Imperials.co.uk  Avis 

Do not buy a car from this place, they couldn’t lie straight in bed, we had the miss fortune of buying a 38k car from them and the engine light came on within 10 miles, since then it’s been an absolute joke, then took our car away 3 weeks ago and offered us a 20 year junker as a courtesy to which I declined so they happily left us without a car, we still haven’t got ours back, I have had to involve the finance company and Brocken just to get any form of update, unbeknown to them the car had been fitted with a tracker, we have seen them using the car for lunch runs and being driven with disrespect and speeding through country roads in excess of 85 miles per hour, when we shared the fact the vehicle was being tracked it suddenly stopped being used. They promised to keep it in a secure compound another lie, they stated it would going to a main dealer, when in fact there untrained techs have messed around with the car, eventually taking it to an approved service centre not main dealer last Friday against the service centres wishes (as I have spoken to them today) and the car has been sat in an open public ally accessible car park for a week and still to date has not been looked at, buy a car from these guys at your peril or if you enjoy being lied to, I have told the finance company I want my m3 comp back as this is a joke, and if dealing with Daniel, hang up quick

UPDATE. 09/02/25
after receiving the car back 4 weeks after they took it they have stolen parts from the car, I cannot believe this place, the diesel tuning box has been stolen from the car and low and behold all the faults codes in the ecu are still present, the finance company are now sending and independent examiner to go over the car, the police are also involved ref the stolen parts, omg I have never ever known anything like this ever, I’m still in shock writing this, they have also scratched the paint, curbed an alloy and ripped the side of a tyre rendering the car an mot failure and subsequently not useable please please heed this warning, I will update after car inspected and police report compiled

Update 20/02/25
After weeks of back and forth and an independent inspection verifying the car is basically not fit for purchase and needs returning, the dealership are being shitty about giving a refund yet whilst I still have the car here they have re advertised it on their website for sale and surprise it’s 3k more than we paid, funny thing is that’s how much the attempted fraudulent warrenty claim was for, avoid the car it’s a lumma evoque PG21DRV it’s a lemon

Smooth transfer of my old car and friendly staff.

I had a very pleasant experience with Imperials Chelmsford. Recently I bought my car from Imperials and had an exceptional pleasant experience from their staff from start to the end of the process.

I have travelled a long journey from Bedford to Chelmsford to see this car and I have had a warm reception from their wonderful sales person Oliver Wright. The whole process from the test drive to purchase was very smooth and pleasant.

There was absolutely no pressure selling tactics which I saw with many other dealers and Oliver was so helpful and transparent in explaining all the details. I have found the rest of the team was also very friendly and professional.

I am also pleased with the post sale assistance and communication which were very prompt in responding and assisting to the queries.
Many thanks to the Imperials Chelmsford for providing me a pleasant experience in buying my new car.

A special thanks to Oliver for going an extra mile to support me during the initial phase of my new car experience.

Just bought a beautiful car from Jim at Imperials. Jim made sure any issues were resolved ahead of handover, always keeping me up to speed with where we were.
The car was presented beautifully and Jim made the whole process a doddle.

Always buy my cars with Imperial. Great service and good deals.

1. I didn’t buy anything.
2. It took more than one attempt to get a call back.
3. The car in question is still for sale online and you e told me you’ve sold it.

Did not reply to question

Friendly honest and fair staff that go the extra mile to help. The whole experience was a pleasure. I would definitely recommend .

Dealt with Jim to purchase our new Discovery commercial for our growing business. The car was highly prepped both on 1st inspection and collection. Found the whole process easy. Would buy from these again. 👌

Just bought a Range Rover SDV8 from them and the service I received was excellent from start to finish. Nothing was a problem and the deal went through like a breeze. Would recommend anyone trying them if they have a car you’re interested in.

Great place to have used, Jake answered all my questions truthfully without all the usual sales talk you get elsewhere and made it a smooth deal, i travelled 4 hours to buy a car and it was definitely worth travelling for not only the right vehicle but to deal with a genuine person selling it

Searching for my first Bentley, I came across the perfect car, age, spec, mileage, and colour. Priced sensibly I made some enquiries. From the first contact Jake and Jamie were great, nothing was to much trouble to accommodate my requirements, speedy responses and great knowledge of the high end vehicles they stock. 35 years of me buying high performance cars and I can honestly say imperials are one of the few garage’s I would use again and can highly recommend. Thank you guys for a great deal on an amazing Bentley

Very fast feeback
Personalised video and also willing to come to a fair deal for both sides

Oliver at imperials was very helpful he had a car that was almost new and was at a fair price which I bought. More impressive is the trouble he took to get the spare keys to me as they where still with the old owner.
Would use again.

Imperials were so helpful and made buying such an easy and great experience

Friendly polite customer service with a professional manner.
I'm very happy with the service I received on my arrival to the show room

Had great experience from start to finish. Jake at Imperials was always available post sale also. I had an issue with the roof of my mercedes and despite the normal RAC warranty not covering it, Imperials bespoke policy with them covered it in full. Would recommend

Jamie & Oliver supplied a Land Rover Defender which was in exceptional condition. They have been friendly and accommodating to deal with. I would be happy to go back any time for another car.

I dealt with Jim on a Bentley - great and friendly and nice to deal with .

Recently had the pleasure of purchasing a car from Jake at Imperials. I was given facts not sales talk and felt super comfortable about making my purchase without being pressured. Once my decision was made the transaction was done within a week. Speedy responses via text and calls from the whole team.