This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Voir plus
L'entreprise a répondu
Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Voir plus
L'entreprise a répondu
Very responsive, gave us options that suited us. Had to be reminded a couple of times about our starting point. Corrections made on the phone didn't carry through to the confirmation documents. Will h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Coordonnées de contact
Level 10, 21 Queen Street, 1010, Auckland, Nouvelle-Zélande
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Excellent
404 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Knowledgeable team
Knowledgeable team, quick response. Thank you. Now waiting for the trip early next year.
10 septembre 2024
Réponse de Imagine Cruising New Zealand
Dear Robyn,
Thank you so much for your kind words! We’re delighted to hear that you found our team knowledgeable and responsive.
It’s always a pleasure to assist, and we're thrilled that you're happy with the service.
We're just as excited for your upcoming trip early next year and will be here to ensure everything goes smoothly.
If you need any further assistance in the meantime, feel free to reach out.
Kind Regards
Josh
Customer Support
Réponse de Imagine Cruising New Zealand
Dear Manon,
Thank you for your feedback! We're delighted to hear that Viran who assisted with your booking provided excellent service.
We strive to make every step of the process as seamless as possible. If you need any further assistance, feel free to reach out!
Kind Regards
Josh
Customer Support
Numerous phone calls unanswered by an agent
Took numerous phone calls, some as long as 20 minutes before getting through. Found that the Azamara cruise had in the meantime increased in price by nearly $3000.
You really need a call back service.
We were very close to giving up.
4 septembre 2024
Réponse de Imagine Cruising New Zealand
Dear Yvonne,
Thank you for sharing your feedback, and I sincerely apologise for the inconvenience you experienced while trying to get through to us. We understand how frustrating it can be to face delays, especially when time-sensitive matters such as price changes are involved. I'm sorry to hear about the price increase during this period, and I appreciate you bringing it to our attention.
I'm glad that Viran was able to assist you with the booking, but your suggestion for a call-back service is well noted. We take your feedback seriously and will review how we can improve our response times to ensure a smoother experience in the future. I appreciate your patience and hope the rest of your journey meets all your expectations.
Kind regards,
Harrison
Senior Customer Support Executive
Well recently traveled on a UK tour…
We recently traveled on a UK tour coordinated by Imagine. It was seamless, and hassle free. All the transfers were timely, hotels adequate and in great locations, flights and cruise as scheduled. Thanks for making our holiday so easy 😊
3 août 2024
Avis spontané
Réponse de Imagine Cruising New Zealand
Dear Angela,
Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless and hassle-free experience on your UK tour with us. It's fantastic to know that the transfers, hotels, flights, and cruise all met your expectations and contributed to a smooth holiday. Your kind words mean a lot to us, and we’re delighted that we could make your trip easy and enjoyable.
If you have any future travel plans or need assistance with another adventure, please don’t hesitate to reach out. We’d love to help you create more memorable experiences!
Kind Regards,
Madasun
Customer Support Team
Our onboard cruise refund returned
Upon returning from a cruise with P&O we were waiting for a refund of money deposited as onboard credit that was not spent. We were told we would need to wait 48 hours then the money would be repaid into our account. We waited 4 weeks initially with no result, then Dana from IH NZ customer support stepped in to help us. She has been a great advocate and tenaciously worked on our behalf over a further 5-week period to secure our refund.
7 septembre 2024
Avis spontané
Réponse de Imagine Cruising New Zealand
Dear Bryn,
Thank you for taking the time to share your experience. We're sorry to hear about the initial delay in receiving your refund, but we're thrilled that Dana from our customer support team was able to step in and assist.
It's wonderful to know that she tenaciously advocated on your behalf to resolve the issue and secure your refund. We pride ourselves on providing excellent service, and we're glad Dana exemplified that for you.
We appreciate your patience and trust in Imagine Holidays, and we look forward to assisting you on future holidays!
Kind Regards
Josh
Customer Support
A pleasure to deal with
Helpful, informative and really friendly - a pleasure to deal with
6 septembre 2024
Réponse de Imagine Cruising New Zealand
Dear Melanie
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a great experience, and it means a lot to us that we could meet your expectations.
We truly appreciate your kind words and look forward to assisting you with your future travels. If you need anything else, please don’t hesitate to reach out.
Kind Regards
Josh
Customer Support
Réponse de Imagine Cruising New Zealand
Dear Peter,
Thank you for taking the time to leave such a positive review! I'm delighted to hear that Viran provided you with clear advice and assistance. Ensuring our passengers receive the best possible service is always our top priority, and it's wonderful to know Viran made your experience smooth and straightforward.
We truly appreciate your kind words and look forward to assisting you with your future holiday plans.
Best regards,
Harrison
Senior Customer Support Executive
Exceptional customer service from Scott.
29 août 2024
Réponse de Imagine Cruising New Zealand
Dear Harold,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Scott provided you with exceptional customer service. It's wonderful to know that his efforts made such a positive impact on your journey with Imagine Holidays.
We take great pride in ensuring our guests receive the highest level of service, and Scott's dedication to this is truly commendable. Your kind words will certainly be passed on to him, and I'm sure he'll be delighted to know that his support was appreciated.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help make every aspect of your travel experience as seamless and enjoyable as possible.
Thank you once again for your glowing review.
Best regards,
Harrison
Senior Customer Support Executive
Holiday in Japan
Booking our 15 day trip to Japan was made very easy by Viran. Viran explained everything we needed to know,and answered any questions we had.
We highly recommend Imagine Holidays NZ to book a trip through. Jill and Lyn.
23 août 2024
Réponse de Imagine Cruising New Zealand
Dear Jill and Lyn,
Thank you so much for your glowing review! I’m thrilled to hear that Viran made your booking process smooth and enjoyable. It's wonderful that all your questions were answered and that you felt well-informed about your upcoming 15-day adventure to Japan.
Your recommendation means a lot to us, and we’re grateful you chose Imagine Holidays NZ to plan your trip. If there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you an unforgettable journey!
Best regards,
Harrison
Senior Customer Support Executive
Réponse de Imagine Cruising New Zealand
Dear Fiona,
Thank you for your fantastic five-star review! We're thrilled to hear that Dan made your booking process quick and easy. Providing seamless service is what we strive for, and it's great to know Dan delivered just that.
We can't wait to welcome you on your holiday and ensure it's just as smooth and enjoyable.
Warm regards,
Harrison
Senior Customer Support Executive
Good information
Scott was very helpful and explained everything well , a very easy decision to travel with Imagine Holidays was made.
19 août 2024
Réponse de Imagine Cruising New Zealand
Dear Sue,
Thank you for your wonderful five-star review! We're delighted to hear that Scott provided you with such clear and helpful guidance, making your decision to travel with Imagine Holidays an easy one. We strive to ensure our guests feel confident and well-informed every step of the way, and it’s fantastic to know Scott delivered on this.
We can’t wait to welcome you on your upcoming journey and ensure it’s everything you’ve envisioned.
Warm regards,
Harrison
Senior Customer Support Executive
Very helpful,nothing she could not help…
Very helpful,nothing she could not help with.
26 juillet 2024
Réponse de Imagine Cruising New Zealand
Dear Kitty,
Thank you for your fantastic five-star review.
We are thrilled to hear that you received such helpful service from Viran. Our team strives to assist with all your needs, and it's wonderful to know that Viran met your expectations and provided you with excellent support. Her dedication to ensuring a smooth booking process is something we are very proud of.
Your kind words are greatly appreciated. We are delighted to have you as our guest and look forward to making your upcoming holiday an unforgettable experience.
If there is anything else we can assist you with as you prepare for your trip, please do not hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Very helpful staff member made booking…
Very helpful staff member made booking this cruise straight forward
24 juillet 2024
Réponse de Imagine Cruising New Zealand
Dear David,
Thank you for your wonderful five-star review.
We are delighted to hear that Viran provided you with the excellent service that made booking your cruise straightforward. Our team strives to make the booking experience as smooth and enjoyable as possible, and it's always encouraging to receive such positive feedback.
Your kind words are greatly appreciated, and we look forward to welcoming you on your upcoming cruise.
Warm regards,
Harrison
Senior Customer Support Executive
Excellent service
All information given very promptly and with a great amount of assistance avaulable, would book it all over again
22 juillet 2024
Réponse de Imagine Cruising New Zealand
Dear Meredith,
Thank you so much for your kind words! We're thrilled to hear that you received prompt information and felt well-supported throughout your experience.
It's wonderful to know that you would book with us again. Your satisfaction is our top priority, and we look forward to assisting you with your next adventure
Kind Regards
Josh
Customer Support
Viran was very patient and helpful and…
Viran was very patient and helpful and informed me of all the options.
23 juillet 2024
Réponse de Imagine Cruising New Zealand
Dear Jenifer,
Thank you for your kind words! We're delighted to hear that Viran was patient and helpful in providing you with all the options. It's great to know that our team's dedication to excellent customer service made your experience a positive one.
We appreciate your feedback and look forward to assisting you with your future travel plans. Please don't hesitate to reach out if there's anything else we can do for you.
Kind Regards
Josh
Customer Support
“Wow this is about my seventh trip”
Wow this is about my seventh trip with Immagine, why do I love Immagine, I’ll tell you, they do everything for you, you just book your initial flight, cruise or what ever and Bingo, they do everything else, yes everything, you just sit back and enjoy the holiday.
Eric Williams, Lyttelton, NZ.
11 juillet 2024
Réponse de Imagine Cruising New Zealand
Dear Eric,
Thank you ever so much for your glowing five-star review!
We are absolutely thrilled to hear that this was your seventh trip with Imagine Holidays, and even more delighted to know that our service continues to exceed your expectations. Your kind words about our all-inclusive approach, where we handle every detail so you can simply relax and enjoy your holiday, truly warm our hearts.
Your continued trust and loyalty mean the world to us. We are honoured to be part of your travel experiences and look forward to curating many more memorable journeys for you.
Warmest regards,
Harrison
Senior Customer Support Executive
Réponse de Imagine Cruising New Zealand
Dear Ann,
Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had such a great experience with our service and staff. Your kind words are truly appreciated and will be shared with the team.
We look forward to welcoming you back for another exceptional holiday experience.
Warm regards,
Harrison
Senior Customer Support Executive
Efficient staff
18 juillet 2024
Réponse de Imagine Cruising New Zealand
Dear Mary,
Thank you for your wonderful five-star review! We are delighted to hear that you found our service efficient. Our team strives to provide prompt and effective assistance to ensure a seamless experience for our guests.
We appreciate your kind words and look forward to helping you with your future holiday plans. Should you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Dealt with Veran who was very efficent
Dealt with Veran who was very efficent, helpful and
friendly.
12 juillet 2024
Réponse de Imagine Cruising New Zealand
Dear Georgina,
Thank you for your excellent five-star review! We’re thrilled to hear that Viran provided you with efficient, helpful, and friendly service. It’s wonderful to know that her efforts made a positive impact on your experience.
We appreciate your kind words and look forward to assisting you with your future holiday plans. If there’s anything else you need, don’t hesitate to get in touch.
Warm regards,
Harrison
Senior Customer Support Executive
Réponse de Imagine Cruising New Zealand
Dear Stephen,
Thank you for your wonderful five-star review! We’re thrilled to hear that you found our knowledgeable consultant to be a great benefit in planning your upcoming holiday in Vietnam and Cambodia.
A Mekong River cruise is truly an exceptional experience, and we’re confident that you’ll have a memorable and enriching journey. If you have any further questions or need additional assistance before your trip, please don’t hesitate to reach out.
Wishing you a fantastic adventure on the Mekong River!
Warm regards,
Harrison
Senior Customer Support Executive
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.