Very easy and straightforward to ship with. Cargo was delivered to my address within timeframe. Not too much communication clutter
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Lisez les avis des autres
They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... Voir plus
I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... Voir plus
Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.
Coordonnées de contact
4901 13th Ave S #1013, 58103, Fargo, Etats-Unis
- imailkenya.co.ke
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very easy and straightforward to ship…
Very easy and straightforward to ship with. Cargo was delivered to my address within timeframe. Not too much communication clutter
Great courier
Great courier, I have used the company consistently and they've delivered all my goods in a timely manner, They are large consolidators so the service doesn't match DHL or Fedex but at the price, its an excellent deal
They are very expensive and will charge…
They are very expensive and will charge you Kes 5000 to ship in perfume. Delivery is Kes 1000 in Nairobi. Crazy pricing. Please do not consider using them. Use Savostore or Aquantuo. Use them at your own peril!!
This place doesn’t exit
This place doesn’t exist. I drove 2 hours to Staten Island to ship stuff to Kenya, the place is storage place.There is no shipping company here (330 Tompkin Ave, Staten Island NY) I have called there phone number countless times , no one picks up. Please don’t waste your time
Hidden Charges and Worst Customer Service Ever
Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops, phones, PS5 controllers, or any item with a lithium battery will incur an extra fee that you will be surprised with on your invoice at the point of collection. And no, I'm not talking about shipping a battery on its own, as it's a prohibited item.

Réponse : Ship from USA to Kenya
Very good website that mimics a self…
Very good website that mimics a self service shipping service. Overall a good experience shipping from the United States and I looking forward to using them again
Never Received My Package
Used them in the past no problems. This time I informed them of my address change. They shipped to the old address. Contacted them to have them change the address with the courier. They refused and told me to take it up with the courier themselves, which I did. Then came the passive aggressive, I can not find your address nonsense, so they ultimately ended up not delivering the package. This is one of those businesses that believes they are doing you a favor by delivering competent customer service. The believe that you need them more than they need you. I am in the process of getting my money back. I would never use them again and would advise others to do the same.
Disparity in the weight of parcel...
I have shipped with Imail before small parcels this time round I shipped a box of clothes and they said it weighed about 23kilos. I paid up and once it was delivered it didn't feel like 20 kilos even so I weighed it myself and it was 13.9 kilos. Was so shocked and contacted Imail but they left me on read. Such a disappointing experience. Never shipping with them again.

Réponse : Ship from USA to Kenya
It's a good air freight company that…
It's a good air freight company that delivers straight to your door. The tracking is perfect with constant notifications on email and WhatsApp
Get my shipment in less than 10 days..
Get my shipment in less than 10 days... I have to say this company is really doing an amazing job... Looking forward to Europe operations
There is more to the company than meets…
There is more to the company than meets the eye... Very good shippers. Ship with confidence. They're the best in the industry
This is the company to use for your…
This is the company to use for your shipping needs. Communication, speed, efficiency.
I have an entire used book collection
I have an entire used book collection, got good deals on ebay books and shipped them with imail Kenya.. They are as good as advertised
Very good at their job and they'll…
Very good at their job and they'll deliver your merchandise in excellent condition... The package notifications are an added plus
Delivery was as expected although rider…
Delivery was as expected although rider possibly needs more training on how to handle delicate packages
I shipped boxes from Maryland and I…
I shipped boxes from Maryland and I really do recommend their shipping services. No worries. Will use again
Very straightforward shipping and…
Very straightforward shipping and delivery. Good account management platform and notifications are tip top...
This is perfect for my shipping needs
This is perfect for my shipping needs. Communication is also perfect. Pricing is also not bad
It's been a pleasure doing business…
It's been a pleasure doing business with iMail. Stress free process
Pretty easy to use
Pretty easy to use. Sent a box to my family in Nairobi. Delivered in one piece. Superb notifications
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