This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Voir plus
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Lisez les avis des autres
The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Voir plus
L'entreprise a répondu
Great cruise (Greek islands) and bus tour (turkey) combo. The locations visited and excursions were interesting and informative. Our bus tour guide (Sayhan) was brilliant. He connected well with every... Voir plus
L'entreprise a répondu
Very responsive, gave us options that suited us. Had to be reminded a couple of times about our starting point. Corrections made on the phone didn't carry through to the confirmation documents. Will h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Coordonnées de contact
Level 10, 21 Queen Street, 1010, Auckland, Nouvelle-Zélande
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Excellent
404 avis
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Very helpful and understanding staff
Very helpful and understanding staff. Paiient with doddering oldies.
14 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Val and Geoff,
Thank you very much for your wonderful five-star review. We are delighted to hear that you found our staff helpful and understanding. It is our priority to ensure all our guests feel comfortable and well taken care of, regardless of age. Your kind words about our team's patience and support mean a great deal to us.
We look forward to assisting you with your future holiday plans and ensuring every journey with Imagine Holidays is a memorable one.
Warmest regards,
Harrison
Senior Customer Support Executive
Mathew from Customer Support for Imagine Holidays. from Customer Supportt for…Well Done Mathew.
Mathew from Customer Supportt for Imagine Hollidays, gets top marks from me for his great service this morning. He was prompt to reply to my queries and was very helpful. I also liked his friendly and personable manner in handling any worries or concerns I had about our upcoming cruise. Many thanks!!
15 mai 2024
Avis spontané
Réponse de Imagine Cruising New Zealand
Dear Judy,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Mathew from our Customer Support team provided you with such exceptional service.
Mathew truly embodies the values of Imagine Holidays, and we're delighted that he was able to promptly address your queries and provide helpful assistance regarding your upcoming cruise. It's fantastic to hear that his friendly and personable manner put you at ease and ensured that any worries or concerns were handled with care.
We'll be sure to pass on your kind words to Mathew, as recognition of his efforts means a great deal to us. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you in planning your cruise adventure.
If you have any further questions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us. We're here to ensure that your journey with Imagine Holidays is nothing short of extraordinary.
Thank you once again for choosing Imagine Holidays. We can't wait to help make your cruise a truly unforgettable experience!
Warm regards,
Harrison
Senior Customer Support Executive
The destination was somewhere I had…
The destination was somewhere I had always wanted to go.
9 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Brent,
Thank you sincerely for taking the time to share your wonderful five-star review with us. We're absolutely thrilled to hear that your recent holiday with Imagine Holidays took you to a destination that had always been on your radar.
There's something truly magical about fulfilling a long-held dream of visiting a desired destination, and we're delighted that we could be a part of making that dream a reality for you. At Imagine Holidays, we strive to curate experiences that not only meet but exceed the expectations of our guests, and it brings us immense joy to know that your trip was everything you had hoped for.
We're immensely grateful for your trust in us to deliver a memorable and fulfilling travel experience. Should you ever wish to embark on another adventure or explore a new destination, we'll be here to assist you every step of the way.
Thank you once again for choosing Imagine Holidays. We look forward to welcoming you back for many more unforgettable journeys in the future.
Warm regards,
Harrison
Senior Customer Support Executive
would be doing it the same again
very helpful and pleasent staff to explain all aspect of the holliday
8 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Liz,
Thank you ever so much for sharing your wonderful five-star review with us. Your feedback is incredibly valuable, and we are thrilled to hear about your positive experience with Imagine Holidays.
It brings us immense joy to learn that Viran provided you with exceptional service during your holiday planning process. She consistently goes above and beyond to ensure our guests feel informed and supported in every aspect of their journey. Your recognition of her helpfulness and pleasant demeanor means a great deal to us, and we'll be sure to pass on your kind words to her.
At Imagine Holidays, it is our utmost priority to provide our guests with all the information they need to make their holiday experience truly unforgettable. We're delighted to hear that our team was able to explain every aspect of your holiday to your satisfaction.
Thank you once again for choosing Imagine Holidays. We are immensely grateful for your support and look forward to the opportunity to serve you again in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Coming back.
I had a very good experience with our booking this time as this is our 2nd booking. The agent that answered our call took our booking last time so that was a plus
8 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Lea,
Thank you ever so much for sharing your glowing review with us. It brings us immense joy to learn that you had another exceptional experience with Imagine Holidays. It’s truly heartening to know that we could meet your expectations once again.
We greatly appreciate your loyalty and trust in our services for the second time around. Your kind words regarding our dedicated agent warm our hearts. Providing consistent and personalised service is at the core of what we do, and we’re thrilled that it made a positive impact on your booking experience.
Should you ever need assistance or wish to embark on another memorable journey, please do not hesitate to reach out to us. It would be our utmost pleasure to assist you in crafting another unforgettable holiday experience.
Warm regards,
Harrison
Senior Customer Support Executive
Réponse de Imagine Cruising New Zealand
Dear Iris,
Thank you ever so much for taking the time to share your glowing five-star review with us. Your feedback is invaluable, and we are absolutely delighted to hear about your positive experience with Imagine Holidays.
It's wonderful to know that you found our service to be efficient and effective. Providing streamlined and prompt assistance to our guests is a top priority, and we're thrilled that our efforts have made a difference for you.
We're especially pleased to hear about your positive interaction with Viran. She is indeed an invaluable member of our team, always going above and beyond to ensure our guests' needs are met. Your recognition of her helpfulness means the world to us, and we'll be sure to pass on your kind words to her.
Thank you once again for choosing Imagine Holidays. We're immensely grateful for your support and look forward to welcoming you back for more memorable experiences in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Excellent Service
All information was provided so that we could make an urgent decision.
Not rushed at any stage.
Service was excellent.
Will be changing travel advisors, Awesome!!!
9 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Larry,
Thank you immensely for taking the time to share your glowing five-star review with us. Your feedback means the world to us, and we're thrilled to hear about your positive experience with Imagine Holidays.
It's fantastic to know that you found all the information provided to be comprehensive, enabling you to make an urgent decision with confidence. Ensuring our guests have access to all the necessary details is a cornerstone of our service, and we're delighted it served you well.
We're especially pleased to hear that you never felt rushed at any stage of the process. Your comfort and peace of mind are of utmost importance to us, and we're committed to providing a stress-free experience for all our guests.
We're equally thrilled to learn about your decision to change travel advisors and your enthusiastic endorsement of our service. We aim to deliver excellence in every interaction, and your satisfaction is the greatest validation of our efforts.
We're particularly delighted that Viran's service stood out to you. She consistently goes above and beyond to ensure our guests receive the highest level of care and assistance. Your recognition of her efforts means a great deal to us, and we'll be sure to pass on your commendation to her personally.
Thank you once again for choosing Imagine Holidays. We're eagerly looking forward to the opportunity to continue exceeding your expectations in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Consultant made it an easy process and…
Consultant made it an easy process and was very friendly
7 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Sharon,
Thank you ever so much for taking the time to share your delightful five-star review with us. We truly appreciate your kind words and are thrilled to hear about your positive experience with Imagine Holidays.
We're especially grateful for your mention of Viran and the high-quality service she provided. Ensuring our guests receive top-notch assistance and guidance is paramount to us, and Viran exemplifies this commitment effortlessly. We'll be sure to pass along your praise to her personally.
It's wonderful to hear that Viran made the process easy for you and maintained a friendly demeanor throughout. Making our guests feel comfortable and supported every step of the way is a priority for us, and your feedback reaffirms that we're on the right track.
Once again, thank you for choosing Imagine Holidays. We can't wait to welcome you back for another fantastic adventure in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Outstanding service 👍
Viran is so professional and a pleasure to deal with.
Her knowledge of the products being presented and response to questions exemplary and efficient beyond belief.
Only negative is pressure to commit...FOMO
9 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Douglas and Sue,
Thank you ever so much for taking the time to share your delightful five-star review with us. We are thrilled to hear that you enjoyed your experience with Imagine Holidays.
It is of utmost importance to us that our guests feel relaxed and at ease throughout their journey with us. If at any point you felt any pressure, we sincerely apologize. Our aim is to provide a seamless and stress-free holiday experience for all our passengers.
Rest assured, your comfort and satisfaction are our top priorities. As you embark on your upcoming holiday, we are confident that you will have a truly wonderful time. Our dedicated team is here to ensure every moment exceeds your expectations.
Once again, thank you for choosing Imagine Holidays. We look forward to welcoming you back on board for many more unforgettable adventures in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Quick & efficient with replies
very quick and efficient with the pricing and information.
easy to talk to and understand what you are asking.
Information emailed very quickly
3 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Diane,
Thank you immensely for taking the time to share your delightful five-star review! We are absolutely thrilled to hear that Artem provided you with swift and efficient service, ensuring that all your queries were addressed promptly and comprehensively.
At Imagine Holidays, we place a strong emphasis on delivering seamless experiences for our guests, and it brings us immense joy to know that Artem exceeded your expectations by providing quick responses and clear communication.
Your feedback is invaluable to us, and we will be sure to pass on your kind words to Artem. We are delighted to have had the opportunity to assist you in planning your holiday, and we look forward to being of service to you again in the future.
Warm regards,
Harrison
Senior Customer Support Executive
CHARLES WAS EXTREMELY EXPLAINING…
CHARLES WAS EXTREMELY EXPLAINING EVERTHING WE REQUIRED TO KNOW.
7 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Richard,
Thank you ever so much for taking the time to share your glowing five-star review! We are delighted to hear that Charles provided you with an exceptional experience, ensuring that every detail was explained thoroughly to meet your needs.
At Imagine Holidays, our dedicated team takes great pride in delivering personalised service and ensuring that our guests feel fully informed and comfortable throughout their journey. It warms our hearts to know that Charles went above and beyond to provide you with the assistance and information you required.
Your kind words serve as a true testament to the high standards we strive to uphold, and we couldn't be happier to hear that your experience with us was nothing short of excellent.
We sincerely appreciate your feedback and look forward to welcoming you back for another unforgettable holiday experience in the near future.
Warm regards,
Harrison
Senior Customer Support Executive
Unbeknown to us our enquiry was…
Unbeknown to us our enquiry was answered from Perth as it was at the end of Fridays business hours when I made my initial enquiry in NZ.
Dan was very knowledgeable, polite and patient. He worked through our enquiry and we made a booking there and then. He talked us through all the stages efficiently and answered our questions clearly. He made several return phone calls and emailed all the documents through on time.
I didn’t realise a trip with extra days and a cruise could be made so promptly. Thank you Dan.
We now await our holiday and hope it all goes as efficiently as the booking process.
Viv Dorward
3 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Viv Dorward,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that Dan provided you with exceptional service, even at the end of our business day in Perth. It's fantastic to know that his knowledge, politeness, and patience made your booking process smooth and efficient.
Dan takes great pride in ensuring our guests receive top-notch service from start to finish, and we're delighted that he exceeded your expectations. We understand the importance of clear communication and timely assistance, and we're glad Dan was able to guide you through all stages of your enquiry with ease.
We share your excitement for your upcoming holiday and are confident that your experience will be as seamless as the booking process. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to make sure your journey with Imagine Holidays is nothing short of exceptional.
Warm regards,
Harrison
Senior Customer Support Executive
Viran was fantastic
Viran was fantastic to deal with. This is a great deal for the money. I love that the flights home are included
2 mai 2024
Réponse de Imagine Cruising New Zealand
Dear Donna,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Viran provided you with fantastic service and that you found our holiday package to be great value for money. It's wonderful to know that you appreciate the inclusion of flights home in our offerings.
Providing exceptional experiences at great value is at the heart of what we do, and we're delighted that you had such a positive experience with us. We'll be sure to pass along your kind words to Viran and the rest of our team.
If there's anything else we can do to enhance your future travels with us, please don't hesitate to let us know. We look forward to welcoming you back on another memorable journey with Imagine Holidays.
Warm regards,
Harrison
Senior Customer Support Executive
Mediterranean Cruise +
I booked a holiday last weekend with Imagine Holidays and it was a very easy process with Jade who was very helpful in getting us booked on the cruise part of the holiday near our friends from Australia (we are from NZ). All four couples have been booked in the same area of the ship which was the best result we could have hoped for. Thank you very much Jade, and thank you to Fleur who put us on to Jade recognising that Jade had done the original booking for the Ozzie couples! The whole holiday was also very reasonably priced with all of the inclusions.
22 avril 2024
Réponse de Imagine Cruising New Zealand
Dear Gaye,
Thank you for taking the time to share your wonderful experience with Imagine Holidays on Trustpilot. We're thrilled to hear that Jade provided you with excellent assistance and made the booking process for your Mediterranean cruise holiday smooth and enjoyable.
It's fantastic to know that Jade went above and beyond to ensure that you and your friends from Australia were booked in the same area of the ship, allowing you to enjoy your time together to the fullest. We're also delighted to hear that Fleur played a part in connecting you with Jade, demonstrating our commitment to providing personalised service to our guests.
At Imagine Holidays, we aim to make every aspect of your holiday experience seamless and memorable, and we're delighted that you found the entire holiday to be reasonably priced with all the inclusions.
We truly appreciate your kind words and your trust in us to deliver an exceptional holiday experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Wishing you and your friends a fantastic Mediterranean cruise adventure!
Warm regards,
Harrison
Senior Customer Support Executive
Found our consultant great company was great had all…
Found our consultant was great had all the anwers
19 avril 2024
Réponse de Imagine Cruising New Zealand
Dear Julian,
Thank you for your outstanding five-star review! We're thrilled to hear that your experience with Viran, our consultant, was exceptional and that they provided you with all the answers you needed. It's truly rewarding to know that our team member's expertise made your holiday planning journey so seamless.
At Imagine Holidays, we take pride in delivering exceptional service, and your feedback reaffirms our commitment to excellence. We'll be sure to share your kind words with Viran, who will be delighted to hear about your satisfaction.
Thank you once again for choosing Imagine Holidays for your travel needs. We look forward to welcoming you back for another memorable adventure soon.
Warm regards,
Harrison
Senior Customer Support Executive
Réponse de Imagine Cruising New Zealand
Dear Bob,
Thank you so much for taking the time to leave us a glowing five-star review! We're delighted to hear that your experience with Viran was nothing short of exceptional. Providing fast, efficient, and helpful service is at the core of what we strive for at Imagine Holidays.
We're thrilled that Viran could meet and exceed your expectations, ensuring your journey with us was smooth and enjoyable. Your kind words truly motivate us to continue delivering top-notch service to all our guests.
We appreciate your trust in Imagine Holidays and look forward to welcoming you on board for many more unforgettable adventures in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Importance of representative
I found the representative was confident and very happy to answer any question I had. I found her easy to understand and she was very patient.
16 avril 2024
Réponse de Imagine Cruising New Zealand
Dear Elaine,
Thank you immensely for sharing your wonderful experience with Viran! We're absolutely thrilled to hear that she provided you with such exceptional service. Confidence, clarity, and patience are all qualities we value greatly in our representatives, and we're delighted to hear that Viran exemplified these traits during your interaction.
Your satisfaction is our top priority, and we're delighted that Viran was able to address all your questions with ease and patience. We'll be sure to pass on your kind words to her, as they truly motivate us to continue delivering the highest standard of service.
Thank you once again for choosing Imagine Holidays, and we can't wait to assist you with your future travel plans!
Warm regards,
Harrison
Senior Customer Support Executive
Réponse de Imagine Cruising New Zealand
Dear Pauline,
Thank you ever so much for taking the time to share your glowing feedback! We are thrilled to hear that your booking experience with Viran was seamless and straightforward. Providing our guests with clear and detailed explanations is a top priority for us, and we're delighted to learn that Viran went above and beyond to ensure your satisfaction.
Your kind words mean the world to us, and we truly appreciate your support. We can't wait to welcome you on board for your upcoming adventure, and we're here every step of the way to make it an unforgettable journey.
Warm regards,
Harrison
Senior Customer Support Executive
The booking agent was very thorough and…
The booking agent was very thorough and knowledgeable and made booking easy
17 avril 2024
Réponse de Imagine Cruising New Zealand
Dear William,
Thank you for sharing your feedback with us! We're thrilled to hear that Viran provided you with an exceptional booking experience.
At Imagine Holidays, we strive to ensure that our booking process is seamless and stress-free for our guests. It's wonderful to know that Viran's thoroughness and expertise contributed to making your booking easy and enjoyable.
We truly appreciate your kind words and your trust in us to deliver outstanding service. We can't wait to assist you with more unforgettable holiday experiences in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Scott was great to deal with ....we…
Scott was great to deal with ....we felt no pressure to get the cruise.
17 avril 2024
Réponse de Imagine Cruising New Zealand
Dear valued guest,
Thank you for taking the time to share your experience with us! We're delighted to hear that Scott provided you with exceptional service and made your cruise booking experience enjoyable.
At Imagine Holidays, we pride ourselves on creating a pressure-free environment for our guests, ensuring that you feel relaxed and confident in your decision-making process. It's fantastic to know that Scott exemplified this commitment to excellent customer care.
We appreciate your trust in us to curate memorable experiences, and we look forward to welcoming you onboard for an unforgettable journey.
Warm regards,
Harrison
Senior Customer Support Executive
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