Infinity Massage Chairs Avis 786

The service man came and got the problem fixed. The company’s customer service representative is very helpful and sent the right part. I recommend this company.

Was having problems with the chair shutting off! I sent in a support email to Infinity and they called back the next day to clarify what was happening with the chair. Infinity sent out the parts and the technician called to set up an appointment!
The technician came and was great. He asked questions and was able to put the parts in easily. The chair works great again.
The process was easy and great. The only thing I would have made the process better is the technician gave us a time between 8am and 4pm initially! He did call and give us a 30 minute warning that he was on the way, but it would have been nice to have a little less time span for the repair that day! Overall great experience! Thanks Infinity!

Over the past eight years, our family has consistently utilized an Infinity massage chair, after finally experiencing some mechanical issues with the roller system and the 3D mechanism. Considering the chair's daily use by multiple family members, two to three times a day for approximately eight years, the company's responsiveness was commendable. The process of contacting them was straightforward, and the technician promptly scheduled and completed the necessary repairs. Upon encountering a subsequent issue, the technician returned and resolved the problem efficiently. Based on our positive experiences, Infinity is the preferred choice for our family. When the time comes to upgrade, we will undoubtedly select another Infinity chair. The chair's therapeutic benefits are significant, particularly for addressing stiffness and back tension; the post-treatment results are exceptional.

My service repair technician was prompt. He got right to work. He installed the part that was delivered to my home prior to his arrival. My chair looks good as new. We are very happy. This in home repair was free with the warranty plan from Infinity.

Heidi Connors displayed excellent customer service answering my questions and providing on line tutorials. I highly recommend this company, and Infinity is the only massage chair I’d purchase! Mine was previously owned and reconditioned but arrived in like new condition, albeit missing the footpads. Heidi is sending a new set out by Fed Ex, no charge!

Rick from Jez service did a great job repair my chair. He was professional, prompt, and courteous. He explained in detail what happened and how it was fixed. I highly recommend Infinity chairs and Jez Service.

Ron was great! I was impressed that the company sent out a tech immediately and that he got the problem resolved so quickly

Tech dan was wonderful. Friendly Ang knowledgeable

and call center team were great

The problem is finally fixed - keep figures crossed

THE REPAIR WAS GREAT, AND THE CHAIR IS WORKING FINE.

I absolutely love my chair. I've had it since Jan 2025 and I use it twice a day. When the chair started making some funny noises and a motor stopped working, customer service quickly sent a new part and a technician out to remedy the situation. Couldn't ask for much more. One could say the motor should not have died so soon and while I agree, the real test is when you have issues, how does the company respond and I give 5 stars.
I test drove chairs at a Massage Chair store for 4 hours prior to picking this chair. It is perfect for me, 6'1" but my 4'11" is too short.

Steve Reeder, that’s who I write this review about today. I will give you a note, if you can afford one of these chairs buy one as they are great. This review is to talk to you about zero pressure sales, about someone who was truly interested in my back problems, and how it would potentially add to my life. He is professional, knowledgeable on product, and effective with his communication. When I gave him my number and asked for more information, I got exactly what I asked for and nothing else. Finally today on the last day of the roadshow one message giving me an update that’s when I complimented him and he sent me this link to share my experience with you all.

I’m so grateful for Steve. I’m gonna end up buying one of these chairs for sure and what I learned is when it comes to doing business I want to be more like this man, conduct myself with zero expectation on the customer, professional, and kind.

I have the world’s best BS detector, arm amputated as a result of Addiction. I’m in recovery we can smell BS a mile away. The chairs are absolutely great, the professionalism and the company is a place I want to do business with and conduct myself the way they conduct themselves

Thank you for my most positive customer experience I’ve had in a very long time. I’m going to save Steve’s number because it was a pleasure to work with this man. Hopefully I buy one of these chairs this week, but I’ve test drove a couple and, wow, they are amazing.

I purchased Infinity Imperial Chair in November 2020. The chair is every good. I bought five year on site repair warranty. They have been great with the repair. Parts were sent and repair was scheduled efficiently.

IF you have owned a massage chair you know they some do not last years down the road. Bought a massage chair, Infinity, from Costco and we love it. Ran into a few problems with a few mechanics a year later but Infinity has the best costumer service to repair it . Our service guy Jason is a great and they replaced the parts. They call again to make sure all went well. Would buy here again.

We bought an infinity massage chair in Dec 2021. Recently we heard big noise as the chair tried to move up, also some minor issues with the foot massage part.
I submitted a service request online.
Quickly Nick from tech service followed up with me to understand more about the issues. He then escalated the request. Anthony contacted us for a video to show the issues and then arrange the parts and local technician for the repair. The local technician Rudy did a fantastic job repairing the chair. Jen followed up after Rudy's visit to make sure everything is good. and now the chair is as good as new!

Often it is pleasant to make a purchase but it is frustrating to request a service. It is not the case with Infinity massage chair. Everybody I contact with was so polite and professional, they got the job done quickly and nicely!

Bought the chair from Costco and it was delivered and installed in a few weeks (busy holiday season). The chair is great and replaced a Panasonic chair I’ve had for 20 years. The modes are great and the strength is good too.

After 2 years a sensor failed and they quickly shipped out a part and arranged service (all under warranty). I was nervous about this aspect but zero fears - the tech was highly competent and did a few upgrades to prevent and recurrence (the sensor wire was relocated and better secured so it didn’t detach). Both the tech and Infinity had great communication and follow up - I can say without reservation they stand behind their product.

I’m as optimistic about this chair as I am about my older Panasonic ( still working).

Purchased chair for my wife with several ailments and performs well. My granddaughter noticed a cover panel at the base was loose. Talking to customer service, was directed to tech support and using phone photos we were able to determine the proper part. A new part was shipped to my home directly and after about a week, a technician called and we set up an appointment for repair. He repaired it quickly although it was more complex than it seemed. The whole process was done professionally and courteously. Asking the technician what his opinion was to the cause of the damaged part he replied that it was most likely during packaging or shipping. No complaints. Great customer service and product.

Sales rep. Phil was the Best, he answered all my many questions even the dumb ones. I saw him & chair at local Costco. I was not there to buy a chair. I had never heard massage chair but he convinced me to try it out. I have multiple joint issues & arthritis everywhere. I liked it but was skeptical, I am not rich. Next day I took my sis (retired rehab. nurse) back with me. We both say in chair. Rep. (Phil) went out of his way to make sure we understood all the benefits. My sis told me in her professional opinion she thought I would truly benefit from using this chair. I bought it. Just delivered. Delivery team was very nice and friendly but knew nothing about assembly &. set-up of chair. Called Infinity & tech is supposed to come next Friday. They are also sending me printed instructions & missing pad. More to follow. Stay tuned😲

I recently had a new chair with a minor warranty, the ease of setting up the appointment the communication and receiving the part in the mail was efficient the tech arrived on time and the repair was completed and they also did a full check of the chair before they left. If any future repairs or maintenance are needed I am very confident in this process.

I purchased 2 chairs at a conference in Vegas, the process was simple. Delivery Company was a nightmare! But thanks to Heidi I was able to get everything worked out and pick them up from the warehouse about 3 hours from me. If you ever need customer service you better hope you have Heidi helping you! I have one chair at home and one at work.

It was just the right amount of pressure and the traction was heavenly. I’ve tried many massage chairs over the years and I can honestly say this particular mfg & model was perfect. I’m currently dealing with shoulder and hand pain and this “try out” helped me feel a bit more comfortable for the afternoon.