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Noté 5 sur 5 étoiles

Overall, ICON provides more value then they charge for, and the team you'll be assigned will work quickly to solve any issues you may have. Time to service is fast, and overall quality is great, even... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Happy with the support I got after leaving a 1 star review. I never signed up for a subscription and it wouldn’t let me cancel it. After finally finding an email address someone reached out straig... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We've been using Icon to create UGC-style ads for our SaaS product and it's been a genuinely useful part of our marketing workflow. The turnaround is fast, the output quality is solid, and it saves u... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Icon has been a great partner for UGC! From briefing to final delivery the experience was smooth and fast. The editing is dynamic and polished, the human creators feel authentic on camera and everythi... Voir plus

L'entreprise a répondu

4,0

Bien

TrustScore 4 sur 5

75 avis

5 étoiles
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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,0

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Gave Icon a shot without much briefing…

Gave Icon a shot without much briefing at all and was pleasantly surprised with the content output!!

9 avril 2026
Avis spontané
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Réponse de Icon

Thanks so much for taking the leap Ami! Stoked the output exceeded expectations. Can't wait to see where the future takes us :-)

- Kennan (Founder)

Noté 4 sur 5 étoiles

I've been using Icon for awhile now and…

I've been using Icon for awhile now and the tool is quite impressive. The UGC videos are high quality, the team is very responsive when issues arrive. They are our trusted partner for asset generation. The only thing I would improve is the assetgpt function which is a little buggy.

21 avril 2026
Avis spontané
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Réponse de Icon

Thank you so much for the thoughtful review Patrick! Happy to hear our team has been responsive and that we've earned your trust as a partner for asset generation. We apologize for the bugs in the assetgpt function - we’ve already fixed the bugs there. Stoked to be on this journey with you :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

As a CEO

As a CEO, I look for partners who make our team's job easier. That's what Icon does for us. The platform is really easy to use and they have been super to work with.

17 avril 2026
Avis spontané
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Réponse de Icon

Thank you so much for the kind words Leah! Happy to hear we've made your team's job easier. So grateful to have you as a partner and excited for the future together :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Really impresed by their UGC ads

Really impresed by their UGC ads! And they are so speedy with the turnaround time!

17 avril 2026
Avis spontané
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Réponse de Icon

Thanks so much for the review Chandler ! Stoked the ads and turnaround times are hitting the mark :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Cost effective, High Quality UGC

I’ve been working with Icon for a little over a year. I’m a firm believer that what you put into a partnership is what you get out of it — Icon has been an incredible partner in helping me maintain a healthy supply chain. Their platform is one of the most cost effective ways of getting content & in some cases has provided top performing videos in our ad accounts.

7 avril 2026
Avis spontané
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Réponse de Icon

Wow, thank you so much for the thoughtful review Bryan! Happy to hear we've been a strong partner in keeping your supply chain healthy and that we've delivered top performing videos for your accounts.

So grateful to have you as a partner and stoked to be on this journey with you :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Love that we get quality UGC for an…

Love that we get quality UGC for an affordable cost!

13 avril 2026
Avis spontané
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Réponse de Icon

Thanks so much for the review Stephanie! Stoked to be delivering quality UGC at a price that works for you :-)

- Kennan (Founder)

Noté 4 sur 5 étoiles

We’ve been using ICON for our UGC video

We’ve been using ICON for our video content and love the dynamic, modern editing style. The pricing is very competitive, and having built-in competitor analysis and creative generation tools is a huge plus. While we experienced some initial platform lag and delivery delays, the quick support team helped us resolve everything promptly.

18 mars 2026
Avis spontané
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Réponse de Icon

Thank you so much for the thorough and honest review Svetlana! Happy to hear you're loving the editing style and that our competitor analysis and creative generation tools have been a big plus. Excited for the journey ahead together :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

I genuinely love working with Icon

I actually love working with Icon! We've been super impressed with their client service and the quality of the assets we are getting now are unmatched. It's changed the game for me.

1 novembre 2025
Avis spontané
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Réponse de Icon

Thank you so much for the kind words Braxton! Stoked to be on this journey together :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Great agency for video ads with UGC and…

Great agency for video ads with UGC and AI content

1 mars 2026
Avis spontané
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Réponse de Icon

Thanks so much for the review Lennart! Stoked you're loving the UGC and AI content. Excited for the future together :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

We love the creative that we get from…

We love the creative that we get from ICON. Diverse characters with stories that convert. They are open to our design ideas and respond quickly. This has been a good addition to our design flow for both organic and paid media.

19 mars 2026
Avis spontané
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Réponse de Icon

Thank you so much for the kind words Sara! Happy to hear that we've become a good addition to your design flow. Looking forward to a great future together :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Icon has helped me with video ads for FB

Icon has helped me - a solopreneur - get ad creatives as if I were a MUCH BIGGER company.

I think their editors are waaay better than the ones I have from Upwork...

I've worked with Icon off and on for ove a year now

1 février 2026
Avis spontané
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Réponse de Icon

Thanks so much for the review Taylor! We’re constantly raising the bar on quality, a big part of that is which editors we bring on board. So grateful to have you as a partner :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

We’ve had a fantastic experience with…

We’ve had a fantastic experience with Icon finding creators that match our brand. Icon has also been great about revisions or iterations when requested, they’ve handled them quickly and professionally.

16 mars 2026
Avis spontané
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Réponse de Icon

Thanks so much for the kind words Sean! Happy to hear that revisions have been quick and smooth. Excited for the journey ahead together :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

I've been using Icons managed UGC video…

I've been using Icons managed UGC video service where they source creators (real, not AI) and help write scripts for you. The service also includes a content strategist to help guide the brief creation and help you iterate for your next brief based on what's working. I'd definitely recommend the service, it's a great value as a small business looking for diverse content from real creators.

17 mars 2026
Avis spontané
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Réponse de Icon

Thank you so much for the thoughtful review Ezra! We appreciate the recommendation and are stoked to be on this journey with you :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Reduced our CAC by 24%

I'm now on my 3rd month with Icon and I'll keep renewing! I work with them for UGC content creation, static assets, VEO assets, and ad management and honestly I've been happy with all of the above. Their team is extremely responsive and really thinks outside of the box when it comes to content. Results are also pretty clear, since they've taken over our account with creative and management, they've reduced our CAC by 24% and we're seeing incremental lift. They continue to improve their platform and add new features as well. Worth it imo.

1 janvier 2026
Avis spontané
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Réponse de Icon

Wow, thank you so much for the thorough and honest review Miranda! Happy our team's responsiveness and creative thinking have been hitting the mark. We'll keep building and shipping new features. So grateful to have you as a partner and excited for the journey ahead :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

UGC content creation made simple

UGC content creation made simple - team handled everything from sourcing to followup. Price was very competitive.

1 mars 2026
Avis spontané
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Réponse de Icon

Thanks so much for the review Nisha! Happy to hear we made sourcing and follow-up easy and that the price was a fit. Stoked to be on this journey with you :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Great ads service

We have been working with Icon for a few months now and we have seen great improvements in our ads. The team is so helpful and wants you to succeed. It’s been a great partnership and we appreciate them.

12 mars 2026
Avis spontané
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Réponse de Icon

Thank you so much for the kind words Jacque! Happy to hear you've seen great improvements over the past few months and that our team's drive to see you succeed has come through. So grateful to have you as a partner and excited for the journey ahead :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Great experience

Icon is an enthusiastic and communicative team that has delivered great UGC content, implementing our ideas and revisions clearly!

12 mars 2026
Avis spontané
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Réponse de Icon

Thanks so much for the review Judicia! Happy to hear our team's been communicative and that we've delivered great UGC with your ideas and revisions in mind. Excited for the future together :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Love the Icon Team!

The Icon team has been such a great crew to work with. They are very willing to be invested in and understand our brand - which allows our ads to turn out awesome!

12 mars 2026
Avis spontané
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Réponse de Icon

Thank you so much for the kind words Tracey! Happy to hear our team's investment in understanding your brand is making your ads turn out awesome. Stoked to be on this journey with you :-)

- Kennan

Noté 5 sur 5 étoiles

Ive used Icon for several different…

Ive used Icon for several different clients, starting from the OG product. It only continues to get better and better. Helps to streamline my creative testing exponentially.

12 mars 2026
Avis spontané
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Réponse de Icon

Thanks so much for the kind words Richelle! Stoked we keep getting better and that we're helping streamline your creative testing across clients. So grateful to have you as a partner :-)

- Kennan (Founder)

Noté 5 sur 5 étoiles

Happy with the results

They’re responsive, easy to collaborate with, and consistently deliver good UGC. It makes the whole process simple and efficient

10 novembre 2025
Avis spontané
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Réponse de Icon

Thanks for the review Aleksandr! Happy to hear we've made the process simple and efficient and that the UGC has been consistent. Excited for the future together :-)

- Kennan (Founder)

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