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Ordered a fan mid August, wrong one sent. It is now mid November still not received the correct item, they keep saying it is being reviewed. The eventually admitted it is out of stock and asked if I would like anything else instead???? When I said no I have not heard form them since. Avoid.
Paid £184 for a light with a fan. When it arrived it was NOT the same item, it also was cheap chinese remake fake version. Upon contacting the company they made me go through loop holes to prove theyd sent the wrong item, proved ittothem then they had a cheek to say wel offer you a partial refund of 30% .
No option to send me the correct item or to have a full refund. Now im having to fight to get my money back.
Absolute fraudster company, fake items and goodluck getting your money back.
Disgusting!
STAY AWAY!
Ordered pokemon advent calendar. Received totally different item - random bricks in a calendar - so immediately informed customer service. Generic reply to say they would direct my concern to appropriate service and get back to me. Not heard anything since and dont envisage any resolution/ reimbursement. Wish id checked reviews before placing order.
I bought a dog bed and it’s nothing like in the photograph. It barely functions as a pillow for my Newfoundland. I bought the orthopaedic ‘Goodnight’ dog bed and it’s honestly a quarter of the size in the advert and weighs was than a human’s pillow. It took a month to get here from China. I honestly wish I could provide photos just to show you all what a rip off it is.
Avoid this company at all costs, their products are cheap and nasty and look nothing like the photos. Customer service is non-existent and the telephone number they have provided isn't even theirs, it belongs to a different U.K. company. Hope they can sleep at night, they are cheats!
AVOID AVOID AVOID
I would never have ordered if I had seen the last 2 recent reviews. The 2 positive reviews are obviously fake.
They are a scam company shipping cheap goods from China that look nothing like the description. My item was not fit for purpose and went straight in the bin. Refund requests are ignored and I have had to do a charge back to get my money back.
Product substandard, not as advertised. Very expensive and a waste of money.
Support is non existent with unacceptable resolutions. Would not recommend this site and the products that they sell.
Do NOT buy from this company. They are using false contact information, cloning UK real businesses. Goods are either terrible quality or not turning up. Customer service is therefore non-existant.
Good product and perfect service, thank you!
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