Infinity Massage Chairs Avis 787

Kicker was the best salesman I'm going to buy a chair and because the chair is ambligo

Heidi Connors, Customer Experience Rep at Infinity Massage Chairs is beyond awesome! I had to delay delivery twice due to travel schedule and also because I travel a lot, I had a very short window for home delivery. Heidi stayed on top of my delivery schedule, monitored updates with the transport company and made sure that delivery and setup of the massage chair happened on the exact date that works for me. She personally made sure everything happened smoothly for my delivery and that no issues happened along the way. I cannot say enough how much I appreciate Heidi’s diligence in monitoring the delivery of my Infinity Massage Chair. Twenty stars for Heidi!

Made ordinary trip to Costco in Henderson. I've been battling a pinched nerve in my neck. To my surprise walked passed infinity massage chair. A salesman named Kicker asked if i would like to try chair. He ran me through massage session. It was great. He let the chair sell itself. No pressure. Best chair massager I've ever experienced. Try the zero gravity feature. Unfortunately I ended up getting a hand held massager. If you're ever in Las Vegas, or Henderson Nevada and in market for top of the line chair massager look up Kicker (479) 350-9429

I ordered a Kyota Yutaka massage chair and have communicated with both Bernie Eppa and Crystal Simons. Both were very friendly, accommodating, knowledgeable and made the experiences quite pleasant. I have only good things to say about the whole experience.

We purchased the chair in order to help with my ongoing back pain and my wife’s neck pain. We were patient in terms of waiting several weeks for the arrival of our chair. The chair arrived and we were super excited. The therapy began and the lumbar portion of the chair stopped working in a matter of two weeks. We called for service and an employee sent a part for a repair prior to having an onsite diagnosis being performed by a technician. Eventually a repair technician arrived and a diagnosis revealed the part we received wasn’t the problem. A magnet kept falling out of it’s housing leading to a belt being worn and needing replacement. The belt was sent and found to be the wrong size belt. Another call resulted in another belt being sent which, was the exact same wrong belt. Our technician was helpful in pointing out the exact location where the belt was located on our chair. I spoke to a support technician via phone who got to the bottom of the problem and he sent the correct belt along with a new magnet housing. Our local technician arrived and replaced the parts making our chair useable again. While he was here checking to make sure the chair worked properly, another problem arose with the chair not returning to its position. After all was said and done, the company elected to make our frustration diminish by offering to send us another chair.
We’re waiting patiently for the new chair and we’re still using our old chair in the meantime.
I believe quality control during manufacturing may be questionable. As far as follow up warranty concerns, I think an onsite diagnosis should be performed prior to any ordering of new parts. This would reduce any unnecessary costs being incurred by the warranty provider and, frustration by the consumer.
A follow up call was received from the repair team and that was a plus.
We’re hopeful this will not be an ongoing problem with the same new chair when received.

Respectfully,

Randy Raulston

Good massages and like the controls. Had to make 2 different service calls within 4 months of having the chair. First foot rollers were not plugged in. Second request had major air bags issues.

I am thankful that Pauel was able to come out to fix my chair and he was very good at what he does thx m you infinity and your team you guys did better than my sales rep from the home show where I bought my chair again infinity you guys awsome and thank you Pauel and Julie

Jennifer Linscott was outstanding with her customer service and Brett did great work on the repair.

Crystal and Heidi were amazing! Costco delivered the wrong color chair and we had to coordinate getting the correct one re-shipped to us. Crystal and Heidi facilitated the process and were personal, professional, kind, got to the bottom of the matter quickly and had the new chair to us as quick as possible. They even upgraded our delivery service to "white glove" due to the error (Costco's, not their's). They were great enough to follow up multiple times, gave us status reports on shipping and upon chair arrival a "congratulations" email. We are VERY happy with their caring customer service. Oh, and the chair is great too!!

Had a little communication mix up starting out, but once Infinity realized it, they went out of their way to get it back on track. It was not completely their issue, but they made sure it was resolved regardless.

The chair was delivered as promised, the delivery crew was efficient and cleaned up all the packaging, made sure the unit was functioning and made sure I did not have any questions before they left.

Purchased the Kyota Yugana M784D Massage Chair from Costco online in December 2024.

Disappointment #1 was with the delivery. They showed up late at night hours past their timeframe requiring us to cancel our evening plans. They did not unboxed it and the box had damage to the side. Fortunately the damage did not impact the chair as it was well packaged with foam inserts and thin plywood.
The chair worked great and I found it to be quite impressive.

Disappointment #2 was after only two uses the back roller unit quit working. Normally I would take the item back to Costco but due to the size and weight I chose to let the manufacturer attempt to repair it. Costco helped to coordinate contact with Infinity and they troubleshot the problem over the phone. They sent out the parts to my home and then once the parts arrived had a tech come out to make repairs.

Disappointment #3 was the parts they sent out were used and defective. The gears were stripped and it was not professionally packaged. The PC boards were not in static bags and the tech was unable to repair the chair after spending over an hour tearing it all apart. They were also supposed to send out a new handheld controller which had a scratch on the display but it did not arrive. BTW this particular chair controller is not a touch pad and the keyboard does not light up so it is difficult to operate in low light conditions.

Success! The tech ordered a complete back roller unit replacement and a controller. They arrived in about one week and two days later the tech came and installed it. This fixed the problem.

After reading all the reviews on Infinity Massage Chairs and my own experience I can not recommend their products. I gave them a 3 Star rating for their efforts to make repairs but I feel the company has a long way to go to be a 5 Star company.

If you’re considering buying a massage chair I recommend you do some research and actually test them out to be sure you like the feel and features. Definitely look at the reviews as these chairs aren’t cheap and it appears there are a lot more complaints than a typical product may incur.

Great people. Wonderful experience.

Fantastic salesperson, skipped class to get a massage at Costco best massage of my life, haven’t felt this limber and agile in months. Wonderful product and even better salesperson id recommend looking into their products even if you don’t think you need anything you definitely do.

The salesman, his name is Kicker, is an awesome salesman. He gave my buddy and I a great demonstration of the chairs, made me feel like I was 8 years old again. Awesome product, amazing customer service, I’d recommend dealing with this company over any other because of the salesman. He was an awesome guy, he was in the Kalispell CostCo on January 31st, 2025. Great guy, 10/10 product

Just had the second delivery attempt on the top of the line Infinity massage chair and found it to be damaged in a different way from the first delivery. First one had arms all scratched up, and second one was obviously dropped to bend the steel hinge fitting. Spent $8K but they package it in a $10 cardboard box that can't handle any abuse at all. So sad...just cancelled the order after waiting since SEPTEMBER!...4 FULL MONTHS that they have had my money. Good luck getting a working product...I can't attest to their function or durability, as we never had one fully setup...just never made it that far.

The chairs are amazing and the sales guys are very nice and most importantly they are NOT pressure sales people but instead answer questions and show you how the chair works.

My husband and I demo’d the massage chair Imperial with Syner-D at Costco. I couldn’t believe how relaxing it was, but my husband literally stood up and said his back Didn’t hurt. He hasn’t said that it 10 years. The discomfort started to return about an hour later but we believe with more consistent use of this chair he can sustain pain free longer and longer. This chair truly gives a customizable full body massage-even has voice control!
Carlos Preciado, the Infinity rep spent in total close to 2 hours with us, giving us an experience with all of the different features of the chair, taking extra time to address my husbands issues.
We wanted to take time to look at other high end massage chairs before committing and we did not make it back to this Costco before the chairs and our salesman were gone. After some digging I found another Costco that had the chairs back in 2 weeks. I visited new location to order the chair. The salesman at this location was Phillip Shea. He was also wonderful! He was thorough in going over all of the details with me. He also assured me that he would make sure that Carlos got credit for this sale! So generous of Phillip!
The chair is beyond outstanding. And the fine young men that represent this company are well trained and professional!

We love the product, and we love the customer service we’ve received already!
The unit showed up damaged because of the improper handling by the transportation company, not Infinity. But within days, infinity had sent out replacement pieces and a friendly and knowledgeable tech who fixed it up brand new. We couldn’t be happier with our experience with infinity!