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À propos de l'entreprise

  1. Magasin de jouets pour enfants
  2. Magasin pour enfants
  3. Fabricant de jouets et de jeux
  4. Magasin de jouets

Écrit par l'entreprise

We design and manufacture premium skill-building blocks, covered with durable artificial leather, to encourage movement, creativity, and safe fun. Whether your child is building a fort or practicing their first crawl, we are here to support their journey through play. Proudly Handmade in the EU.🐧✨


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

16 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent quality, practical in daily use but wish there were more blocks to add after this...

My Kid, my partner, and I live in this small Amsterdam apartment and love the leather look of blocks since we tried them at a birthday party. We got the Discoverer blocks around September, but our son quickly grew out of them and found it too easy as set so now we use them around the house as extra blocks where needed. I am writing this review, as we wish IGLU had more interesting blocks that match the original set, not just bigger ones. I read some reviews here that the blocks are slippery it has not been the case here. Only thing that surprised us was that the box came with no safety warning to watch the children play.

Also I recommed buying the Explorer set or creativity, as all the blocks are the same just look for most functions in one set

18 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Corner Climber

I bought the corner climber. Excellent product. Soft, easy to clean and it feels so premium. Fast delivery and very good communication. I will definitely buy again.

15 avril 2026
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

Thank you so much for the 5-star review! ✨
We’re delighted you love the premium feel and quality of your Corner Climber. It’s great to know our communication and delivery speed met your expectations!
We look forward to your next order. Happy playing! 🚀🎨
IGLU Team 🐧

Noté 5 sur 5 étoiles

Great product, great customer service!

My order was delayed because it was caught up in customs. Iglu customer support was communicative in determining where my product was and proactive in letting me know when it was out of customs/expected to arrive to my house. Upon arrival, by baby is obsessed with the new playset.

10 avril 2026
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

Thank you so much for the 5-star review! ✨
We truly appreciate your kind words about our team and your patience while your order was in customs. Knowing that your baby is now happily obsessed with their new playset makes it all worthwhile!
IGLU Team 🐧

Noté 5 sur 5 étoiles

Excellent quality and fun to play with

We have two different playsets, and we are more than happy. The quality is excellent: our child has used the Iglu mini climbie for 8 months now and it is still in excellent condition. Recently we bought another, more "difficult" set for him and he plays with them both daily. Climbing on the playsets has improved his motoric skills and offers daily movement easily. (Our child was 5 months old when we bought the mini climbie.)

5 avril 2026
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

Thank you so much for the 5-star review! ✨
It’s wonderful to hear how IGLU has grown with your child. We are so appreciative that you’ve chosen us twice to help support his motor skills and daily movement!
Happy climbing to your little one! 🚀🎨
IGLU Team 🐧

Noté 5 sur 5 étoiles

Very satified

Very satified. We have it fir over a year and its still like new.

1 janvier 2026
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

Thank you so much for the 5-star review! ✨
We are so happy to hear that your IGLU set is still like new after a year of play! We take great pride in our quality, and we truly appreciate your support.
IGLU Team 🐧

Noté 1 sur 5 étoiles

Unsafe!!

Quite nice in photos, but my baby was not interested. The units are very slippery and quite dangerous — we tried them on three different types of flooring and they still slipped.

We wanted to return them, but the return fee is £40–£50… wow :) Definitely my fault for not reading the terms and conditions. I guess too many disappointed customers and that's why they charge that much, to make you keep the product.

That said, I would not recommend this product and would not buy it again. It feels unsafe for home use. I would only recommend it in facilities like a baby or kids’ gym, not at home.

Super disappointed and unsafe 🥺

31 mars 2026
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

We are sincerely sorry to hear about your experience.
To prevent sliding, our sets include hook-and-loop (Velcro) fasteners to connect the units. For smoother floors, we recommend using a play mat underneath; this provides extra grip and cushioning.

Regarding the return fee, we aim for full transparency by detailing these costs on our website. Because our products are large and heavy, shipping rates are unfortunately quite high. We certainly don’t use these fees to discourage returns, but rather to cover the actual logistical costs.

We would love to help you find a better solution for your home. Feel free to reach out to us directly so we can assist you further.
IGLU Team 🐧

Noté 5 sur 5 étoiles

Absolutely love these blocks

Super fast delivery, great quality blocks and brilliant customer support via Instagram! Our son has barely put the blocks down since they arrived. You can tell they’re well made and he absolutely loves them. 100% recommend IGLU Soft Play.

13 février 2026
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

Thank you so much for the 5-star review! ✨
We are absolutely delighted to hear that your son has barely put the blocks down since they arrived! It’s also wonderful to know you had a great experience with our Instagram support team—we love staying connected with our community.
IGLU Team 🐧

Noté 2 sur 5 étoiles

The product is just fine - customer service sucks

The product is just fine.

But what I cannot accept or recommend is the refund policy. Although EU law applies they charge 40-55€ for a refund. That is against EU regulations, local laws and feels like extortion. It just is not legal.

I decided against a law suit but this is a far cry from good customer service.

Would not recommend buying from the store without the protection of Amazon or some other retailer.

6 janvier 2026
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

Thank you for your feedback. We are glad you liked the product, but we are sorry the return costs were a disappointment.

We would like to clarify that our policy is fully compliant with EU Consumer Protection Directives, which allow for return shipping costs to be covered by the customer. Because our products are large and heavy, the return fee directly reflects the high cost of professional courier logistics for parcels of this size. We strive for full transparency by detailing these costs on our website before purchase.

We value your feedback and remain committed to following all legal standards and providing high-quality play equipment.
IGLU Team 🐧

Noté 5 sur 5 étoiles

Would order again.

Would order again.

Tuote toimitettiin ajallaan ja oli mitä tilasin. Palikat vaikuttavat laadukkailta ja ovat kevyitä. Lapsi (11 kk) ei vielä ymmärtänyt niiden päälle ensimmäisellä kerralla, mutta uskoisin, että innostuu. Palikoiden värit ovat kivoja ja ne saa kerättyä aika pieneen tilaan.

19 novembre 2025
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

Thank you so much for the 5-star review! ✨
We are so glad to hear your order arrived on time and that you’re happy with the quality and colors. At 11 months, your little one is at the perfect age to start exploring—it usually takes a few tries.
We look forward to being part of your child's play journey. Happy exploring! 🚀🎨
IGLU Team 🐧

Noté 1 sur 5 étoiles

Never received, no refund

I ordered a month ago and never received the set. Refund has not been promptly issued so have had to request a charge back from my bank which iglu have still not authorised. Not only have I been let down for my son's birthday, I am now out of pocket. Would not recommend!

20 août 2025
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

We are sincerely sorry to hear about your experience and that your son's birthday gift did not arrive as expected. This is certainly not the experience we want for our customers.

Regarding the refund, we want to reassure you that we are committed to being fair to all our customers. Once a chargeback is initiated, it follows a specific bank procedure where the bank communicates with both parties to investigate. We always accept these procedures as part of the formal resolution process.

If we can be of any assistance or provide further guidelines, please contact us directly.
IGLU Team 🐧

Noté 5 sur 5 étoiles

Uitstekende kwaliteit

Uitstekende kwaliteit. We zijn er heel blij mee.
Ik heb vrijdagavond 5 september om 23:00 uur besteld. De volgende vrijdagmiddag was de bestelling al geleverd! Slechts een week, aangezien de bestelling vóór het weekend werd geplaatst.

De kwaliteit is super. Het materiaal, de kleur, de naden zijn gelijkmatig en de dichtheid van de blokken is ideaal. Voor de set die ik heb gekozen, is de prijs meer dan redelijk (in andere winkels zijn de prijzen veel hoger).

Ik raad het zeker aan.
De jongen vindt het leuk.
In de toekomst ben ik van plan een set met een groter aantal blokken te kopen.

5 septembre 2025
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

Thank you so much for the 5-star review! ✨
We are thrilled to hear that the quality, colors, and craftsmanship met your expectations. It’s fantastic to know that your son is already enjoying his new set and that our delivery speed impressed you!
IGLU Team 🐧

Noté 2 sur 5 étoiles

Not happy…

Non sono soddisfatta al momento perché non ho ricevuto l'ordine dopo quasi due settimane dall'acquisto e il servizio clienti non mi ha saputo dire con precisione quando arriverà.

12 septembre 2025
Avis spontané
Logo de IGLU Soft Play

Réponse : IGLU Soft Play

We are very sorry for the frustration caused. ❤️

We hope your order has arrived by now and that your little one is enjoying the new set. If you still need assistance, please contact us directly—we are always happy to help and want to ensure you are satisfied.
IGLU Team 🐧

Noté 4 sur 5 étoiles

Good quality (I think) but slippery (I know)

I have only had my set for a week. My son (8months) loves climbing on it. Overall quality seems to be good. What I don't like about my set is that most blocks do not have an anti-slip bottom and there is no way of attaching them so they slide around a lot while he tries to climb them. Would have hoped they would stay in place more.

Also as an other reviewer noted, shipping takes about 10 business days. I read that and didn't mind.

30 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Cannot return my package

I informed the customer service team via email on July 15, 2025, that I wished to return the item I had purchased. Since then, I have been trying to complete the return process. I received a return label from your support team, but unfortunately, none of the DHL drop-off points I visited were able to scan it, claiming that the label was not valid for DHL. I I also attempted to manually enter the code, but that did not work either.

I reported this issue to customer service, and they informed me that a courier would be arranged to pick up the package from my home. However, I have waited at home for the past two days and no one has come to collect it.

As a result, I have had to carry a large package to various DHL points with my 8.5-month-old baby, and I am now stuck at home waiting for a courier that hasn’t shown up.

Additionally, I would like to express my concern about the high return fee. I understand that returns may come with certain costs, but I have never encountered such a high fee for a return within the EU. This, combined with the amount of effort I’ve had to put into this return process, has been extremely disappointing.

From a customer satisfaction perspective, I must say that this experience has left me unwilling to shop from IGLU again, nor would I recommend it to others

15 juillet 2025
Avis spontané
Noté 4 sur 5 étoiles

Great product our little girl loves it. But just be aware of the delivery timeframe if you are based in the UK.

The soft play set is great in quality and design. Our little girl loves it. We like that the blocks are built to provide good support and not too soft. Would definitely recommend the product.

However, if you are based in the UK like us, please bear in mind of the shipping time as for us it was shipped from LATVIA on 6th Dec 2024, then transited Poland and Germany, arrived in the UK on 14th Dec 2024, finally got delivered on 18th Dec 2024. It was within the 10 working days delivery timeframe that the company stated but was just a surprise to us that it travelled from far and took longer than expected. We would have chosen to buy from elsewhere if we knew about this beforehand.

5 décembre 2024
Avis spontané

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