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Imaginatal Avis 

670
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The receptionist and sonographer were the loveliest ladies you could ever meet. They were so helpful and kind and I would 100% go back. Definitely would like to go back for a 4D scan too. The receptio... Voir plus

Noté 4 sur 5 étoiles

Amazing friendly staff and a lovely relaxed experience was lovely having my gender reveal with my family and the light turning blue to reveal my baby boy. A moment I will never forget. Thankyou !!

Noté 5 sur 5 étoiles

Honestly the best experience ever. I went to this appointment with little to no hope. My anxiety was extremely bad because of previous concerns I had. The staff there are so welcoming and accommodatin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The sonographer was incredibly calm and patient, explaining every detail to me! We didn't feel rushed at all. She took her time to ensure we had the best view of the baby! Lovely experience !!I high... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Centre d'imagerie pour diagnostic médical
  2. Centre de radiologie

Écrit par l'entreprise

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Écrit par l'entreprise

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Coordonnées de contact

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!

4,8

Excellent

TrustScore 5 sur 5

670 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(670)

386 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience

Easy to book, excellent service, wonderful sonographer. Great experience

13 juin 2026
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Réponse de Imaginatal

Hi,

Thank you so much for your lovely feedback! We’re delighted to hear that arranging your appointment was straightforward and that you had such a positive visit with our team. It’s wonderful to know our sonographer helped make the experience a special one.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Very good service lovely stuff

Very good service lovely stuff

13 juin 2026
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Réponse de Imaginatal

Hi,

Thank you for your kind review! We’re so pleased to hear you were happy with the service and felt well looked after by our lovely team.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Such Lovely people who work there.

Such Lovely people who work there.
We went last night too a reassurance scan for my daughter. They all made us feel so welcome 🙏 Thankyou for our free gifts too ❤️❤️❤️❤️❤️❤️ we will 100% be back thankyou xx (Lexi)

11 juin 2026
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Réponse de Imaginatal

Hi,

Thank you so much for your beautiful review! We’re so pleased to hear that you and your daughter felt so welcomed during her reassurance scan. It’s lovely to know the little gifts added an extra smile to your visit too. We’ll be delighted to welcome you back again.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Very friendly staff

Very friendly staff. The scan was detailed and very informative.

4 juin 2026
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Réponse de Imaginatal

Hi,

Thank you for your lovely feedback! We’re so glad to hear you felt well looked after by our team and that your scan was explained clearly and thoroughly.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Staff super lovely and helpful and mad…

Staff super lovely and helpful and mad the experience really pleasurable

10 juin 2026
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Réponse de Imaginatal

Hi,

Thank you so much for your kind words! We’re really pleased to hear our team made you feel looked after and helped create such an enjoyable visit.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Everyone at the clinic was so kind

Everyone at the clinic was so kind, especially Fatima, who did the scan. It was such a lovely experience to see our baby. Thank you all for your work :)

9 juin 2026
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Réponse de Imaginatal

Hi,

Thank you so much for your lovely review! We’re delighted to hear that you had such a special experience seeing your baby with us. Fatima will be so pleased to know her care made your visit even more memorable.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Brilliant customer service

Brilliant customer service, was made to feel very comfortable. Happy to use imaginatal again!

7 juin 2026
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Réponse de Imaginatal

Hi

Thank you so much for your kind feedback! We’re so pleased to hear you felt comfortable and well looked after during your visit. It would be a pleasure to welcome you back to Imaginatal again.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Amazing experience very calming…

Amazing experience very calming environment. Staff were informative and lovely, I would really recommend.

6 juin 2026
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Réponse de Imaginatal

Hi

Thank you so much for your lovely review! We’re delighted to hear your visit felt peaceful and reassuring, and that our team helped you feel informed throughout. Your recommendation truly means a lot to us.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Absolutely fantastic

Absolutely fantastic. Lovely atmosphere and the sonographer- Nina- was so lovely and polite. We had a gender reveal and we couldnt have enjoyed it more

6 juin 2026
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Réponse de Imaginatal

Hi

Thank you so much for your lovely review! We’re delighted to hear that your gender reveal was such a joyful experience and that Nina helped make the moment even more special with her warm and caring approach. It means so much to be part of memories like this.

Best wishes,
Imaginatal Team

Noté 1 sur 5 étoiles

Bad experience overall

Unfortunately, I did not have a good experience.

Firstly, the scan felt very rushed and lasted less than 10 minutes. For a growth scan, I expected a more thorough assessment. The measurements were not clearly explained, and the images provided were of poor quality and did not appear to have been taken carefully.

Secondly, the receptionist showed me where I could park and advised that I could park there after 7:00 pm. However, I received a parking ticket within 10 minutes, which was extremely frustrating. It would have been better if the receptionist had informed me that she was unsure about the parking rather than providing incorrect information. I would then have chosen to park elsewhere.
Overall, what should have been a positive experience became stressful and frustrating. In addition to my disappointment with the scan itself, I have now incurred a penalty charge, which has further negatively impacted my overall experience.

4 juin 2026
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Réponse de Imaginatal

Thank you for taking the time to share your feedback. We are sorry to hear that your visit did not meet your expectations and that you left feeling disappointed.

With regard to the scan, we would like to reassure you that our sonographers complete all required checks and measurements in line with clinical guidelines. Scan times can vary depending on how quickly the necessary views and measurements can be obtained, and once all required aspects of the scan have been completed, we do not scan for longer than clinically necessary.

We are also sorry to hear about the parking issue. We do have parking available at the back of the clinic, which can be arranged if staff are informed. However, we are unable to take responsibility for where visitors choose to park or for any parking penalties issued by third-party parking enforcement.

That said, we appreciate your comments and will review how parking information is communicated to patients to help avoid any confusion in future.

Kind regards,
Imaginatal

Noté 5 sur 5 étoiles

Our sonographer was so great

Our sonographer was so great, kind and made it extra special for us. We brought 3 kids with us to find out the gender and it is such a great memory for us all

4 juin 2026
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Réponse de Imaginatal

Hi

Thank you so much for your beautiful review! We’re so pleased your gender scan became such a special family moment, especially with your children there to share it with you. It’s lovely to hear our sonographer helped make the experience feel memorable and full of joy.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Thorough!

The lady who did the scan was blooming lovely. Gave us plenty of time. Really felt like we weren't being short changed. She tried really hard to get good photos and talked us through everything in how the baby was laying etc. She and the reception staff recommended coming back for a free rescan as the first set of photos weren't great. The 2nd set were amazing!
Reception staff super chatty and lovely.

The place was really clean and tidy. Lovely decorated.

They all seemed genuinely invested in us having the best experience possible!

Only downside is website says it has parking but it doesn't really. It's more side streets apart from one spot out the front that was awkward to get in and out of.

And free present included! So thoughtful!

4 juin 2026
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Réponse de Imaginatal

Hi,

Thank you so much for such a lovely and detailed review. We’re thrilled to hear that our team helped make your visit feel special, relaxed, and genuinely cared for from start to finish. It’s wonderful that you were able to come back for clearer photos and leave with images you loved.

We also really appreciate your honest feedback about the parking information on the website. We’ll take a look at this to make sure it is clearer for future visitors.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Have done a scan today with doctor Emmanuela

Have done a scan today with doctor Emmanuela Romford ,and she was wonderful,she checked in details and was so friendly
All staff was wonderful
Probably will go bck there

4 juin 2026
Avis spontané
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Réponse de Imaginatal

Hi,

Thank you so much for your lovely review. We’re delighted to hear that your scan at our Romford clinic was such a positive experience. Emmanuela will be so pleased to know her care, warmth, and attention to detail made you feel well looked after. We’d be very happy to welcome you back again.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

An amazing experience

An amazing experience! The staff is super friendly. The sonographer explained everything and made us feel super comfortable. The place is well located and easy to get.

4 juin 2026
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Réponse de Imaginatal

Hi,

Thank you so much for your wonderful review. We’re really pleased to hear that you had such a lovely visit and felt comfortable throughout your scan. It’s great to know our team made you feel welcome, kept everything clear, and that you found the clinic convenient to get to.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Very professional

Very professional, explained everything and made us feel comfortable

4 juin 2026
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Réponse de Imaginatal

Hi,

Thank you for your lovely feedback. We’re so pleased to hear that you felt at ease and well looked after throughout your visit. It’s wonderful to know our team helped make the experience clear, comfortable, and reassuring for you.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Really Lovely Sonographer

Really Lovely Sonographer, informative and reassuringly - Thank you

3 juin 2026
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Réponse de Imaginatal

Hi,

Thank you so much for your kind words. We’re delighted to hear that our sonographer helped you feel informed, reassured, and well cared for during your visit. It really means a lot to us.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

Needed a well women scan for…

Needed a well women scan for reassurance. Staff were extremely kind and caring and very clear. I was anxious but everything was calming. Report came through really quickly. Would definitely recommend.

2 juin 2026
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Réponse de Imaginatal

Hi,

Thank you so much for your thoughtful review. We’re really pleased to hear that our team helped you feel calm, supported and well informed during your well woman scan. It’s wonderful to know your report arrived quickly and that the visit gave you the reassurance you needed.

We truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

The staff were very good.

The staff explained everything before the procedure. The scan result was sent the same day, and the blood test result also came within 2 days. Happy with the service.

2 juin 2026
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Réponse de Imaginatal

Hi,

Thank you for your kind review. We’re really pleased to hear that everything was clearly talked through beforehand and that your results arrived promptly. It’s lovely to know you were happy with the care and service you received.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

it was very good experience

it was very good experience. The staffs are amazing .

1 juin 2026
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Réponse de Imaginatal

Hi,

Thank you for your kind review. We’re so pleased to hear that you had such a positive visit with us and that our team made a lovely impression. Your feedback means a lot to everyone here.

Best wishes,
Imaginatal Team

Noté 5 sur 5 étoiles

It’s was fantastic

It’s was fantastic

25 mai 2026
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Réponse de Imaginatal

Hi,

Thank you so much for your lovely feedback! We’re delighted to hear you had such a positive visit with us.

Best wishes,
Imaginatal Team

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