IndusInd Bank Limited 

🚨 WORST BANK! PROTECTING SCAMMERS! 🚨
My hard-earned money was stolen in a cyber fraud. Cyber Police (1930) immediately tracked & FROZE the amount, and an e-FIR is already registered! 👮‍♂️📄
But instead of helping a victim get the refund, IndusInd Bank is secretly closing my fraud complaints by sending me FAKE "Personal Loan Rejection" automated emails! 😡🚫 This is pure harassment and cheating. They don't care about their customers at all.
I have already escalated this to the RBI Ombudsman. 📉⚠️ If you want your money to be safe, DO NOT OPEN AN ACCOUNT HERE! Absolute worst customer service! 👎🛑🏦

worst service no knowledge of airline knowledge
never book again on indusmoments

Misguides. Totally fake upgrade of card.
They upgrade card without changing my current postal address. After upgrade card there is very difficult task to update postal address.

Wanted to transfer AUD to Indus NRE account. Went to SINGX page and it would not accept sender Bank BIC. Tried calling Indus Bank customer service and they said they were unable to assist an i need to speak to RM. RM was unable to assist and tried calling customer support team. Was on hold for 1 hour 45 minutes and nobody answered phone. One of the worst service of IndusBank.

Worst service ever, had my money blocked no solution nothing just delaying don't know randomly my account got freeze and i wanted my money urgently but no solution waiting since. Worst bank don't open account here

Pathetic bank , o opened a online bank and do some transaction for my personal purpose , they froze my account with any information and then declined to open , I was ready to give very document but they denied and my amount is in the account .. highly recommended do not open account with Induslnd ...

Very bad Services for indusid bank credit card department not suppot custumer care i multipal times complane indusend bank credit card department but not sole my problem after 6 month

EMI Conversion Option Not Available in IndusInd Credit Card Application

IndusInd Team,

I am writing to highlight an issue with the IndusInd Bank Credit Card application. I am unable to find the option to convert my recent transaction into EMI.

Details are as follows:

Transaction Date: 24th September 2025

Amount: ₹33,000

Registered Mobile Number: 9643368254

I had already sent a mail earlier regarding this concern but have not received any response. This is causing inconvenience, and I request your urgent assistance to resolve the matter.

I genuinely recommend that such issues be addressed promptly to improve the customer experience. Please arrange for my transaction to be converted into EMI without additional charges.

Looking forward to your quick resolution.

Regards,
Amit Kumar Lal

I am writing this to warn others about the shocking customer service and unethical practices at IndusInd Bank (Branch: Khadakpada, Kalyan-W).

Forced Migration to Indie App
IndusInd suddenly shut down their Indus Mobile app and forcefully migrated customers to the new Indie app, without any prior notice or customer consideration.
👉 Customers holding multiple accounts are completely ignored – the Indie app does not support adding second accounts unless CIF IDs are merged.

CIF ID Issue – Unable to Access My Second Account
Since May 2025, I have been unable to use my second account for any banking services because of a CIF ID mismatch. I visited the branch mid-May and submitted all required documents and signed forms to merge CIF IDs and change account type.

Mis-selling Attempts Instead of Service
While submitting my documents, I was pushed to buy co-branded insurance products. Later, their Relationship Manager kept disturbing me repeatedly to purchase these products instead of solving my actual issue. When I refused, they started delaying my request and asking for unnecessary documents months later.

Excuses & Negligence

Relationship Manager gives silly excuses like being new, not having email access, or telling me to call other people.

The Branch Manager is completely silent and unresponsive despite multiple escalations.

Complaints raised via official channels are being closed automatically after 3–4 days without any resolution.

Impact
Because of their negligence:

I am unable to operate my second account for months.

I have even missed payments, leading to penalties.

They are showing no accountability or seriousness.

⚠️ Warning to Others: IndusInd Bank is not only careless but also seems more interested in mis-selling products than solving genuine customer issues. If you value your money, time, and peace of mind — stay away from IndusInd Bank.

Recently I opened NRE account mon th ago. My account showing debit freeze. After I send so many emails they said need to provide the receipt of remittance. I provided still showing debit freeze. Called customer service no clue the customer enquiries repeated send email to nridesk which respond with 24 to 48 hours. Phone banking officer no clue what she is doing. Simply said send email team will reply. Very worst service. I initialled 11528 rupees. Don't know how to retrieve this money.

It will spam you 5 times a day

Service reference numbers: 71166829, 71596389, 71596389, 71708626, 72358730, 72295386, 72250526, 72507693. If you value your time, money, and peace of mind, *avoid IndusInd Bank at all costs*. My experience has been nothing short of a nightmare, and I feel compelled to warn others-especially NRE customers-about their utterly incompetent and customer-unfriendly service.

I requested a simple credit card upgrade in early March 2025: cancel my Celesta card upgrade and issue the Qatar Airways Avios Visa Infinite Card for myself and my wife. Despite confirming TWICE that they would issue the Avios card, IndusInd Bank failed to deliver. Instead, after weeks of waiting and multiple follow-ups, they *re-issued my old Pinnacle card without my consent*-a move that is both unprofessional and unethical.

The customer service is a disaster. Replies to emails take days and are nothing but generic, copy-paste responses with no real resolution. When I called their helpline (and wasted over 80 minutes on the phone), I was forced to repeat my complaint to junior staff who had no clue, and was told to send yet another email to request cancellation of the Pinnacle card THEY issued without my approval. Absolutely no accountability or ownership-just a merry-go-round of pointless procedures.

To make matters worse, even after speaking for over 1.5 hours with their nodal officer and getting a verbal commitment, nothing changed. The promised Avios card never arrived. As an NRE customer banking with IndusInd since 2013, I was shocked at their total disregard for my time, my international call costs, and my loyalty. They simply do not care.

*IndusInd Bank is the most unprofessional and inefficient bank I have ever dealt with.* They lure you in with offers, but their real face is exposed the moment you need actual service or support. If you are considering IndusInd for your banking needs-**DON’T.** Save yourself the frustration and choose a bank that actually values its customers.

*I regret ever becoming an IndusInd customer, and I strongly advise others-especially NREs-to stay away.*

Worst banking service unnecessarily debit and steal money from account number one thieves

The worst Bank to Deal with they promise a lot but do not deliver at all. I wanted to open an account and was contacted by one of the representatives from the thane branch and my account was opened in Thane instead of Khar West as i am a resident of Khar.
Getting in touch with their customer service ( Phone Banking) in specific is a pain however this does not end and there is a list of issues with this bank as i have also written a review on the Banks portal and i know they will never get in touch with you to resolve your issues. Complete waste of time.

Worst experience I have with this bank.Its been seven days but my account is not open yet.They said you have to deposit 20,000rs we will immediately open your account.I have deposited it but my account is not open.They are saying they are having gps problem.If they now the problem they should solve it.But they are making excuses.I suggest know one should open their account in this bank

Worst experience from this bank and the customer support guys. They deduct the money without any information and when you call the customer support team and explain them your issue then they will not co-operate with you and they will directly disconnect the calls without solving your queries and they speak very rudely the customer support team and the complete staff is worst. They are earning from our money and they are just behaving very rudely. I am going to post this on social media.........

One of the worstest bank on the planet.
They ask if want personal loan and all..
Take all your documents, login to cibil, do address verification and everything at the end they will inform you that loan is rejected for no reason.
My cibil score and repayment structure of other bank loan is perfect.
Simply they are one disastrous bank..
Stay away
Never ever take loan from here.
"NEVER", no matter how tempting the offer is.
They just timepass with you.

"Im writing this negative review because not for rejection of loan but they made me wait so long and afer doing all process and rejected for no reason".

I applied for one of the major banking services on receiving an offer but still the application was not processed. They do not even bother to reply to your emails. Now, I understand why the rating is too low.

"I am extremely disappointed with IndusInd Bank's loan service. Despite paying my loan amount in advance/on time, they continue to charge me unnecessary fines. The reason given is 'ECS passed, account had insufficient balance,' which is untrue. I have tried to resolve this issue, but the bank's customer service has been unhelpful. I urge others to be cautious when dealing with this bank, as they prioritize profits over customer satisfaction. Unfair business practices and poor service deserve a poor rating."