Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

They've become a complete scam! I renewed and not a single thing you can actually do unless you give them another 200 + dollars. Not see who likes you or even viewed you, or respond to a message. Lite... Voir plus

Noté 1 sur 5 étoiles

1 week since opened account, spent countless hours, thousand of incompatible profiles, location way out of prefered range, ask money for everything. Cant even see who liked u. No messages. Horrible.

Noté 1 sur 5 étoiles

I have been a subscriber on and off for the last three years and a week ago my account was banned with no explanation. I have tried responding to the generated email and completing the appeal form but... Voir plus

Noté 1 sur 5 étoiles

This was the worst experience ever. I was paying for the diamond package and after resetting my password I couldn't see any likes or messages. After multiple emails back and forth I purchased a week j... Voir plus


Coordonnées de contact

1,2

Mauvais

TrustScore 1 sur 5

149 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

They have become a complete scam

They've become a complete scam! I renewed and not a single thing you can actually do unless you give them another 200 + dollars. Not see who likes you or even viewed you, or respond to a message. Literally stealing money. Complaints all over the internet/ social media. They. paid out 14 m toFTC for deceptive ads last yr. Lots of people filing disputes with banks- keep trying. They shut down their customer support completely as they scam. this is not the old match. it's now a criminal enterprise.

10 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Banned with no explanation

I have been a subscriber on and off for the last three years and a week ago my account was banned with no explanation. I have tried responding to the generated email and completing the appeal form but I get no response. Fortunately, the same day they refunded my money which is a plus but it is very frustrating especially because I had a good connection with someone and this happened before we could exchange numbers. I don’t know how they think that my account is fake or I’m a scammer when I’ve been an honest member for years. I will never use any site that is associated with the match group. What horrible customer service or shall I say lack of. There is no way to contact anyone outside of the AI generated email. 👎🏻👎🏻👎🏻

4 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Horrible-nothing like the used to be!

Horrible. I paid for premium and I felt like I was asked to pay for services constantly to even just "like" a profile. I had a 3 month plan. Didn't like it after a few uses. Couldn't cancel for anything. I do not suggest. Sad thing is I automatically went to match. I had met someone in the past and it was a good experience. I should have investigated them instead of assuming they would still be a good choice for a matching service. Live and learn.

1 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Horrible

1 week since opened account, spent countless hours, thousand of incompatible profiles, location way out of prefered range, ask money for everything. Cant even see who liked u. No messages. Horrible.

4 mai 2026
Avis spontané
Noté 2 sur 5 étoiles

Very poor quality site

Very poor quality site. Recycled members, extremely high number of scam accounts, customer service none existent, antiquated log and user experience, difficult to terminate service, just a all around horrible lousy site. Try elsewhere couldn’t do worse

3 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

They kept charging my credit card after…

They kept charging my credit card after my account was closed. I kept receiving monthly charges for 6 months after even though they have sent me email saying my account is closed and I fulfilled the agreement they still charging my credit card. I ended up having to change my credit card number which is a gigantic pain never do business with match.com

2 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

This was the worst experience ever!!

This was the worst experience ever. I was paying for the diamond package and after resetting my password I couldn't see any likes or messages. After multiple emails back and forth I purchased a week just to see my messages while waiting for a resolution. I cancelled the one week. Long story short I continued being charged for both with no resolution 😡!!! And you can't physically talk to anyone! This went on for over a month!

29 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

The Senior Olympics with Too Many Ghosts

I signed up for a Match membership last week and registered for a full year. Within hours, my inbox lit up with “matches” brimming with flattery. I’m 82—flattering, yes, but also… suspicious.

Typically, after two or three days of copious flattery, my phone number will be requested. I politely decline and tell them I prefer to meet people before providing my number. Poof!!! Almost every profiler that asked then immediately and mysteriously vanishes. Like clockwork.

Then there are problems with the profiles themselves. Apparently, joining Match.com means I joined the Senior Olympics. I get an 85-year-old hang glider, downhill ski racers, and a fleet of octogenarians posing with jet skis, motorcycles, and sailboats. Huh? As a medical person, I'm skeptical.

One gentleman claimed only an Associate of Arts degree and says he founded and ran an engineering firm for 30+ years. Sure.

After a bunch of messages that felt more AI than human, I tried to cancel. Customer service? The only “person” I could find was named “Jessica” and who wanted to sell me a medical alert device. I’m not convinced Jessica exists. Failing that, "customer service" tried to sell a Medicare Advantage plan, then a free phone.

And here’s the kicker: you can “cancel”… NOW. But are you still responsible for the remaining installment payments for the AI flattery already provided?

Final verdict: If you’re looking for romance, you may instead find disappearing admirers, extreme-sports octogenarians, and a billing policy that may stick around longer than any match.

UPDATE:
I tried Match for 9 days. The nine-day membership cost at least a quarter of the annual membership. But I decided Match wasn’t for me, and shared my experience on TrustPilot.

Although Match allowed me to cancel… It’s still unclear exactly what was cancelled. My confirmation says the "subscription has been cancelled," but the "last day of your subscription will be 4/23/2027" (a year from now). And Match informed me that I'd still be billed $57.80 every two weeks for the next three billing cycles.

Membership cancelled—but payments… active?

THE SAGA CONTINUES:

About 12 hours after posting my review on TrustPilot, I get a curt message from Match: my account was “BANNED AND REMOVED.” So I file the appeal form, requesting the reason for the account being banned.

Observation: If you want to end your Match membership immediately (and not wait a year), post your experience on Trustpilot.

I'm left wondering: Will Match keep charging me even though they've banned me and removed my account?

UPDATE 2: THE PLOT DEEPENS

Just when I thought this couldn’t get weirder… it did.

As you recall, Match banned and removed my account after I shared my Match experience on TrustPilot. Fine. But when I followed up with my appeal, they responded: “We couldn’t find a Match account linked to the email address you're contacting us from.”

This is the same email address they’ve been using to send me every single communication so far.

And they also added, “We’re unable to process appeals submitted with an incorrect email address.”

So let me get this straight:
They message me… with the same email address they've always used?
They can find me to tell me my account has been banned, removed, and invalid for an appeals response… but not to help me understand their reasoning in all of this?

SWEET ENDING!!!

A couple of days ago, I shared the sad Match.com story with my credit card company.

I just received a notice from them that: "We're pleased to let you know that your dispute has been resolved...."

The credit card company reversed the $57.80 charge.

10 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

I was using my account and something…

I was using my account and something went wrong with it. I went back in to reconnect my phone number will not verify. This happened hrs after purchased two different products from them. Also I have done everything they have asked me to do and has been going on for 4 days with no reply. I am
Getting an attorney in the morning because they have messed with the wrong one. I even immediately asked for a refund with no reply. But I want y’all to watch how I handle this. They have no idea who I am.

23 avril 2026
Avis spontané
Noté 2 sur 5 étoiles

Thought I'd start a new chapter

Thought I'd start a new chapter and joined match.com with a new email address.

A seemingly good deal of £9.99p per month for 6 months was on offer so added that toy new site.

NO such luck!

My new profile is still frosted photos with no access and Match have not responded to my emails.

So is that fraud are they just crap?

26 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Another Moneybag Scam

I was on Match many years ago. Then it was a good site.
It was real with real people and profiles. Now it has become a total scam. It should be nuked or worse. Of the many sites I have tried and investigated. Most of them are scams also. I hope that someone like (law abiding citizen) will pay them a visit. Your comments?
Thanks for reading

22 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

What a rip-off!

What a rip-off! High cost. Lots of beggars, thieves and scoundrels! Fake profiles, liars and imposters.

18 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

This company is a pure scam all around.

This company is a pure scam all around.
If you don't subscribe to something, then they will lock your account and demand that you provide your credit card number and pay $5 to talk to customer service. I can go on

15 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

It’s obvious almost all the women on…

It’s obvious almost all the women on this site start off normal and say some nice things, then will direct you off the site to what’s app and other apps, they try to build trust and then everyone of them before you ever meet them has a financial emergency and ask for money, some ask for Apple Card’s, gift cards, etc. I noticed a lot are not from the USA but foreign countries. I’ve had to cut contact and block many of them immediately because your on a dating site to date, not financially support people.

12 avril 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus