 4 months of delays, he avoid to reply my email and answer the call I did not have any option unless cancel the order and buy from somewhere else
The most frustrating part was the lack of proactive communication — I had to chase repeatedly, and expectations were set at the start that simply weren’t met.
Hopefully others have a smoother experience, but based on mine and other reviews I've seen I wouldn’t recommend if you need reliability and honest timelines.
6 octobre 2025
Avis spontané
Réponse de icarlease.co.uk
Hi Abdul, Thanks for taking the time to leave your feedback. I am sorry for the frustration caused by the delays and the experience you had.
Delays like this can unfortunately happen at times due to factors outside of our control, but I appreciate that does not make it any less frustrating, especially when expectations are set early on.
I am sorry you felt communication was not as strong towards the end. That feedback is important to us and is something we continue to work on.
I do hope you get fixed up with a new car soon.
I recently worked with Rebecca Phoenix…
I recently worked with Rebecca Phoenix at iCarLease for the supply of my new car, and once again the whole experience was excellent from start to finish.
Having used Rebecca’s services for my previous vehicle, I’m pleased to say the same high standards of service were delivered throughout once again. The process was straightforward, well organised, and completely hassle-free. I was kept fully informed at every stage, which made everything simple and stress-free.
Rebecca’s professionalism, efficiency, and friendly approach really set her apart, and together with her colleagues she made the entire experience smooth and enjoyable.
I wouldn’t hesitate to recommend Rebecca and the team at iCarLease and look forward to working with her again in the future.
22 janvier 2026
Avis spontané
Réponse de icarlease.co.uk
Thanks for taking the time to leave such a great review Paul, it is really appreciated.
Great to hear everything went smoothly again and that Rebecca delivered the same high standard of service throughout. Keeping things clear, well organised and stress free is exactly what we aim for, so it is good to know that came across.
Most of all though, enjoy your new Jaecoo 7 !
Almost a 4 star or lower but Rebecca…
Almost a 4 star or lower but Rebecca Phoenix saved it.
Car was ordered far in advance and the delivery date did change a few times, after the last change was too far away Rebecca stepped in and managed to source an alternative for me which spot on.
Obviously delays are from the dealer or manufacturer of the car so cannot be wholly blamed onto the leasing company, but they kept me well informed and Rebecca was fast to respond and find a solution.
I approached Audi for a private price on the vehicle and they could not get near it! Overall a great price on a great car & would highly recommend Rebecca!
20 janvier 2026
Avis spontané
Réponse de icarlease.co.uk
Hi Rob, Thanks for taking the time to leave such a detailed review, it is really appreciated.
You are right on the delivery point, delays are usually down to the dealer or manufacturer. From our side, I am pleased we were able to step in when the dates moved too far out, source a suitable alternative and keep things moving for you. Rebecca did a great job leading that and keeping you well informed throughout, and thank you as well for being understanding with the situation.
Good to hear Audi could not get close on price either but most of all though, enjoy your new Audi A3!
Avoid
3 years of Lexauto lease, 9 months of Arval, and in between 2.5 years of icarlease.....and those 2.5 years, with a car returned numerous times to dealers, faults not rectified, difficult correspondence with icarlease over a few issues including early termination, servicing items, non-fault parking ticket issues....and reading others who have had issues.....and a phone calls from the manager of the brokerage......wouldnt recommend.
8 avril 2025
Avis spontané
Réponse de icarlease.co.uk
Hi Jeremy, Thanks for taking the time to leave your review. I’ll be honest, it’s disappointing to read a one star review given the amount of time and effort that went into trying to support you throughout the issues you experienced.
From our side, once the problems with the vehicle became apparent, we were actively involved in liaising directly with CUPRA and the supplying dealer to help get matters investigated and resolved. We chased responses, pushed for updates, and tried to move things forward where possible rather than leaving you to deal with it alone.
We also suggested you speak with the BVRLA independently to sense check everything we were doing. Their view was that we’d acted correctly and that the level of support provided was appropriate and above board, which we felt was important for you to hear from an external body rather than just from us.
It’s also worth noting that some of the faults raised were linked by the dealer to third party devices being plugged into the vehicle. While we can’t be certain on every point, the underlying issue here appears to be the car itself and the ongoing technical problems you experienced with it. As a broker and leasing provider, there’s a limit to what we can physically control once a vehicle is on the road, particularly when manufacturer level technical faults are involved.
That said, we’ll always reflect on feedback and look at where we can improve. We genuinely try to do the right thing for customers, even in difficult situations, and we accept there’ll always be cases where the outcome isn’t what anyone would want.
We do hope your next vehicle proves to be a good one and that you have a much smoother experience going forward, with no issues at all.
Shoutout Vik and Luke
Shoutout Vik and Luke
From start to finish Vik was there with anything i need assurance on giving updates throughout the full process being as much help as you possibly could be. massive thanks to him and also Luke for ensuring a smooth delivery on the right date with all the correct details no messing around from them 2! Highly recommend
18 décembre 2025
Avis spontané
Réponse de icarlease.co.uk
Thanks for taking the time to leave this, we really appreciate it.
We will make sure this gets passed on to both Vik and Luke. They will be pleased to see it. Keeping things clear, straightforward and on track from start to finish is exactly how we aim to work, so it is good to hear that came across.
Thanks again for the recommendation. Most of all though, enjoy your new car!
Excellent customer service from Vik and…
Excellent customer service from Vik and Luke through out the lease process, always on hand to answer questions and a very quick delivery date, very competitive price and would highly recommend using them
12 décembre 2025
Avis spontané
Réponse de icarlease.co.uk
Hi Simon, Thanks for taking the time to leave a review, really appreciate it. Glad to hear Vik and Luke looked after you throughout and got everything turned around quickly. Enjoy the A3 and thanks again for recommending us.
Most of all though, enjoy your new car!
Great value car…
Great value car compared to other leasing companies - Audi A3 Saloon. Excellent communication from the team throughout and Rebecca was great, instantly responding to any question that I had.
8 décembre 2025
Avis spontané
Réponse de icarlease.co.uk
Thanks for leaving the review, really appreciate it. Good to hear you found the Audi A3 great value and that the team kept everything clear for you. Rebecca will be made up with the mention too. If anything comes up just let us know.
Most of all though, enjoy your new car
This is my first time doing a car lease…
This is my first time doing a car lease so needed guided through the process & found the process easy because of the professionalism & personl dealings i had with Rebecca she made me feel as this was personl & not just dealing with a company & that made me feel I had made the right choice in choosing icarleasing.
5 décembre 2025
Avis spontané
Réponse de icarlease.co.uk
Hi David, Thanks for the great review. Really glad to hear Rebecca made everything feel personal and straight forward for you, especially with it being your first time leasing. That first experience makes all the difference and it is great to know you felt you made the right choice with us. Enjoy your Audi A3 and thanks again for choosing us.
Most of all though, enjoy your new car!
Three years ago
Three years ago, i took out my first lease with iCar leasing and experience was brilliant. Three years later I have just take delivery of a replacement Ford Puma. The team, especially Rebecca Phoenix was just a pleasure to deal with. No hassle and never pushing to get order completed, just take your time. Car delivered when said and old one collected when said. Also thank you to the two Luke's. Would highly recommend using iCar leasing without a doubt
3 décembre 2025
Avis spontané
Réponse de icarlease.co.uk
Hi Gordon, Its really great to hear everything went to plan for you again. Glad the Puma landed when expected and the collection went to plan. Thanks as well for coming back to us after your first lease, it means a lot. The Lukes will both be very happy with the mention too and great to hear the team made it nice and easy all the way through.
Most of all though, enjoy your new car!
We turn to Rebecca at Icar Lease every…
We turn to Rebecca at Icar Lease every time we need a vehicle.
She never fails us!
Excellent service - friendly, professional, and always on point!
Thanks,
Rebecca.phoenix@Icarlease
25 novembre 2025
Avis spontané
Réponse de icarlease.co.uk
Hi Gary, Thanks a lot for taking the time to leave this. Really appreciate the kind words. Rebecca will be made up with the feedback and it is great to hear you are happy with the service and thanks for using us again for your third car.
The X3 M50 is a lovely choice. Most of all though, enjoy your new car!
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