Products were misadvertised, Returns policy is a lie.
Products were misadvertised, arrived and were of terribly poor quality - I mean unimaginably poor quality. It was meant to be a DIY stain glass kit. There was no glass. Or instructions. Just two awful laser cut acrylic shapes. I tried to engage their returns policy, as clearly stated on their website. They repeatedly refused to provide me an address. They offered me a ten percent refund as compensation, which they eventually raised to 20 per cent. I sent 12 separate emails asking for the returns address, even accepting that I would need to pay for the postage and packaging to china myself. They never offered me a direct answer on anything. I think there’s something untrustworthy about the set-up. I’m £50 out of pocket.
7 mai 2025
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