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IEEBEE, established in 2017, is a creative collective specializing in washi tape, dedicated to showcasing exceptional designs from artists worldwide.
19H MAXGRAND PLAZA NO.3 TAI YAU STREET SAN PO KONG, Kowloon Bay, Hong Kong, 999077, Hong Kong, Chine
4,2
13 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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On the 19th April I wrote a rather negative comment, as the delivery took quite a long time to reach my address (I live on the opposite side of the world from their address).
However I received my washi tape on the 23rd April, and I love it. It is exactly as shown in the picture on their website, and it is of very good quality. Worth waiting for…
By the way… I’m not paid to write this. I just thought I should put things right.
Bought a few sets for my journal and scrapbook projects. The colors are beautiful and the tape tears easily without ripping unevenly. Will probably order more later.
It's also easy to use. My order was packaged nicely. I will definitely order from this shop again.
Stunning designs and beautiful colors. Washi tapes are very easy to work with.
It gives me the idea to make a travel journal. The quality is amazing and I feel like these was tapes will last me for a long time. I do happy.
I placed an onder on the 6th April and I got a confirmation the same day - and on the 11th they mailed me, the shipment was on its way.
On the 16th April they sent a mail asking if I liked my purchase.
Today is the 19th April - and I still have not received my order, but they have withdrawn the money from my account. So NO I am not happy with my purchase…!!
Réponse de Ieebee
Hi Eva,
We are truly sorry for the frustration this caused. We understand how disappointing and worrying it can feel when an order does not arrive within the expected timeframe, and this was not the experience we wanted you to have.
After reviewing the tracking information, we can see that your order was delivered on April 23. However, we fully understand that the waiting time and uncertainty around the delivery caused a frustrating experience.
We have reached out to you directly by email and will continue to follow up with you privately to make sure this is properly resolved.
Thank you for bringing this to our attention, and we sincerely apologize again.
I placed an order on the 7th of Feb and it still hasn't arrived. I have had no dispatch notice and I have emailed twice and had no answer so thought I'd try this way.
Edit: changed my review as I did have an email shortly after this explaining about Chinese new year and although the product took a month to arrive ,the email was lovely and product was good. Thanks ☺️
Réponse de Ieebee
Hi,
We are truly sorry for the frustration this caused. We understand how disappointing it must have been to place an order and not receive timely dispatch updates or a prompt response to your emails.
Your order was affected by our Chinese New Year holiday closure, which was an unusual seasonal situation. Under normal circumstances, our orders are dispatched and delivered within the estimated timeframe shown at checkout. However, during this special holiday period, our warehouse and team were temporarily away, and we should have communicated this more clearly in advance.
We can also see that our support team replied to your emails on February 21. We are sorry if those messages did not reach you clearly or did not provide enough reassurance at the time. We should have followed up more proactively, especially during the holiday period.
After reviewing the tracking information, we can see that your order was delivered on March 7. However, we fully understand that the delay and lack of timely communication caused a frustrating experience.
We have reached out to you directly by email and will continue to follow up with you privately to make sure this is properly resolved.
Thank you for bringing this to our attention. We sincerely apologize again and will use this experience to improve our holiday communication and customer support process.
I was surprised I even got the tapes; I usually don't dare to trust instagram/Facebook ads, but I'm honestly glad I did this time. The packaging is beautiful, and the tapes are gorgeous. But some minus points are, 1: the glue on some of the Van Gogh tapes doesn't stick, and it has to be taped down with clear tape. They've noticed that themselves and are aware of that problem, cause those tapes came with a little clear tape on them already to hold the edge down, but they haven't written it anywhere to notify the customer before buying. 2: In an Instagram comment, they write that they ship from a facility in Europe, when orders are placed from there/the UK. This was not true for me (I live in, and ordered from, Sweden), my package came from China, and it took a while for it to get here. But overall, it was a good experience still, and I can't wait to decorate everything I own with this! I already did my cane, and it looks so nice!
Ieebee has the most stunning washi tapes! I bought 2 sets that are amazing, they also include a booklet of ideas on how to use your washi.
I found the whole experience dealing with this store pleasant and didn't have to wait months to receive my goodies.
I love, love, love these VanGogh Washi Tapes. I can’t believe how truly beautiful they are!
A very lovely package of beautiful squares of fabric! Light and playful to bright floral patterns! My only negative is I wish they were bigger! They would make beautiful journal covers for my crafting! I love them and will be ordering again!
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