Good Quality
Took about two weeks for shipping. Everything was super high quality, my family all loved what they got!
18 décembre 2025
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À propos de l'entreprise
Écrit par l'entreprise
Indie Identity is an independent fashion destination dedicated to showcasing emerging and established designers from around the world. We partner directly with independent brands to offer thoughtfully curated clothing, accessories, and lifestyle pieces that prioritize quality, craftsmanship, and individuality over mass production. Our mission is to make discovering independent fashion easy, transparent, and inspiring. We value authenticity, ethical practices, and attention to detail—so every order feels personal and every piece has a story behind it.
Coordonnées de contact
519 NE 38th St, 33137, Miami, Etats-Unis
- contact@indieidentity.com
- indieidentity.com
4,3
Excellent
16 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Customer Support!
I had a very positive experience with Indie Identity. Their customer support is exceptional — responsive, kind, and genuinely thoughtful in their communication. They offer beautiful, well-curated pieces, and it’s clear they care deeply about their brand and their customers. Indie Identity is a business that operates with integrity, and I would absolutely trust and recommend them
27 décembre 2025
Réponse de Indie Identity
Hi Kimberly,
We’re very sorry to hear about your experience and understand how frustrating this must be. According to the tracking information, your order is marked as delivered today; however, we know that delivery updates can sometimes be inaccurate. Please reach out to us directly at contact@indieidentity.com so we can look into this right away and make things right for you, including arranging a replacement or refund if needed. We truly want to resolve this for you as quickly as possible.
It looks even better in person than on…
It looks even better in person than on the website. I received the jacket quickly. I was pleasantly surprised it came with its own hanger and garment bag.
20 décembre 2025
Product was delivered on time
Product was delivered on time. Quality of product was excellent.
11 décembre 2025
Never received item
15 décembre 2025
Réponse de Indie Identity
We’re very sorry to hear about your experience and understand how frustrating this must be.
According to the tracking information, the package was marked as delivered. However, we take situations like this seriously, and your complaint has been formally escalated. We are currently reviewing the case with the shipping carrier to determine what occurred and to identify the appropriate resolution.
Please know that this matter is still under active review, and we appreciate your patience while we work with the carrier to investigate further.
UPDATE: We truly regret the frustration and disappointment this experience has caused and appreciate the opportunity to clarify. Our team was actively investigating the delivery issue with the shipping carrier and working toward a resolution when a chargeback was initiated. Once a chargeback is filed, the order is automatically closed under our payment processor’s policies, which unfortunately prevents us from issuing a refund or replacement directly.
We understand how upsetting this situation is and want to emphasize that we did not take this lightly. We genuinely appreciate your patience and understanding, and we’re sorry we weren’t able to resolve this outcome in the way we would have hoped.
Great design options on the site
Great design options on the site, prices are super reasonable. The sweater arrived and is as cute as it was on line. Nice quality.
26 novembre 2025
Absolutely beautiful piece ..
Absolutely beautiful piece ... comfortable and elegant ... I love it.
12 novembre 2025
marvelous & efficient shipping
efficient shipping.
received my new bag in no time and your customer service assisted with applying the first order discount in no time.
15 septembre 2025
Amazing, amazing, amazing!
Shopping and purchase experience was so easy! My items arrived very quickly and they’re gorgeous!!! I loveeeee !
9 juin 2025
Fits like a glove❤️🔥 high quality clothing
This store has a lot of sustainable shopping options, I recently got the MOST GORGEOUS skirt set from there and it fit like a glove!! ❤️🔥
20 mai 2025
Avis spontané
A gem of a store
Indie identity is the kind of treasure you hope to stumble upon but rarely do. Every piece feels limited-edition, with art driven designs. Never ending compliments on every piece I order!
3 juin 2025
Avis spontané
Fashion forward
So many great styles available, with fashion that you don’t see everywhere! I love supporting small businesses.
20 mai 2025
Avis spontané
Cute and curated
I love the curated products from this site! I’ve been struggling to find good quality clothes these days with fast fashion and I feel good about my purchases from Indie Identity! I love knowing that when I spend money on clothes, it will truly be high quality.
17 mai 2025
Avis spontané
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